PC is showing realtk high definition audio working but not showing not plugged in

computer is a hp pavillion a6763w desktop PC.
i had installed a ati video card and all worked perfectly for a while after updating the drivers for it my onboard sound went out. the sound would play through the hdmi output but no other output. i uninstalled video card and drivers and reverted back to old drivers. did a restore point. reset the bios to enable onboard sound. reinstalled drivers for onboard sound. tried installing a sound card and it was not recognized by the computer. but still PC is showing realtk high definition audio working but nothing plugged in when it is. also i have tries several different devices being plugged in and none of them worked.

Hi,
When installing a discreet sound card, you should disable on board audio.
With HDMI, you have to chose speakers or HDMI but not both. It's one or the other.
What ATI video card are you using and did you upgrade your power supply?
Did you go to www.realtek.com and download the latest audio drivers when using the on board audio?
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Hello all,
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OS: Windows 8.1 64-bit
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{Operation Failed}
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thanks in advance
This question was solved.
View Solution.

Hi:
The IDT audio driver (notebook speakers) appears to be working fine.
The problem is probably with the Intel graphics driver which controls the HDMI audio.
My recommendation would be to install the latest Intel graphics driver from the link below and see if that fixes the problem.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714&lang=eng&OSVersion=Windows%208...

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Hi @Harkri ,
I have brought your issue to the appropriate team within HP. They will need to get information from you to look up your case details or serial number. Please look for a private message.
If you are unfamiliar with how the Forum's private message capability works, you can learn about it here
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vmrocha
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Hi! Thanks a lot, I've tried the solution you've given me, (extracted the setup file with winrar on a folder and search for the driver as you said) but an error message shows: "There are not compatible drivers on the selected folder, try with one for Windows x64" It happens with both drivers I have, W8 & W8.1 versions. And also I have other problem, I didn't connect the headphones when trying solving the problem, and when I connected them, a surprise: The speakers didn't shutdown, they continue playing sounds and the headphones and speakers were playing sound at the same time. I've checked for the internal connector and The connector is clean. Then I tried to install W8.0 IDT setup manually clicking on the files extracted, the process finished succesfully, and system restarted, the sound quality came again, but still when I connect the headphones, the speakers don't shutdown and sometimes music stops. The problem is with all versions of driver I tried, the W10 got by Windows update, the found on Device Manager, the W8 , W8.1installed manually, But not worked.I hope in a future upade the problem could be solved, because I listen to music always only on headphones to avoid disturb others. Thanks, I'm trying a new method if is kanown for you. Thanks a lot.

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Hi!
I remove by mistake the realtek audio device high definition audio bus. Now, the sound of my computer is not working. What should I do?

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This question was solved.
View Solution.

Hey,
Try installing this driver: IDT High-Definition (HD) Audio Driver
If that fails, try using the HP Recovery Manager to roll back to the factory installed driver.
Test after both. Let me know if either option worked.
I worked on behalf of HP.

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maybe I didn't make it clear enough
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Hi merlin851526,
Sorry to hear about your experience with Windows 8.1 I will be happy to help you with your sound problem. I have two different options for you to try. I know that you have already tried reinstalling the drive but try the driver I have linked below. It has helped others resolved their sound issues with 8.1. I have also included a link to the Microsoft FixIt Tool to fix sound issue with Windows 8. To be honest I am not sure if it supports Windows 8.1 but it is worth a look.
IDT High Definition Audio Driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-124657-1
Microsoft Fix It Tool:
http://support.microsoft.com/mats/audio-playback-windows-8/en-us
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

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Hi:
See if this driver works...
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Quote from: Nichrome on 02-July-14, 19:33:05
Apart from the sound you can get through HDMI (which would be 1 or 2 of these in management), it provides your board with some "HD Sound Drivers" which takes another 1 or 2 of these.
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Idt high definition audio - no sound HP ProBook 6540b XP

I want to share my struggle with HP Laptop 6540b
When I get this laptop there was XP sp3 installed but no sound working
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KB Article Number(s): 835221
Language: All (Global)
Platform: i386
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Hi,
I too have been pulling my hair out with this problem on the 6540B. However after 2 days of various driver combinations I've finally found a working fix. I don't have the luxury of reinstalling Windows XP as the machine is custom configured with apps which will take over a week to configure again.
If you've got no audio it's probably because you've installed the IDT High Def Audio Driver. You may have tried a whole bunch of other options also to try and rectify the problem as I did.
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No Sound after updating IDT High Definition Audio Codec on my HP Pavilion dv6-6154tx laptop

I recently ran Advanced Driver Update to check and updated my audio driver (IDT High Definition Audio Codec) on my Windows 7 laptop. However, after the update, every time I boot up the computer, there is no audio output. I checked the volume control options and they are all fine, showing "all devices are playing sound". But there is no sound. Even the 'test sound' option does not play any audio, although the computer says that it is working fine. I read some posts on this forum and came across an answer - to uninstall the current driver from Device Manager, and manually install IDT HD Audio Driver for Windows. This works and I am able to get back the sound. However, I have to do this every time I start my computer after shutting it down, and this is proving cumbersome. Can somebody please help me with this and suggest a solution? Thanks.

Hi @Harkri ,
I have brought your issue to the appropriate team within HP. They will need to get information from you to look up your case details or serial number. Please look for a private message.
If you are unfamiliar with how the Forum's private message capability works, you can learn about it here
Regards,
George
I work for HP

HP Probook 4530s IDT High Definition Audio Codec Speakers

As the title states:
HP Probook 4530s
Windows 7 OS
IDT High Definition Audio Codec
The laptop quit playing through it's speakers, but will play through the headphone jacks when plugged in. Tolerated it for about 8 months now. Recently, while playing with it I noticed that if the System is set to headphones and you double click on the slider it begins to play through the laptop speakers for approximately 1 second. You have to keep double clicking to maintain sound through the speakers.
Now, when I go to Speakers/HP Properties it shows that the sound is to the bottom 3.5mm jack & front 3.5mm jack. This laptop has NO bottom 3.5mm jack on it, only the front 3.5mm jack.
I have tried uninstalling and reinstalling, looked for new drivers and thought about installing an old driver but not sure how far back to go. Any suggestions would be a great help here. If you need more info please let me know what you need and where to find it and I'll provide it. Now that I know the speakers actually do work, I'd love to be able to use them again.

Now to help out with troubleshooting this here is a pic and what I think is going on:
Notice that the jacks are allegedly on the bottom and front for the speakers, only issue is there is no jack on the bottom and the front jack is for the headphones. the 10-18-2012 update that HP is tossing around ignores the fact that there is no bottom jack for the HP 4530s, g7, pavilion and dv7. I've had all of these over the years. It seems someone wrote a driver that is one size fits all and totally missed that these speakers are located someplace else.
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IDT HIGH definition audio codec jack retasking

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Hellp helpmepls1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are experiencing an error related to your IDT High Definition Audio Codex and require assistance. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

PC is showing realtk high definition audio working but not showing not plugged in

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