PC not recognizing iphone as a digital camera

I am having the same issue with not being able to transfer my pics and video from my iphone onto my pc. I have read the many solutions posted in this forum but none have help me. I am able to sync to itunes but does not show up as a camera that is plugged into my pc. I have tried running the scanner/camera wizard but does not recognize my iphone as a camera.
Any solutions is greatly appreciated. Thanks.

So the device appears in iTunes? This could be a serious issue with your OS or even your USB drivers or ports. Something that AppleCare may have limited support in regards as it could be isolated to a Microsoft referral if you're using a Windows machine.
*Determine the following:*
Do you have any Webcam software installed? Such as Logitec Webcam software? If so, uninstall it then test.
*Follow these steps for Windows:*
Restart the machine, test.
Open Device Manager, see the device is appearing in the Universal Serial Bus Controllers section.
Update the USB drivers, test.
Try a new Windows user account (make it an admin account), test to see if it's User Specific or System-Wide, test.
Try another computer, see if it's appearing as a USB device, if it is, contact your vendor or manufacturer.

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golds04
Re: iTunes not recognizing iPhone 5
Feb 16, 2014 7:45 AM (in response to oryyx)
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Message was edited by: jbend

jbend wrote:
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PC not recognizing iphone as a digital camera

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