PC or Mac was unable to recognized my Ipod shuffle

please help me on this issue...
i have an ipod shuffle and when I try to plug it in the usb of either PC(Windows XP Pro) or iMac (Mac OS X 10.5.3 -Leopard) it wont work...
in Windows, there is a message that says "USB won't recognized"..
in Leopard, when i try to plug in my shuffle... nothing happens.. but it is recharging....
I already tried resetting my ipod but it wont fix the issue.
I also tried to go to an AASP and the technician there tried to use the Ipod Reset Utility... but it wont work...
i have the first gen of ipod shuffle...
please help me... thanks...

"but it won't work" either means +it got reset but did not work afterward+ OR +that it was recognized by the utility but was not reset successfully+ OR +that it was not even recognized by the utility+.
What I meant was that IF +it was not recognized+, then there is probably a hardware failure in the USB connector. Something that can't be fixed unless you take it apart and install a good part.
That's why I said, "If this utility does not recognize the iPod when connected, it is likely that the USB connector on the shuffle has become faulty."
Thanks for the opportunity to clarify the relevance of my reply.

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I've downloaded itunes, tried researching and
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http://docs.info.apple.com/article.html?artnum=300553
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I've downloaded itunes, tried researching and
troubleshooting til I'm blue! I plug in the ipod and
the only thing my device manager shows is USB mass
storage device. By the way, my ipod did NOT come with
an installation disc. And yes it's fully charged. The
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article, "Understanding iPod shuffles status lights", especially the part on " Using iPod shuffle to play music"
http://docs.info.apple.com/article.html?artnum=300553
iTunes is not recognizing the ipod either (as my
friend said it should)
I even installed itunes on a friends' computer and
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Christmas and needless to say he's a bit
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PC or Mac was unable to recognized my Ipod shuffle

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