PC Suite 6.81.13: Content Copier 3.0 crashes at 10...

After doing what seems to be a successful backup the content copier program crashes after several minutes of disk activity when at 100%.
This occurs only with 6.81.13 - the previous issued versions of PC Suite e.g. 6.7 do not have this problem.
This was repeated on 2 PC's both with Windows XP (1 home edition, 1 professional).
Both PCs have a previous version of PC Suite installed that was deinstalled via the installation of the latest version.
The backups were done from my Nokia 9500 using the DKU2 cable.
Also tried it with my wifes 9300 - same thing happened.
Because of the severity of this problem I considered reinstalling the previous version but I already deleted that and I cannot seem to access previous versions of PC Suite via the normal website.Message Edited by djmoore670 on 25-Sep-2006
02:52 PM

PC Suite 6.82 fixes this.

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***** .nfc Content Copier backup file format incom...

The PC Suite 6.70.22 Content Copier’s Restore function (running on Windows XP SP2) cannot restore the Contacts to a 6680 mobile from a .nfc file on a USB flash memory stick created earlier on another computer by PC Suite 5.8 Content Copier’s “transfer data from the phone to the PC” function (running on Windows 98SE) which copied the contacts from a 7250i mobile.
Wishing to copy my contacts from my old 7250i mobile to my new 6680 without the expense of purchasing a DKU-5 USB cable for the 7250i (the 6680 has a DKU-2 USB cable in the box), I first copied the 7250i’s contacts using the infra red link to an old laptop running Windows 98SE by executing PC Suite 5.8 Content Copier’s “transfer data from the phone to the PC” function which created a file named “C:\Windows\Profiles\my name\My Documents\Backup files\Nokia 7250i contacts 15-12-2005.nfc”.
I then copied this file to a USB flash memory stick and subsequently plugged the flash memory stick into a USB port on a desktop machine running Windows XP SP2. I also connected the 6680 to another USB port using the DKU-2 cable. After starting PC Suite 6.70.22, I clicked on the Get Connected! Button to get connected to my 6680. I then clicked on the Backup icon to load the Content Copier Program and clicked on the Restore button. On the next screen headed “Select back up file to be retored” I browsed to the folder on the flash memory stick containing the file “Nokia 7250i contacts 15-12-2005.nfc”, clicked on the checkbox labelled “Restore contacts, calendar etc” and clicked on the OK button.
The following warning message was displayed :-
You are about to restore contents from another phone model than the connected phone.
Some content might not be restored.
and I clicked on the OK button.
Then the following warning message was displayed :-
This backup file has been made from a phone that uses a different language than the target
phone.
To make sure that your phone and Nokia PC Suite applications function properly, it is
recommended that you restore the backup files only in phones that use the same language as
the source phone.
and I clicked on the Cancel button which caused the initial Content Copier screen to be displayed.
I think it is totally unacceptable that PC Suite 6.70.22 Content Copier cannot correctly process the files created by PC Suite 5.8 Content Copier.
Please reply if you agree with me.
Has anybody successfully transferred contacts between mobiles using the same or similar procedure as I have described above ?
If so, what did you do that was different ?
Does anybody know whether Content Copier’s .nfb backup file format is compatible between PC Suite 5.8 Content Copier and PC Suite 6.70.22 Content Copier ?
Before I report this problem to Nokia, has anybody reported this problem to Nokia previously ?

Yes, I am aware I can connect my 7250i to pc suite 6.7 to transfer all the data from the old phone to the new one.
But I think you missed the point.
I was attempting to use the resources I had without any further expenditure on hardware.
The 7250i has an infra red and USB connection but I do not posses a DKU-5 USB cable for it.
I was quoted around £29 for a new DKU-5 cable, although I have recently discovered that they sell for much cheaper on eBay.
The only computer I have with an infra red link is an old Sony laptop running Windows 98SE. Sony are probably the worst computer manufacturer for not providing the latest versions of Windows with the required Sony device drivers and the Sony utility programs for their old machines. Hence if I install Windows XP SP2 on the laptop from a retail CD, I lose some Sony functions/capabilities. So I am stuck with Windows 98SE, which means I have to use pc suite 5.8 as pc suite 6.7 cannot be installed on this laptop becuse it only runs under Windows XP SP2 ns Windows 2000.
As the 6680 mobile requires pc suite 6.7, I did this on a desktop machine running Windows XP SP2, but this machine does not have an infra red port. Hence my attempt to tranfer the .nfc file from the laptop to the desktop machine on the assumption that Nokia software developers would NOT be stupid enough to not provide backward compatibility.
I have been a computer programmer since 1966 and know that you must always provide backward compatibity even if this means providing another program to convert a file in an old format to a file in a new format.
I intend to lobby Nokia to do something about this and was hoping for support from others who have attempted something similar.

PC Suite 7.1.40.1 Content Copier does not work.

The Content Copier in PC Suite 7.1.40.1 fails to Backup the Data from the Phone. "The phone did not contain any content ..."
All Attempts to uninstall, delete Directories and Registry Keys did not help.
The Content Copier from 7.1.30.9 works fine.
OS: Windows XP Pro SP3

I'm also having problems with V7.1.40.1 of this software, running on WinXP Home edition V2002 SP3.
(via Bluetooth Toshiba stack) from a 6600 Slide.
Trying to backup Contacts list (the MOST important data!!!) it just sits there forever with the 'busy' wheel twiddling round and zero % progress on the display bar. It DOES say it might take a while but more than 30 minutes with nothing indicated for only a couple of hundred contacts suggests actually no progress at all! It IS possible to read contact, calendar, messages etc., using other apps in the suite - but then the progress bar on the PC Suite display tends to stop, showing (eg.) 90%, although it looks like all the content has been transferred. Using other apps, of course you can't create an alternative backup file!!!
When the contacts list fails to transfer, the phone screen momentarily flashes up a 'sync complete' message after only a few seconds - although I THOUGHT I was backing-up, not sync'ing!
PC Suite looks like a very nice software package - but does ANYONE (except US!!!) actually test it with real data and real phones???
Message Edited by veryirritated on 15-Dec-2009 05:41 PM
Message Edited by veryirritated on 15-Dec-2009 05:41 PM

PC suite - content copier problem

Hi everyone...
wonder if anyone can help me?
I currently own a nokia 6680 and have used it for a few years, yesterday i purchased a N95...
i have many saved messages and things in my 6680 that i want to transfer from my 6680 to my laptop and save....easy i hear you say....but im buggered if i can do it and its stressing me right out!!
installed all the pc suite stuff and got both phones connected....trying to use the content copier in pc suite to back up the memory and stuff from my 6680 but when doing so it comes up with this error
"a critical error occused (0x80100013) restart your phone and content copier. then try again. if this does not help then try restarting your pc)
ive done this a few times now but still with no joy...
anyone have any suggestion?!?!?!
sorry if this has already been covered in previous posts..
Perdi xx

Hi marecg,
Do one thing before you uninstall / reinstalling pc suites, make use of noki, an application for nokia backup files.
you can download noki from http://www.nokisoft.com/
Utilise this application and store your data on your pc in safe and once you are very sure that you are data are safer, you can go for uninstalling/reinstalling pc suite versions etc., Which handset are you using? What is pc suite version you are using now ?
Are you using any Nseries phone, if so, try this in latest OVI Suite 1.1.180 version.

PC Suite Content Copier will not complete

This is an ongoing issue, through several versions of PC Suite. Becasue I have not been able to resolve it for 5 months, I'm requesting help.
Current version of PC Suite: 6.85.14.1
Phone: N75-3
PC Operating System: Windows XP Home
Phone firmware: 20.1.172
This is my second N75-3 phone, this app never worked on the first one either.
Backups run on the phone and saved to the memory card have always worked, on both phones.
Repaired PC Suite today, right before running backup and also reinstalled MMS SYNC at that time. Ran a couple of other PC Suite functions today to confirm that PC Suite was working properly. No problems indicated.
I don't remember how many times I have reinstalled or repaired PC Suite during the 5 month period, because I lost count. 20 times might be a low estimate.
What I've tried: tried running Content Copier with different data categories selected. Usually select all categories for data on phone memory. Each time I've done this everything completes except when it gets to phone model-specific backup. Then the app stalls until I manually stop it. Of course by doing that, the app fails, so I don't have a backup.
Today I tried selecting a minimal amount of data to be backed up. Just user files from the phone memory and phone model-specific backup. It took about 20 seconds to complete the user files, and then took another 10 minutes to go from 10% complete to 99% complete. It's been sitting at 99% for 45 minutes. I suspect that this one won't complete either. Since I do have the phone connected on USB and the power charger today, I thought I'd let Content Copier take as much time as it needs without disturbing it, but I've never seen any phone app for any make of phone take more than a couple of minutes. The app is still running. Task Manager on the PC does not indicate any problems or crashes.
Has anyone ever been able to get a backup from Content Copier, and did you do anything special to make it work?
Alternatively, does anyone know of a third party application that does the same thing as Content Copier? It might be worth trying. I'm mostly concerned with saving phone settings. I save most of my personal data on the memory card and that's easy to backup.
OK, I manually stopped the app after a full hour of running. It did not complete, was stuck at 99%. The backup report had nothing useful to say. Just said that the backup was unsuccessful because I stopped it.

After some more research and patient watching of how my PC was acting with PC Suite, I have come to the realization that my backup problems stem from the Nokia USB drivers. That's the part that appears to be buggy. I noticed that every time the software had trouble completing a task, the drivers were showing in Device Manager in the PC as something wrong, prompting to uninstall and resinstall. So nwo each time I need to use a PC Suite function I check there first. A pain, yes, but reinstalling those drivers is less than reinstalling all of PC Suite. I'm still stuck with rebooting the PC afterward, but it does take less time. I do have the updated PS Suite, 6.85, so I don't know why this keeps happening. I had seen a post that talked about removing a Microsoft driver for a Nokia portable device, which was posted by a moderator, I believe, but I also noticed that when I remove that, NSU doesn't see the phone. Plus after reinstalling that piece, I get some nice listings in My Computer for the phone, and drives, adn even the camera on the phone. So I guess I'm stuck for now reinstalling drivers every time I want to use PC Suite. Maybe I'll live long enough for Nokia to fix this. If anyone else wants to go after getting this fixed with Nokia, help yourself. I'm done.

PC suite content copier filled my phone memory wit...

I have recently received a nokia N95. I tried to transfer my old images and videos from my nokia N70 by using the content copier.
I took a back up of my N70 then connected my N95 and went to restore and checked the copy images and video box. An error message came up saying the back up from the N70 used a memory card and a memory card would be needed in the new phone for anything to be transferred. That was fine no real problem there.
A little while later i had a message come up on my N95 claiming there was no free memory and to delete some stuff. I knew this couldnt be the case as there was 60Mb a few days ago. I tracked the problem using the file manager to a file called "log.txt" taking up 59Mb of my memory. The file wont open or cannot be deleted because the file is apparently in use even though no applications in the phone are running.
Ive tried everything to get rid of it. Anyone know of anything i can do?

i got rid off it by formatting the phone by pressing *#7370#. I lost everything but luckily i had a back up from before this problem occured so i didnt lose much.
Thanks

Critical error in Content copier

Hi everybody!
Installed the latest version of PC Suite.
When I launch the program it connect to my phone (6111) via Bluetooth.
File manager works, Messages works....but, I can't make the backup.
When i stasrt content copier, it sees my mobile phone but, when i click on "Backup" after 5 seconds it says: "A critical error occurred (0x80400001). Restart your phone and content copier. If this do not help, try restart your pc". But even if I restart both of them it still not working...
THIS IS MAKING ME MAAAAAAAAAAD. I NED TO BACKUP MY CONTACTS!
The strange thing is that with teh previous version of PC suite it worked.
Anyway, I tried to reinstall the previous version but it works no more.
I'm using WinXP SP2
and a Belkin Bluetooth USB key (with WIDCOMM drivers).
Please help me!
THANKS :-)

I also have same problem. I have a 6230i and previous version of Nokia PC Suite worked fine.
Is the name that appears in the content copier important? Because in my case it shows ?s????p????? . This is probably because I had changed the phone name in the bluetooth settings and now I can NOT change the name that appears in PC Suite back to "Nokia 6230i". (I used IVT bluesoleil software.)
Also I cannot copy the sounds folder using the "sounds" folder using the file manager. I get message about copyright protection.
Any help would be much appreciated.

Connection problme with "Content copier"

Hi,
I have a problem with application content copier.
When i load program the downlaod begin but after few time the message : connection lost appear.
I haven't any problem with other applications of pc suite.
I have try to install pc suite, i worked with nokia nseries pc suite and it's the same.
Could you help me please?

try to restore backup category by category and not all at one time. the problem usually is one of the categories " mostly the contacts" , if so it might be beacause you had some contacts with special characters on the name fields.
if the problem is in the contacts category, try to use sync option if you have ever sync'ed your contacts to outlook before.
Fear not those who argue but those who dodge

Content copier backup has contacts etc. but won't ...

I have a problem with Content Copier backups from my E71 to my PC.
1) I choose to backup everything.
2) Backup proceeds, but says there was an error: on viewing logs there is nothing listed under "These items could not be backed up" heading. Backup log says contacts, messages, calender have all been backed up.
3) On finishing backup my E71 is sometimes left with a semi-blank Home screen, and hung. Have to remove battery to get it working again.
4) On trying to restore this backup, contacts, messages, notes, calendar aren't listed as being included in the backup.
Installing the trial version of Noki shows that the backups DO indeed contain contact details. But presumably there's something in the backup file that makes Content Copier think that contact details aren't in fact there, or that they're corrupted.
PC Suite 7.1.18.0
E71 firmware version 100.07.76 and 200.21.118
Solved!
Go to Solution.

I don't think it's the phone.
I've now tested using Content Copier to do backups on my laptop. This still had PC Suite 7.0.9.2 on it, and the backup completed without error, including "Settings" to backup phone-specific settings. I then upgraded PC Suite to 7.1.18.0 and now the backup fails if I have "Settings" selected.
I've also tried completely uninstalling PC Suite and reinstalling 7.1.18.0 but I still get failed backups.
PC Suite 7.0.9.2: backup works correctly, including "Settings"
PC Suite 7.1.18.0: backup fails if "Settings" are selected to be backed up
I've opened the backup files in Write, and both failed and completed backups contain Contacts data in VCARD format (which is presumably why Noki could see contact data), but the completed backups also have another 18Mbytes of binary data that are missing from the failed backup files (presumably the phone-specific settings stuff).
It would be nice if Content Copier could allow me to extract the Contacts and Calendar data from a failed backup: the data is in there!
I've been communicating all this with Nokia Europe Support, so hopefully this will be fixed soon.

Content Copier Issue

Hi All,
I have tried to connect my N81-1 8GB and N 73 using bluetooth on my IBM Thinkpad Laptop. OS is Windows XP SP2.
I tried to do backup using Content copier. While it starts backup-ing the data, it asks the permission to accept. Although i decline it not to do back up (by selecting No in the option), Content Copier tries to do backup the data...After completing the backup (which suppose not to do backup if i decline it to), it generates an error. Please check the attachments for the same. Any help.

Thanks for your reply
My PC Suite version is Nseries 1.6. I tried to add the attachment as i did in last time but no help...but still i m facing the same issue.

Content Copier Freezing

I've backed up my phone previously but today when I tried to use content copier to back it up the program just kept freezing on the section saying phone model-specific backup and wouldn't go past 66%. Any ideas apart from re-installing PC Suite?

The reason I asked is that restoring a previous versions' settings is not good practice. The 'vanilla' phone after an update of firmware should have the settings applied fresh and all apps re-installed to phone mem!
It avoids crashes, freezes and resets!
www.blogn95.blogspot.com

Content copier problem

Hi,
I just updated to the latest software v21.0.016 for N95. I did the content copier prior to updating and now when i am trying to recover it back onto my phone it keeps freezing at 85%. I tried twice but it does the same thing. I am thinking that out of the thousands of posts it has been covered somewhere but i cant find it. Is there some way i can at least put the contacts on?
Thanks a heap for your help

actually never mind..
it always helps when you actually use the updated pc suite
it works now

Cannot backup my N6260 in Content copier

When I use the content copier to backup, it backs up to 10% then I get an error " Connection to phone was lost. Please reconnect and start backup" on the PC while my phone shows the error "App.closed Srcs" Then if I retry the backup, nothing happens but the status reads "No information about the latest backup is available. If you have used content copier before, use restore to search for files
What's a good solution?
Windows XP SP2
PC Suite ver 6.81.13.0
bluetooth connection

Hi,
Restart your phone and after that run Get Connected wizard after you installed 6.81.13 (Get Connected wizard updates newest version of SMS plugin in phone)
If that did not help, does your Nokia PC Sync works ok?

Content Copier - MS Visual C++ Runtime Error

Hi I have searched through the posts for Nokia PC Suite and have failed to see any issues that remotely resemble mine. These are my setup details: Phone: Nokia 6255 Cable: CA-53 PC Suite: 6.81.13.0 PC: Windows XP SP2 - all latest patches Upon finally getting a genuine Nokia cable (believe me cheaper cables just don't work) i've have been able to get PC Suite to connect to my Nokia 6255. I am able to browse the contacts, and keep a connection to the phone. However I am unable to even run the Backup option from the PC Suite. When Content Copier tries to load I get the splash screen then Content Copier runs saying connected to phone. A few seconds after that I then get a Microsoft Visual C++ Runtime Library error. Runtime error! Program: C:\Program Files\Nokia\Nokia PC Suite 6\ContentCopier.exe This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more information. Pressing OK button terminates the program leaving me back at the Nokia PC Suite. Any ideas people? By the looks of it my PC is looking for some types of runtime files but which ones? Shouldn't they all be contained and installed as part of the installation of PC Suite? Regards Ken

Do you have any other issues?
When I click on Settings in Synchronise, nothing happens
When I click Synchronise, nothing happens.
When I connect my phone through InfraRed, i get an error "PC Suite does not recognise the connected phone. The Serial Number of the phone is invalid. Switch off your phone, switch it on, andry again"
I can view my Contacts etc through the Nokia Phone Browser.

Trouble importing from content copier

Upgraded my firmware on my n95 8gb to newest version (31.0.015 / 31.0.017). Used newest pc suite to make a copy of the content (7.1). When i try to import the backed up data, only "user files from phony memory" is listed as data from the .nbu file. I've checked the content of the file in a text editor, and it contains all phone data (phonebook, calendar, notes++) - but none of these is noticed by the content copier.. Only games and sounds are uploaded to the phone.. I need my contacts, calender++ ! help
(I've also tried pc suite 7.0 - on two different computers without any luck)

You shall definitely follow what al_lea suggested. Use Noki to check the file and extract the Contacts and the Calendar entries. Then you could simply drag and drop them in Communication Center in PC Suite or send them to the phone (then open them).
al_lea all my regards for the GREAT work that you're doing!!!
Message Edited by kamenlitchev on 14-Feb-2009 01:50 PM
Ericsson T10i -> Nokia 7110 -> Siemens C45, C55, M55, M65 -> Nokia 6131, N73, N82 -> HTC Wildfire, Desire HD -> Nokia Lumia 800 -> HTC Desire X -> Lumia 820 -> Sony Xperia SP -> Lumia 925 + Sennheiser CX 500
If I've helped, use the Kudos button to thank

PC Suite 6.81.13: Content Copier 3.0 crashes at 10...

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