PC Suite 6.83-cannot backup contacts

I have installed the software with success and I have a Nokia 6021 phone. I am trying to backup my contacts and settings to may computer I am getting the error in the log:
Backup log:
Date and time: 29/05/2007 17:37:24
Backup saved to file:
C:\Documents and Settings\Administrator\Application Data\Nokia\ContentCopier\2007-05-29 Nokia 6021.nbu (28 kB)
Contact backup failed. Try to restart your phone and run backup again.
The phone model-specific backup includes:
- Settings
The following items could not be backed up:
- Contacts
What version of Windows is being used? - XP
What Service Pack is installed? - SP2
What version of PC Suite is installed? - 6.83.14.1
What is the connection method, cable, bluetooth or IR? - Bluetooth
In fact, the only items I can backup with success are Notes, Calendar and Text msgs. Here is some more info from the System Information option when I select 'Help':
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English
Language for non-Unicode programs: English
Locale: English
Input language: English
Nokia PC Suite:
Version 6.83.14.1
Language: English
Connectivity Cable Drivers:
Version 6.83.9.0
PC Connectivity Solution:
Version 7.7.10.0
Bluetooth stack:
WIDCOMM Bluetooth stack
Version 5.0.1
Build 2800Message Edited by gb075317 on 29-May-200705:45 PM

Sorry, did not work and tried it a few times! I think I have tried about every combination of restarting the PC, the phone, no other apps running etc., even tried via IR and still same results.
Is there a particular setting on the phone perhaps that is causing problems, that's about the only thing I have not really checked (or have a clear idea what)?
What I might also try is digging out my old 6310i that I have somewhere and trying with that, see if I get the same results. If it does work then it might be my 6021 if not, then I can only assume the PC end of things....Message Edited by gb075317 on 30-May-200709:15 AM

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Could you please check this on betalabs forum
http://betalabs.nokia.com/forum/topic/3216 post, comment # 29 from Puumis
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PC Suite 6.83-cannot backup contacts

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