PC suite - content copier problem
Hi everyone...
wonder if anyone can help me?
I currently own a nokia 6680 and have used it for a few years, yesterday i purchased a N95...
i have many saved messages and things in my 6680 that i want to transfer from my 6680 to my laptop and save....easy i hear you say....but im buggered if i can do it and its stressing me right out!!
installed all the pc suite stuff and got both phones connected....trying to use the content copier in pc suite to back up the memory and stuff from my 6680 but when doing so it comes up with this error
"a critical error occused (0x80100013) restart your phone and content copier. then try again. if this does not help then try restarting your pc)
ive done this a few times now but still with no joy...
anyone have any suggestion?!?!?!
sorry if this has already been covered in previous posts..
Perdi xx
Hi marecg,
Do one thing before you uninstall / reinstalling pc suites, make use of noki, an application for nokia backup files.
you can download noki from http://www.nokisoft.com/
Utilise this application and store your data on your pc in safe and once you are very sure that you are data are safer, you can go for uninstalling/reinstalling pc suite versions etc., Which handset are you using? What is pc suite version you are using now ?
Are you using any Nseries phone, if so, try this in latest OVI Suite 1.1.180 version.
Similar Messages
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PC Suite Content Copier will not complete
This is an ongoing issue, through several versions of PC Suite. Becasue I have not been able to resolve it for 5 months, I'm requesting help.
Current version of PC Suite: 6.85.14.1
Phone: N75-3
PC Operating System: Windows XP Home
Phone firmware: 20.1.172
This is my second N75-3 phone, this app never worked on the first one either.
Backups run on the phone and saved to the memory card have always worked, on both phones.
Repaired PC Suite today, right before running backup and also reinstalled MMS SYNC at that time. Ran a couple of other PC Suite functions today to confirm that PC Suite was working properly. No problems indicated.
I don't remember how many times I have reinstalled or repaired PC Suite during the 5 month period, because I lost count. 20 times might be a low estimate.
What I've tried: tried running Content Copier with different data categories selected. Usually select all categories for data on phone memory. Each time I've done this everything completes except when it gets to phone model-specific backup. Then the app stalls until I manually stop it. Of course by doing that, the app fails, so I don't have a backup.
Today I tried selecting a minimal amount of data to be backed up. Just user files from the phone memory and phone model-specific backup. It took about 20 seconds to complete the user files, and then took another 10 minutes to go from 10% complete to 99% complete. It's been sitting at 99% for 45 minutes. I suspect that this one won't complete either. Since I do have the phone connected on USB and the power charger today, I thought I'd let Content Copier take as much time as it needs without disturbing it, but I've never seen any phone app for any make of phone take more than a couple of minutes. The app is still running. Task Manager on the PC does not indicate any problems or crashes.
Has anyone ever been able to get a backup from Content Copier, and did you do anything special to make it work?
Alternatively, does anyone know of a third party application that does the same thing as Content Copier? It might be worth trying. I'm mostly concerned with saving phone settings. I save most of my personal data on the memory card and that's easy to backup.
OK, I manually stopped the app after a full hour of running. It did not complete, was stuck at 99%. The backup report had nothing useful to say. Just said that the backup was unsuccessful because I stopped it.After some more research and patient watching of how my PC was acting with PC Suite, I have come to the realization that my backup problems stem from the Nokia USB drivers. That's the part that appears to be buggy. I noticed that every time the software had trouble completing a task, the drivers were showing in Device Manager in the PC as something wrong, prompting to uninstall and resinstall. So nwo each time I need to use a PC Suite function I check there first. A pain, yes, but reinstalling those drivers is less than reinstalling all of PC Suite. I'm still stuck with rebooting the PC afterward, but it does take less time. I do have the updated PS Suite, 6.85, so I don't know why this keeps happening. I had seen a post that talked about removing a Microsoft driver for a Nokia portable device, which was posted by a moderator, I believe, but I also noticed that when I remove that, NSU doesn't see the phone. Plus after reinstalling that piece, I get some nice listings in My Computer for the phone, and drives, adn even the camera on the phone. So I guess I'm stuck for now reinstalling drivers every time I want to use PC Suite. Maybe I'll live long enough for Nokia to fix this. If anyone else wants to go after getting this fixed with Nokia, help yourself. I'm done.
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Hi,
I just updated to the latest software v21.0.016 for N95. I did the content copier prior to updating and now when i am trying to recover it back onto my phone it keeps freezing at 85%. I tried twice but it does the same thing. I am thinking that out of the thousands of posts it has been covered somewhere but i cant find it. Is there some way i can at least put the contacts on?
Thanks a heap for your helpactually never mind..
it always helps when you actually use the updated pc suite
it works now -
PC suite content copier filled my phone memory wit...
I have recently received a nokia N95. I tried to transfer my old images and videos from my nokia N70 by using the content copier.
I took a back up of my N70 then connected my N95 and went to restore and checked the copy images and video box. An error message came up saying the back up from the N70 used a memory card and a memory card would be needed in the new phone for anything to be transferred. That was fine no real problem there.
A little while later i had a message come up on my N95 claiming there was no free memory and to delete some stuff. I knew this couldnt be the case as there was 60Mb a few days ago. I tracked the problem using the file manager to a file called "log.txt" taking up 59Mb of my memory. The file wont open or cannot be deleted because the file is apparently in use even though no applications in the phone are running.
Ive tried everything to get rid of it. Anyone know of anything i can do?i got rid off it by formatting the phone by pressing *#7370#. I lost everything but luckily i had a back up from before this problem occured so i didnt lose much.
Thanks -
When I try to backup phone and memory card I get to 80% and then get an error that another application is using PC Suite and to try again later.
But as far as I can tell, nothing is. I can backup the phone OK, but not the phone and memory card.
Any suggestions?After some more research and patient watching of how my PC was acting with PC Suite, I have come to the realization that my backup problems stem from the Nokia USB drivers. That's the part that appears to be buggy. I noticed that every time the software had trouble completing a task, the drivers were showing in Device Manager in the PC as something wrong, prompting to uninstall and resinstall. So nwo each time I need to use a PC Suite function I check there first. A pain, yes, but reinstalling those drivers is less than reinstalling all of PC Suite. I'm still stuck with rebooting the PC afterward, but it does take less time. I do have the updated PS Suite, 6.85, so I don't know why this keeps happening. I had seen a post that talked about removing a Microsoft driver for a Nokia portable device, which was posted by a moderator, I believe, but I also noticed that when I remove that, NSU doesn't see the phone. Plus after reinstalling that piece, I get some nice listings in My Computer for the phone, and drives, adn even the camera on the phone. So I guess I'm stuck for now reinstalling drivers every time I want to use PC Suite. Maybe I'll live long enough for Nokia to fix this. If anyone else wants to go after getting this fixed with Nokia, help yourself. I'm done.
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9300 content copier problem and others
Hi
my properties are win xp service pack 1.pc suite ver 6.70.22, bluetooth connection.
tried backing up my phone but when its 22% done i get an error message. what could be wrong?
i have forgotten the password for my memory card. what can i do to disable it.
Does anybody know how to make contact names appear on the computer when you are in messages?
lord arokianAlmost certainly caused by PC Suite 6.7 being buggy. Go back to v6.6 and you should be OK.
Steve Litchfield
3-Lib (Tips/resources/Info for Nokia smartphones and Communicators) plus All About Symbian -
I had an N80 which I backed up and now the phone has been damaged.
Is there a way that I can restore the data that was stored?
The file is .nbu file. I want to copy the details onto my new PDA SPV M3100.
How can this be done?I guess you mean moving contacts, diary entries, pictures and sounds, messages etc?
I think your only option is going to be to:
- borrow a phone
- restore your backup to it
- copy photos, music etc to the PC
- sync the phone with Outlook on the PC
- sync outlook with your new organiser
- copy photos, music etc from the PC
Notice you're not going to get any messages moved. -
Worthy note for content copier users--
I always thought content copier was backing up my message folders which contanined important messages on my phone.
I now think it does not. You have to move the messages form your folders in messaging app to the inbox then do a back up.
I presumed it was backing up and restoring as tey were still there after I updated my firmware and restored but actually it is probably because they are stored on my memory card and the remained during the update anyway.
So if I had to format the mass memory all my messages would have gone and Id have no back up of them.
Is this right?
Cant nokia change it so that content copier backs up message folders as well?
I.e it backs up the entire messaging program and all sub folders??
It also appears not to be backing up messages that have been bluetoothed to me.
Liam
Message Edited by liam182 on 20-Apr-2008 03:07 PMDissapointing reply from Nokia Careline when I reported the Content Copier problem. Evidently there are some issues with the latest PC Suite. Here is the reply:
Thank you for emailing Nokia Careline.
In response to your inquiry, please be advised that we suggest you to try using the previous version of the Nokia PC Suite. You can download the lower version of Nokia PC Suite from the CD Installer included in the sales package. Alternatively, you may use the Ovi Suite to back up your data.
You may like to visit our website at www.nokia.com.my for more information and support for your Nokia device. If you have further enquiries, please write to us again or contact Nokia Careline at 1300 881600. We operate between the hours of 8.00am and 8.00pm, seven days a week.
Kind regards,
Kay Cee B.
Nokia Careline -
Content copier (Backup)
want to to use the content cpier (Back up) on windows vista 64Bit. When i am using the PC suit (Content Copier) the message is comming no phone attach.
Please guide how to copy the contacts to N900
M. ABOHANAI give up! Uncle! Put me out of my misery...just shoot me!
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PC Suite 7.1.40.1 Content Copier does not work.
The Content Copier in PC Suite 7.1.40.1 fails to Backup the Data from the Phone. "The phone did not contain any content ..."
All Attempts to uninstall, delete Directories and Registry Keys did not help.
The Content Copier from 7.1.30.9 works fine.
OS: Windows XP Pro SP3I'm also having problems with V7.1.40.1 of this software, running on WinXP Home edition V2002 SP3.
(via Bluetooth Toshiba stack) from a 6600 Slide.
Trying to backup Contacts list (the MOST important data!!!) it just sits there forever with the 'busy' wheel twiddling round and zero % progress on the display bar. It DOES say it might take a while but more than 30 minutes with nothing indicated for only a couple of hundred contacts suggests actually no progress at all! It IS possible to read contact, calendar, messages etc., using other apps in the suite - but then the progress bar on the PC Suite display tends to stop, showing (eg.) 90%, although it looks like all the content has been transferred. Using other apps, of course you can't create an alternative backup file!!!
When the contacts list fails to transfer, the phone screen momentarily flashes up a 'sync complete' message after only a few seconds - although I THOUGHT I was backing-up, not sync'ing!
PC Suite looks like a very nice software package - but does ANYONE (except US!!!) actually test it with real data and real phones???
Message Edited by veryirritated on 15-Dec-2009 05:41 PM
Message Edited by veryirritated on 15-Dec-2009 05:41 PM -
After doing what seems to be a successful backup the content copier program crashes after several minutes of disk activity when at 100%.
This occurs only with 6.81.13 - the previous issued versions of PC Suite e.g. 6.7 do not have this problem.
This was repeated on 2 PC's both with Windows XP (1 home edition, 1 professional).
Both PCs have a previous version of PC Suite installed that was deinstalled via the installation of the latest version.
The backups were done from my Nokia 9500 using the DKU2 cable.
Also tried it with my wifes 9300 - same thing happened.
Because of the severity of this problem I considered reinstalling the previous version but I already deleted that and I cannot seem to access previous versions of PC Suite via the normal website.Message Edited by djmoore670 on 25-Sep-2006
02:52 PMPC Suite 6.82 fixes this.
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Critical error in Content copier
Hi everybody!
Installed the latest version of PC Suite.
When I launch the program it connect to my phone (6111) via Bluetooth.
File manager works, Messages works....but, I can't make the backup.
When i stasrt content copier, it sees my mobile phone but, when i click on "Backup" after 5 seconds it says: "A critical error occurred (0x80400001). Restart your phone and content copier. If this do not help, try restart your pc". But even if I restart both of them it still not working...
THIS IS MAKING ME MAAAAAAAAAAD. I NED TO BACKUP MY CONTACTS!
The strange thing is that with teh previous version of PC suite it worked.
Anyway, I tried to reinstall the previous version but it works no more.
I'm using WinXP SP2
and a Belkin Bluetooth USB key (with WIDCOMM drivers).
Please help me!
THANKS :-)I also have same problem. I have a 6230i and previous version of Nokia PC Suite worked fine.
Is the name that appears in the content copier important? Because in my case it shows ?s????p????? . This is probably because I had changed the phone name in the bluetooth settings and now I can NOT change the name that appears in PC Suite back to "Nokia 6230i". (I used IVT bluesoleil software.)
Also I cannot copy the sounds folder using the "sounds" folder using the file manager. I get message about copyright protection.
Any help would be much appreciated. -
Connection problme with "Content copier"
Hi,
I have a problem with application content copier.
When i load program the downlaod begin but after few time the message : connection lost appear.
I haven't any problem with other applications of pc suite.
I have try to install pc suite, i worked with nokia nseries pc suite and it's the same.
Could you help me please?try to restore backup category by category and not all at one time. the problem usually is one of the categories " mostly the contacts" , if so it might be beacause you had some contacts with special characters on the name fields.
if the problem is in the contacts category, try to use sync option if you have ever sync'ed your contacts to outlook before.
Fear not those who argue but those who dodge -
Content copier backup has contacts etc. but won't ...
I have a problem with Content Copier backups from my E71 to my PC.
1) I choose to backup everything.
2) Backup proceeds, but says there was an error: on viewing logs there is nothing listed under "These items could not be backed up" heading. Backup log says contacts, messages, calender have all been backed up.
3) On finishing backup my E71 is sometimes left with a semi-blank Home screen, and hung. Have to remove battery to get it working again.
4) On trying to restore this backup, contacts, messages, notes, calendar aren't listed as being included in the backup.
Installing the trial version of Noki shows that the backups DO indeed contain contact details. But presumably there's something in the backup file that makes Content Copier think that contact details aren't in fact there, or that they're corrupted.
PC Suite 7.1.18.0
E71 firmware version 100.07.76 and 200.21.118
Solved!
Go to Solution.I don't think it's the phone.
I've now tested using Content Copier to do backups on my laptop. This still had PC Suite 7.0.9.2 on it, and the backup completed without error, including "Settings" to backup phone-specific settings. I then upgraded PC Suite to 7.1.18.0 and now the backup fails if I have "Settings" selected.
I've also tried completely uninstalling PC Suite and reinstalling 7.1.18.0 but I still get failed backups.
PC Suite 7.0.9.2: backup works correctly, including "Settings"
PC Suite 7.1.18.0: backup fails if "Settings" are selected to be backed up
I've opened the backup files in Write, and both failed and completed backups contain Contacts data in VCARD format (which is presumably why Noki could see contact data), but the completed backups also have another 18Mbytes of binary data that are missing from the failed backup files (presumably the phone-specific settings stuff).
It would be nice if Content Copier could allow me to extract the Contacts and Calendar data from a failed backup: the data is in there!
I've been communicating all this with Nokia Europe Support, so hopefully this will be fixed soon. -
Does Content Copier restore all bought application...
Hi,
I have a 7610 and was hoping to have the firmware upgraded.
When I back up my phone with Content Copier it gives a list of the files that it's backed up. This list does not seem to include any third-party applications I've installed or their data files.
I'm currently using PC Suite 6.41.6 but have also recently used 6.81 which seems to behave the same. (As an aside - 6.81 seems to break Lifeblog 1.0 synchronisation - any further info on that anywhere?)
I have not been able to get a definitive answer (even from a Nokia Service Centre) to the following questions:
- Are all copyrighted bought applications backed up by Content Copier? I'm referring to applications installed from SIS files and applications installed by text message.
- Is all data saved to the phone by those applications backed up?
- Can all applications and data be restored to the original phone they were backed up from? For example, after a firmware upgrade?
- Can they be restored to a replacement phone of the same model? For example, after loss/theft of original phone? I'm assuming that in some cases, the change in IMEI number might be a problem here.
- Can they be restored to a replacement phone of a different model that supports the same version of J2ME etc? I'd be surprised if this worked but I thought I'd ask.
Any information would be gratefully received.
Regards,
Phil
P.S. There seems to be something wrong with the advanced search of the forums. The "All of these words" option never seems to return anything.
P.P.S. The "Preview Post" button also seems to have a problem - it loses all the line breaks in the post.1. The sent items folder issue might be caused by the trial version limit.
2. You can issue a bug report for NokiGems. Usually fixed in 24 hours.
3. SMS's senders are phone number means the phone book has no name for that number.
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