PC Suite Does Not Recognize My Phone

I could sure use some help. MY OS is XP Media Center Edition. With my previous Nokia phone (6682) I used the CD and cables that came in the box and had no problem syncing. I lost that phone a purchased the Nokia 6131 clamshell which dod not have cables nor CD. I downloaded the latest PC Suites 6.8.22, however, I cannot get it to recognize my phone using cables or bluetooth. I called Nokia service and was told that PC Suites does not work with XP Media Center Edition.
Has anyone else had this problem/been given this information? If it is not truem can somneone walk me through the connection steps.
Thanks
Paulcrae

Hi,
I don't know anything about your windows so it is quite difficult to know what is going wrong...It would be nice to get some traces from your PC Suite! (Then I can compare traces with my (WinXP) PC Suite and find out what may cause this problem).
If you can take some logs, do this:
1. Go to http://www.sysinternals.com/Utilities/Filemon.html and download Filemon (it is end of the page).
2. Start FileMon.exe and click 'Options', 'Filter/Highlight..' and set string: *servicelayer*;*Service~1*;*services.exe* to 'Include' option.
3. Go to http://www.sysinternals.com/Utilities/Regmon.html and download Regmon (it is end of the page).
4. Start RegMon.exe and click 'Options', 'Filter/Highlight..' and set string: *servicelayer*;*Service~1*;*services.exe* to 'Include' option.
5. Press 'Ctrl+X' to both tools and then open the task manager and select ServiceLayer.exe (or Service~1.exe), press End Task button and then Ok.
6. Open Nokia Connection Manager (Manage connection) and after that connect your phone to cable.
7. wait about 2 minutes and save logs and attach those log files to your response message.

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You can try this which can solve your problem.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
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Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by magovoru. Could you also report the issue here if connection still does not work.
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