Pc suite does not recognize phone is connected, he...

I have recently bought a CA-42 connectivity cable for my Nokia 5140i so that I can download all 450 phone numbers to my pc and save writing them all out! I have installed all drivers, and downloaded the latest copy of pc suite from the internet. I have had a lengthy conversation with o2 and club nokia support, why won't my pc connect to the phone using the data cable? The pc realsises that the phone is their, all areas are ok, except for the fact that when I click get connected, the pc does not connect to the phone?
please help, any suggestions would be greatly received, as I am just about to throw the cable in the bin, and write all the numbers down. Thanks, James.

it helps if you tell your system details(choose about pc suite by right clicking the phone icon in tray area bottom right), then system info.
Also tell exactly how you know that pc regocnised the phone, what is said in device manager when phone is connected and what happens when you use get connected wizard

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I use Nokia Suite 3.3.86
~Cheers,
Kamesh

Hi All!, enabling log feature i can find this in the log: "isLanAvailable(): LAN is not available."
log file content:
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): Begin
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[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 102, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isLanAvailable(): End
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Begin
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 267, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): Modem connection through CTI-plugin is not available
[11:44:36:301] SoftwareUpdater Info, Thread [GUI], Line 240, .\Application\Controllers\Helpers\SUConnectivityInfo.cpp, CSUConnectivityInfo::isModemConnectionAvailable(): End
[11:44:36:311] SoftwareUpdater Info, Thread [GUI], Line 121, .\Application\HomeNotification\SUNotificationHandler.cpp, CSUNotificationHandler::refresh(): End

Ovi Suite/PC Suite does not recognize the connecte...

Error message: "Ovi Suite/PC Suite does not recognize the connected phone.Ovi Suite/Pc Suite cannot read the required information from the phone.Check that the connected phone is supported by Ovi Suite/PC Suite".
You can try this which can solve your problem.
1. Disconnect your phone from PC if connected.
2 .Open Control Panel and go to ‘Programs and Features’
3. From the list of available programs, choose ‘Nokia Connectivity Cable Driver’
4. Click on the ‘Change’ button on top toolbar.
5. In the setup dialog box that pops up next, choose ‘Repair’ and select ok. Wait for setup to complete.
6. Restart the computer if prompted.
7. Now connect your phone to the PC. Driver installation should complete and PC/Ovi suite (hopefully) should detect your mobile properly now.
Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
It will help me to serve you better !!!!!
Thanking You

@ Omarbooyaka,
Welcome to the forum! You should use Nokia Suite to update your device to Belle. If still the same, please go to control panel > printer and devices > right click the phone icon > remove the device. Then try to connet again. Also try all the steps provided by magovoru. Could you also report the issue here if connection still does not work.
Hope this helps!
Jampe
If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.

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hello!
the problem is because of the outdated software you qare using might be!
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Attachments:
Nokia Ovi Suite connected to 5230.JPG ‏60 KB

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