PC Suite & Nokia N95 Backup/Restore

My N95 doesn't seem to want to do a Backup let alone restore...
Keeps hanging at 66% backup when it hits 'phone specific' stuff - the last one on the list.
I have the most recent PC Suite - has anyone else suffered from this problem?
Yup, life sure moves pretty fast...

Out of interest do you get any type of error message when PC Suite is attempting to backup your Messages ? Also - give it some time to back up - I've left it for a good 20 minutes just to see whether it times out or comes back with any specific error message.
I experienced a similar issue and it was down to having to reinstall the MMS Sync component of PC Suite.
Two things I would try are :
1) As a previous poster recommended - just try backing up to the memory card to see whether this works OK or not. Not being able to do so would indicate it's not a PC Suite related issue and localised to the phone itself.
2) Try reinstall PC Suite functionality on the phone itself. With the N95 connected to your PC, load up PC Suite (the main program which gives an overview of all the applications that collectively comprise of PC Suite), then goto the Help Menu and choose "Reinstall PC Suite support on your phone" - then try backing up again.
If both of these steps fail, I'd recomend wiping your phone to a factory reset condition (although your memory card should NOT be affected if you follow the link below - but to be safe I'd take it out nevertheless !). The only problem with this solution is that it leaves you in the recursive problem of having to wipe a phone you want to take a backup of (!). Hopefully however, you won't have to do this ...
To reset your phone, follow the instructions in this link :
/discussions/board/message?board.id=smartphones&message.id=4007
However please be aware that doing so will wipe ALL the data from your phone such as information in your calendar, contacts and so on.
In order to save your data you can use the PC Suite application to save and restore the data from your phone - this software can be found here :
http://www.nokia.com/pcsuite
If this doesn't work then it's likely you have a hardware fault and you should approach your local Nokia Service Centre to get your phone fixed.
Hope this helps.
Please let me know how you get on.
Regards,
Edward

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Nokia 5800 (Backup Restore Problem)

Hi!
Yesterday I made a Full phone backup with PC Suite.
After that I was going thru all my message (approx 940 of them) in PC Suite, its much eaiser to go thru all with that.
And suddenly all messages dissapeared, I tried to reload but no message showed up....
I checked the inbox in my phone and everything was gone there to, even my GMAIL message and account information....
So I tried to restore the recently created backup BUT it said:
Unable to restore : Messages
I unhooked the phone and clicked into the inbox and got this message:
"The selected memory isnt avaible, new messages will be saved in the phone memory"
So I tried to restore an backup from 21st December... same **bleep**.. unable to restore messages....
I had to go to a backup from 19th december, but now im missing several messages that I need..
Why isnt the 2 recently created backups working, is there something I can do to fix it ?
The difference was that on the 20th december I changed the message memory from phone to memory card.
And the phone moved everything to the memory card.. and it worked fine, I made an backup the day after.
and the 25th (today) and none of those 2 can be restored....
Only the backups with the message on the phone memory.. (everything else on the memory card works, pictures, movies, music etc etc. so the card is working..)
So PLEASE help me, I really want my messages back again.
Best Regards, Dan Norberg

Hi again (sorry for spamming)
Just finnished up formatting memorycard and soft reset of phone.
I have restored everything but my messages, The inbox says 974 messages.
But There is only arount half of that restored and in the inbox (only half showing in PC Suite)
Tried to restore the backup from yesterday with all my messages, but when I have done that (only messages/textmessages) and restart the phone it says: "The memory you are trying to use isnt avaible, messages will be saved in phone memory"
The strange thing is that I have opened the .nbu file with ABC Amber NBU and in that program I can see all messages until the backup was made...
So why are the PC Suite not restoring the messages correctly into the phone ?
I have the 8GB card that came with the phone inserted now instead of my 16GB Sandisk one.. (seems like the sandisk 16gb isnt good at all, 2nd time I had to format it....)
So any ideas what todo now to restore the messages inside the backup from yesterday ?
Cause if ABC Amner NBU program can read all messages then it should be possible to restore them to right ?
ATM I have saved all messages on the phone instead of the memory card, I dont trust the cards anymore..
So Please help me, I really want my text messages back into my phone..

Backup/Restore from PC Suite with N71 worthless

Hi,
I have used Backup from PC Suite (Version 6.82.22.0) to backup my N71 data before I gave the N71 to a repair shop. The N71 camera was not working.
After four weeks I got a N71 replacement. A brand new N71 with a different serial number which is not good because some S60 apps now no longer work.
But anyway the real surprise I got was after I run Restore from PC Suite to get all data back. The Restore finished without any error but almost nothing useful was restored!!
No Contacts, No Messages, No phone Setup (Themes, Bluetooth Config, Apps).
Huh???
Is this really how Backup/Restore from PC Suite with a Symbian S60 3rd Nokia N71 us supposed to work??
If yes, than Backup is utterly worthless!!
I am not aware that I did something wrong. I have used Backup regularly and never got any error messages.
But it is painfully obvious that the most important data from the phone are not saved!
All the Restore did was restore some audio and image files and the Notes contents.
Regards,
Gagome

you can check the backup log for the details of the backuped content. or try this tool to view the content of the .nbu.
What's the law of the jungle?

PC Suite 6.81.13 - Backup/Restore

So - I've got the new PC Suite..
Tried to Backup - it gets to 100% and then does nothing..
Just stays there!
Doesnt actually finish backing up..
Anyone else having this problem?
Yup, life sure moves pretty fast...

"backup and restore meant for transfering data in the same phone model to another phone of the same model as well"
That's the information I got when I call up the customer service because I have problem transfering data in Nokia 6230i into Nokia 6233...since I've no idea whether to use backup/restore or sync. (I talk to four different guy and four of them doesn't advise the same thing...it's like they teach according to their personal experience and not something by default...I wonder why izzit so.)
Backup completed at 100% with error that some data could not be backup due to right protected i.e. theme, tone. Fine with that, I proceed with restore but serious error pop up when i just click RESTORE. There are big memory in N6233 but unfortunately nothing could be restore due to lack of memory. Huh? So, I called nokia service and I was told the it happened because configuration in both phones differs...(Then, why I was advised to use backup/restore feature?)
So, I sync. I think it works out ok but just hmm...not satisfied coz items like photos, mp3 etc. have to be transfer from N6230i phone browser to a folder in My Doc, and then when N6233 is connected, transfer it all into N6233 phone browser. I can live with that but the contact part! Phew! N6230i phonebook has got some contacts (say M,N,O and P), it was not transfer to N6233 thru sync. So, I thought try look in the phone browser BUT IT'S NOT THERE, how could that be possible?
Kinda tired about this thing...continue later...Lastly, though the software kinda break my neck, thanz to all the advises given today. Really appreaciate that though it doesn't turn out that good.
Windows XP Home Edition Version 2002 SP2
Nokia PC Suite 6.81.13.0
Cable connection

Nokia Suite does NOT backup map favorites. Belle u...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem onto 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have many of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.
Note: cross posted under Discussions Main Page > Software > Nokia Suite

I might suggest a Wi-Fi connection for access to the 'net, but let me assume that storing anything on a different server is not an option. So, what remains...
The least expensive, and simplest, method would be for you to buy any second Nokia phone that runs Nokia Maps. I use Nokia's Phone Switch technology to transfer all my maps data to a second phone. I'll have to do it again, so I can give you specific instructions on the "how", but the bottom line is it does work.
As to importing and exporting GPS Coordinates, I learned by accident that you can enter favorites by using GPS coordinates - and can also find the coordinates for something you have already entered.
A free program that I think is invaluable for using Maps on a Nokia, especially the N8, is "LeGPSData2". I used their older version for years, until the certificate expired and I was unable to upload it to my N8, but the new version is considerably better. You might find a way to do other things you mentioned with that program - and if not, you might suggest them (import/export) to the program author.
If you are as careful as you suggest you are, don't you have backups that you've already done on your PC? Have you tried to find your GPS data in those backups?
I can't speak for others, but regardless of what Nokia saiys would or woud not happen during the phone update, I don't "trust" any of it. I did my own backups two ways, as a complete bacakup on the PC, and as a phone backup on the memory card. I "think" but can't confirm, that the GPS data was backed up by both of them.
You're right - Nokia should fix the Belle installation script to also backup and re-install the maps data, if there is something wrong, but on my phone it did it all correctly following their instructions (in addition to my other backups, which I never needed).
If I get some free time, I'll see if I can get the import/export to work using Maps and LeGPSData2. It would be nice to do this to one location, multiple locations, or all locations. It would be nice to send this data to another phone directly, or to save it as a file.

Nokia Suite does NOT backup map favorites. Belle ...

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

I recently updated my E7-00 from Anna to Belle and lost all my map favorites in the process.
Although I did a full backup of my phone before the update I have since found out that Nokia Suite does not backup map favorites.
The Belle update did NOT make a copy of my map favorites, it wiped them out completely.
Nowhere have I seen that information before. When I updated to Anna I did not lose my map favorites.
There should be a warning about this before starting the Belle update.
The Belle Update FAQ states that after the update one of the things one can do immediately is access map favorites - NOT!
I have since learned, by searching online, that I am expected to sync my map favorites online with a Nokia server. I do not want to store my confidential information on someone else's server. Additionally, I don't pay for data service because it is so expensive here in Canada and I have little use for it. So I would have to connect my phone via USB to my PC.
Nokia Suite backs up my contacts, photos,music, documents, etc. Why not my map favorites? In fact I store my music, photos, documents, and even contact information separate from my phone so I don't need Nokia Suite for that. But how do I copy my GPS coordinates off my phone for backup?
2nd level tech support suggested I recreate them all by browsing the maps on my phone and selecting the locations. That is so inaccurate, time consuming, and wrong. Supposedly they have passed my problem on to 3rd level tech support.
Does anyone know if one can import map coordinates into a symbian phone? I have some of the locations stored in another GPS application on a laptop. I can export them from there. That would be a partial solution.
Thanks.

Nokia n95 8gb pc suite connection problem

hi,
i just bought a nokia 95 8gb and i tried connecting it to my pc via usb cable dke-2 .. my phone recognizes a connection .. i select pc suite .. but my pc doesn't .. when i connect the phone it plays a sort of a beep .. it does at every usb connection .. can anyone help me out ?
V 11.0.026
01-11-07
RM-320
Nokia N95 (83.01)

This is a very common problem it seems, from Googling around for different help solutions. In fact, I'm here because of the same issue. WHich is why I find it slightly annoying that no one from Nokia can be bothered to post a definative solution in an FAQ or something, or maybe just post here to point people in the right direction.
Despite all the attention being garnered by Android and Apple, Nokia is STILL the worlds largest manufacturer of mobile phones, and N95 8GB/N96/N97 users are probably still your loyal base of 'power' users. I for one have a smartphone because my contract was due for renewal, but still use the normally trusty N95/8 (now looking a little weatherbeaten!). Now, if you're going to convince us to try the N8 on our next contracts, it would be nice to see a few more updates and responses to ovi problems. Can we still 'downgrade' to PC suite? Perhaps I'll go and have a look.

Nokia N95 Speakers

Hello there,
Have a problem with the speakers when playing music on my Nokia N95. I only here the music via the small speaker at the front, not the two at the side. My ringtone on the other hand uses the speakers on the side so it is not a hardware problem.
Connected my philips SHB 9000 yesterday. With blue tooth connection I can make a telephone call, but when I play music I don't hear anything. When I use the cable connection from headset to telephone I can hear the music.
Any ideas???
Greetz, Frogboy

Try these options one by one:
1. Turn off your phone, leave your battery and SIM out for 5-10minutes and put everything back in and turn it on .
2. Restore factory settings: type *#7780# at the standby screen. Enter 12345 for the security code or the one you've changed it to.
Before you try the next two steps, backup your phone memory using PC Suite.
3. Soft reset: This will clean up your phone memory. All user data, applications etc stored in the phone memory will be destroyed. Type *#7370#. Enter the security code when prompted; default is 12345.
4. Hard reset: This is the last resort. Turn off your phone, press and hold down these keys: the call (Green) button, '*', '3'. Turn on your phone without releasing them. Leave the keys only after you see the region selection screen.
Cheers,
DeepestBlue
5800 XpressMusic (Rock Stable) | N73 Music Edition (Never Say Die) | 1108 (Old and faithful)
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Nokia N95 email please?

HI
re Nokia N95 silver
PAYG...currently virgin.
What's the best way of setting this up for e mail.
For sometime I was using this (out going mails only) with the yahoo account on the phone through my router. It stopped working for some/no reason.
I would be good to have it working again, even at a little cost.
I'm trying to reactivate the yahoo account. is this the best way or is there a better method?
There doesn't seem to be a set-up wizard on the phone at all.
I have just swapped my old netgear router for an Orange Bright Box; Internet Explorer 8, Outlook Express, XP.
TIA
David
Solved!
Go to Solution.

Hi Davidfarm,
Thanks for your post.
If your mail account on the phone has been inactive for a while I would suggest you contact Nokia Care and ask if they can check/reset your Nokia Messaging account. It could be this push service is preventing you from setting up another account or actually getting mail.
Also to make sure your N95 is cleared of any previous settings it might be an option to do a full reset;
First create a backup in Nokia Suite, when asked deselect the option to include settings (Tools/Backup)
When finished disconnect the N95 from the PC and reset by dialing *#7370# followed by the security code 12345 when asked.
When the reset is finished go through the first setup and re-connect the N95 to the PC
When driver installation is finished go to the update screen (green icon with arrow) and (re)install the latest software updates.
When the updates have finished you can setup internet access and other settings, restore the backup and setup mail.
Hope this helps, let us know how you get on!
Kosh
Press the 'Accept As Solution' icon if I have solved your problem, click on the Star Icon below if my advice has helped you!

Nokia N95 Contact List Missing.

I have a Nokia N95 and when i go to my contacts none of the contacts appear and there is no "options" just "exit". The numbers are still in my simcard or phone as when people call me their name still appears. I just cannot see anyones number. Can someone help me please???????

SYNC ALL IMPORTANT INFORMATION TO OVI SUITE (messages, contacts etc..) (NOT THE COMPLETE BACKUP as single file, *.ubu)
Next:
Did you tried soft reset mentioned above?
after a "fresh" soft reset don't restore backup yet, Go to Contacts , do you see "Options">settings> ? if so try to create a new contacts manually, close Contacts, open again, do you see new created contact in the list?
If yes, that means your phone is still usable
Do soft reset once again, but this time only sync your data with PC, (Don't restore the complete backup).
Good Luck.
Previous Phones: 6600, 7610, 6230, 6230i, 1100, 1112, N70, N73, N95, N95 8GB, 5800XM, 5230, C5, iPhone 3GS, SE Xperia X10, N900, N8, SE Xperia Arc
Current Phones: Nokia N9, iPhone 4

N95 backup file not recognized after Firmware upda...

Hi,
I've been updating my N95 from V11 to V12.0.013 right after I did a backup file. Backup went ok and no error reported.
After fw update, I tried restoring data but Content Copier informs that "no earlier backup file exists for this phone".
I've tried selecting folder where back-up file is saved but it does not recognize it.
I was using PC Suite 6.83 and decided to upgrade to 6.84 just released, to have another try but it still doesn't find backup file, eventhough it exists (2007-07-12 Nokia N95.nbu)
Could you please instruct if there are some specific steps to go through in such case??
I'm using XP, Service Pack 2
PC Suite 6.84
N95, V12.0.013
Many thanks!
Flo
P.S.: If needed I could send mentionned backup file but it is huge (42MB)

please try noki to make sure the backup file is ok: this thread
What's the law of the jungle?

Nokia N95 8GB backed up - how to I get the contact...

My Nokia N95 8GB was backed up a couple of weeks ago. Just as well as I wrote it off this weekend by putting it in the washing machine. I have now bought another Nokia 5228 Orange phone. This one has Nokia PC Suite. The N95 8GB has Nokia N series PC suite. How can I retrieve the content from the old phone with its N series software, and put the contents into my new Nokia 5228?
Chris Brown

If you have been using the latest version of PCsuite, it may be compatible with the 5228 as well. If it is then it is as simple as restoring th backup to your new phone. Obviously there are things like phone specific settings which cannot be restored. You should at least be able to get the contacts and messages.

Nokia n95 8gb CDC COMMS ERROR - FAILED DRIVER INST...

Hi, If anyone could put this demon to rest I would be greatly appreciated.
I have been using my NOKIA N95 8GB for over a year with my computer, that runs Wondows Vista. A few months back I discovered that My phone would no longer connect to the computer in Windows Media Player Sync mode. I then found this was true of all connections except PCSUITE. Even though it does connect in pc suite mode, the computer states that it is installing the drivers for the phone,a nd then opens a little windows in the task tray where it says all the things it is installing. Eventually everything except two things are installed. CDC COMMS, and COM16
If I attach the phone in any other connection other than PCSUITE My phone makes an unhealthy fast usb connection tone, and does not seem to resgister. If i go into Device Manager I can see the computer does realise the phone is there but has a yellow exclamation mark next to it. The phone does not show up in Windows Media Player, or in My Computer as a secondary hardrive as it should.
This problem has now been apparent with two different phones, Vodafone sent me a new product to check if it was the phone itself. I checked the phone on my mum's computer and it seems to work fine, I can install all drivers and The phone registers in pc suite and media player.
its a pain having to go back and forth between my mother's house however so any help would be really appreaciated here. Either write on here or email me at
Thankyou so much
Moderator Note: Email address removed
Message Edited by prodigy on 14-Aug-2009 08:03 AM

Since you narrow it down the probllem to your pc/laptop why not have your pc/lapto scan for virus/malware from the net. If the problem still persist then have a clean re- install of the os & do a restore of your backup.
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Nokia N95 not able to send sms.

My nokia N95 is unable to send sms messages. The screen is saying "general memory is full, close some applications and try again". Have deleted all messages from inbox, outbox, photos, etc. But is still not able to send. I am able to recieve sms and calls. Don't understand where to find 'general memory'??? Can anyone help me please?? It has been like this for a week. Thanks

Check in File Manager where your phone thinks memory is being taken up (Options>Memory details) - this will tell you if you have large amounts of memory taken up by thing which can be moved to memory card (such as photos, videos, music files etc.)
If this is not the case, make a backup of your personal stuff (contacts, messages etc.) using PC Suite, leaving out anything that you don't need and also leaving out settings; then reformat your phone with the code *#7370# - the phone will ask you for confirm, then enter the lock code (12345 if you haven't changed it from standard) then shut down and restart - you should be able to send again after this. You can then restore your personal datat to the phone.

Nokia N95 Cannot send messages

Hi I hope this is the right place to post this!
I can't seem to be able to send messages on my Nokia N95. I got it in the middle of December. Great phone and no problems whatsoever.
However the other night I was unable to send messages. They would immediately go straight to the outbox and sit there saying they would resend.
However it fixed itself randomly and began sending messages again. I did nothing. Kept the phone on changed no settings.
Today though it's gone again and this time i haven't been able to send any messages for the past 12 hours. I can make calls, receive calls and receive messages I just cannot send messages.
I've checked my message centre details. Everything is correct for my network 02.
I tried my sim card in my other phone and it sends messages fine.
You name it i've tried it...deleting message centres...adding new ones...it still just sends them straight to the outbox though!
Any ideas anyone? i've googled it and it appears quite a few other people are suffering from this.
Thanks in advance to anyone who replies

01-Feb-2008 10:03 PM
lupos0_1 wrote:
Sorry, my fault, the code is indeed *#7370#
As for the message problem, if you are getting the same issue after your restore, I would say it is probable a program or file that is causing the conflict and the only way to deal with that is by process of illimination.
Start by removing the latest program you installed and so on.
On PC Suite I can only restore the entire backup. How do I restore only parts of the backup? I really only need to keep my contacts. Everything else like the maps I can download again if need be.

PC Suite & Nokia N95 Backup/Restore

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