PC Suite/Ovi Suite: Connection to the phone was lo...

Salutations,
I'm trying to backup my mums nokia X6 but for 2 years I'm getting this error over and over again. My last successfull backup was made in 2K10, since than it's **bleep**ed up. I'm afraid to do phone restore, coz I have no backup, nor I'm afraid to do system update.
I tried everything, forums, MTP trick, reinstalling, register, pc suite cleaning software, and nothing works. Please advise,
Regards
Bryan
Attachments:
crap.jpg ‏157 KB

Hi Lexicanum, Welcome to the Nokia Forums!
Please check the following:
Your phone is not in the ''USB Connection On Standby'' mode. Newer Nokia phones enter a power save mode if a USB cable is connected, but the connection has not been used during the last few minutes.
Your PC is not in the power saver mode.
Your USB cable is not damaged.
You could also try:
Disconnect the USB cable from your phone.
Press your phone’s power button for about 10 seconds.
Reconnect the USB cable.
Wait for the backup to continue.
If your problem persists I suggest taking it to the Nokia Care point as it seems you have tried many various other troubleshoots.
Let me know how you get along.
Sheldrick
Press the 'Accept As Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!

Similar Messages

Connection to the phone was lost

I HAVE NOKIA N8
I TRY YPDATE IT BY NOKIA SUIT LAST VERSION
BUT WHEN BE IN STAB N3 MESSAGE ERREUR SAY connection to the phone was lost
WHY IS THAT I TRTY ITRY TRY BUT NO THING
Solved!
Go to Solution.

Try a reinstall on Nokia Suite and also you could try Over the Air update by navigating to SW UPDATE application your N8. Alternatively, if you type *#0000# into your keypad, you can update from tehre too.
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Connection to the phone was lost - N95 8GB

It's progress, but I still cannot update my N95 8GB.
With a previous version of Suite, it wouldn't even download the update, gave me 12017 error. Now I get a shiny new error with the Beta version of Suite - 3.4.
It gets to the stage of telling me the phone will restart, but instead just gives me a full shutdown and the connection ends up being lost. I've tried on different computers, different USB slots - same deal every time.
12052 is the error I end up with when I give and cancel the update. 'There is a problem installing software to your phone' it helpfully informs me.
Any ideas? I've been trying to update this phone for months!

Try a reinstall on Nokia Suite and also you could try Over the Air update by navigating to SW UPDATE application your N8. Alternatively, if you type *#0000# into your keypad, you can update from tehre too.
If you find this post helpful, a click upon the white star at bottom would always be appreciated.
If it also solves your problem, clicking ACCEPT AS SOLUTION below it will benefit other users!

Nokia Phone Browser "could not connect to the phon...

Hi friends, I have a Nokia N72 mobile and am using PC suite 6.81.13.0. My problem is that I can't see the folders within my phone memory or memory card using nokia phone browser. As soon as it shows connected, I click on file manager and the error appears. Although it shows Nokia N72 connected I get a message that says "Could not connect to the phone" even though it is definitely connected. Windows explorer eventually opens and although Nokia N72 is visible no folders/files below this are. Only the synchronization option is working fine. This problem is same both with data cable and bluetooth dongle. I have also installed the latest version of nokia pc suite but of no use. Plzz help me out as it is very urgent...Hoping for early response... Thanx in advance...

Also experiencing the Cannot connect to OVI Account Server issue.
I turned off my firewall; confirmed correct account information and Internet connectivity via account sign in on ovi.com website. Can not update MfE or Music player on my 5800 XpressMusic (RM-428) via Ovi Suite as a result of this account server connectivity issue.
I was able to perform the updates via NSU 3.0.223.
I echoed this posting to the "Give Us Feddback" section of Ovi Suite.
System Information
Nokia Ovi Suite 3.0.0.284
Nokia PC Suite 7.1.51.0
Ovi Player 2.1.11020.2
PC Connectivity Solution 10.50.2.0
Connectivity Cable Driver 7.1.36.0
Nokia Ovi Suite Software Updater 2010.44.0.60888
Maps Service API 4.0.24.1
Nokia mPlatform 2.7.44
Ovi Desktop Sync Engine 1.4.1.42
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 8.0.6001.18702 (Default browser)
- Mozilla Firefox 3.6.13
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512), In use.
Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.5512
- USB Modem Driver 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512
3390 - 6103b - 6133 - 6290 - 6301b - N78-3 - 5610d-2b XpressMusic - 5800d-1b XpressMusic, N900 RX-51, N8-00, C7 Astound, 808 Pureview, Lumia 1020.
Nicer phones and still no one calls me!

Pcsuite problem connecting to the phone using blue...

Hi,
I'm having this intermittent problem, with my pcsuite not connecting to the phone.
Most of the time it connects without any problem, but every now and then, I see the PC Suite tray icon with an X (phone unavailable).
In those cases, when I open PC Suite, it only allows me the "Click here to connect a phone", with the drop list empty.
When I scan for phones, it does find mine (ready to use), and continues to the "Connection setup complete" box, with an empty list of connections available...
Note, in some of these cases (e.g.. now - while writing this message), I am connected (bluetooth) through the phone to the internet, so it's not that the phone is unreachable bluetooth-wise...
Details:
Windows XP SP3
PC Suite v7.1.40.6
Connection method: bluetooth
Phone model: E72
Thanks,
Ilan

Log out and in or reboot the PC. First start PC Suite and then connect the E72.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Error - Cannot connect to the phone

Hi all,
have had a dig around and couldn't find anything so I hoping that someone can sort me out here.
Ok I have my phone connected to the pc via bluetooth. PC Suite picks up the phone but when I click on the Contacts or Messages (or anything in that window) it comes up with an error message saying "Cannot connect to the phone"
I have checked the list of supported bluetooth stacks and it should be fine. I have also check the phones compatability and this should also be supported. I can also communicate with the phone through the bluetooth software itself.
Phone: Nokia 6233
Bluetooth: ITV Bluesoleil 5.0.5
OS: Windows Vista
Error: Cannot connect to the phone
If you need anymore info or can help me with this problem in anyway, please drop us a line.
Cheers for all your help
Chris
EDIT:
Operating system:
Microsoft Windows Vista 32-bit Edition
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
PC Connectivity Solution:
Version 7.37.22.0
Message Edited by chriscolden on 05-Jan-2008 02:08 AM

Exactly same problem.
OS: Windows XP Service Pack 2
Phone: Nokia 6300
PC Suite version: 6.85.14.1
BlueSoleil Version: 1.6.1.4 (which should be the version supported by latest PC Suite software version as per Nokia web site).
Bluetooth USB Adapter: Billionton USBBTC1A-B
I can pair the phone with my PC and transfer files using the BlueSoleil software directly, but every time I try to use anything in the Nokia PC Suite (after pairing and authorizing the phone in PC Suite), I get the "Could not connect to the phone" error.
When using "Help --> About Nokia PC Suite... --> Show System Info" function:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 2180)
PC Connectivity Solution:
Version 7.37.22.0
Why the only Bluetooth stack detected is the Microsoft one? Why is BlueSoleil stack not detected?
How do I use Microsoft Bluetooth stack (at least to see if my Bluetooth USB Adapter works with it)??
Is this problem going to be solved soon? Is there something I can do without the PC Suite apart from transfering files? I can't edit contacts (save changes) with PC Suite even when the .vcf files are in my PC. Is this intended?
Thanks.
~JAVA

Nokia6670 - (COULD NOT CONNECT TO THE PHONE) PROBL...

I have nokia 6670. I am using latest version of PC suite version 6.70.22.Bluetooth device is bluesol .WindowsXP SP2.
my problem is that when i connect to phone using blue tooth, the pc suite connects for 2, 3 minutes and i can only download images from my phone. Messages and contacts are not accessable. After three minutes, i receive the error
(could not connect to the phone). whereas it is shown in get connected window
(nokia6670 connected via blue tooth) . when i use repair option in pcsuite, the same thing happens again. I get connected for 2, 3 minutes and can download images only. Then i get the same error, could not connect to the phone.
i place phone just next to my computer and there is no out of range issue.
I am using xp with sp2 installed and updated regularly.
When I use microsoft bluetooth i can onley receive the images.
here is a screen shot of the error.
http://img233.imageshack.us/img233/...040849060wz.jpg
http://img221.imageshack.us/img221/...040906574je.jpg
just see, phone is visible in pcsuite but when i click on it using file manager, i get the error (could not connect to the phone)
Another thing is that even i switch off my 6670, it is still shown in pc suite as as connected..
I have also tried the nokia pcsuite cleaner but no use.
I have un installed blue sol 1.6 software since with that microsoft bluetooth doesnt work. In other words, all options are tried.

Yep - anti-virus and firewall software can interfere with the installation of software.
A general suggestion, specially when any kind of connectivity is involved, would be to disconnect from the Internet and disable any anti-virus and firewall software for the duration of the installation. This way you know that it won't interfere with the software you're wanting to install.
Glad you managed to sort the issue out yourself though, well done! :-)

When I was talking on phone, suddenly the phone was switched off. i tried to switch it on but it gave the message....connect to itunes for set up. when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it

when I was talking on phone, suddenly the phone was switched off.
i tried to switch it on but it gave the message....connect to itunes for set up.
when I connected it to itunes...it gave the message, itunes can not read data from this iphone, restore it to factory settings. It also said while restoring ypu will lose all media data but you can restore the contacts.
I restored the factory settings....the phone was on recovery mode...it was verified by itunes and all that..but in the end it again said that iphone has some problem and can not function right now.
after that when ever i connect it with itunes, it gives the message, it can not activate the iphone further, try again later or contact customer service.
What to do now?????? Customer service people say..it is hardware problem

If it's a hardware problem, then the phone will need to be replaced.
There is no magic that can fix a hardware problem.

Cannot connect to the phone system. An unidentified error has occurred, Please try again.

Issue: Lync 2013 users with remote call control enabled cannot connect to the phone system. When the user logs into Lync, they see an exclamation in the bottom right corner
with this error.
Error: Cannot connect to the phone system. An unidentified error has occurred, Please try again. If the problem continues, please contact your support team.
Environment:
1 site: Site1
2 Pools:
1. Lync 2010
Trusted application is added here for the site.
2. Lync 2013
Avaya phone system: AES r6-1-2-32-0
I have not moved the trusted application to the Lync 2013 pool yet, but my understanding is that it should still work since it’s in the site. Is my understanding on this correct? (All of my other trusted applications do work for Lync 2013
users & none of them have been moved yet. Remote Call Control is the only one that does not work.)
This is from the uccapi log. This is just from the user logging in, not actually making a call. Below are the items that I think are important, however, I don’t know how to interpret it to determine if the problem is on the Lync side or
the Avaya side. Here’s a summary:
SIP/2.0 100 Trying
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="E05700E2", snum="9", rspauth="f308eae87c0bbe64a1ab213574776cbdf9823ab6", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]>
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 200 OK
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="15C0F9A2", snum="13", rspauth="4fd891e39a33e902fb1cec5d980e5bf0ccb172a0", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 CANCEL
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 487 Request terminated
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="F46EC133", snum="14", rspauth="1d92718caa4f61d967faa46a5c256aafa8b4e740", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
ms-diagnostics: 5002;reason="Request was cancelled";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent";source="lync03.
domain.com"
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0

Hi Suelizy,
To better understand the issue, I would like to collect the following information for troubleshooting:
1. Do you mean the Lync 2010 user can connect to the Phone System?
2. What’s next hop pool of the application?
In a mixed environment, you must set the next hop pool to be the Lync Server 2013 pool.
Best regards,
Eric

How do I unlock my iPhone with my IMEI code on iTunes. And how do I change the iCloud account connecting to the phone?

My sister got the 5S, so she has given me her old 4S. She got the IMEI code from her network to allow me to unlock it. When I plug the phone into my computer, how do I use the IMEI code to unlock it on iTunes. The text my sis got from O2 says, "Apple have confirmed the iPhone IMEI 01.....etc. is set to unlock. To complete, connect the device to iTunes with a SIM never used in the iPhone". But I'm not sure what to do, I already connecting the iPhone with my SIM to iTunes... What next? Also how do I change the iCloud account connected to the phone (hers) to my own?
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Please see your duplicate post below.
https://discussions.apple.com/message/24231623#24231623

HT1178 I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN o

I have BT Infinity at home with the BT modem connected to the phone line and then to a BThub which delivers the wif signal. I have purchased an airport extreme to improve wi fi strength if how do I connect up to hub it states connect modem to WAN on back of Airport Extreme.
Instructions do not mention connection to BT Hub and the BT modem has only one output which you dicsonnect from Hub and connect to airport extreme leaving. Once you do this Hub has no signal.
How do I rectify
Paul

you can also set up the Airport extreme to extend the wireless by hitting the wireless tab in the airport menu then click the drop down menu to select extend
Apple's "extend" function is a proprietary setting that was designed to only work with other Apple routers.
It would be extremely unlikely that this setting would work with a BT product, or any other manufacturer's product for that matter.
But, I haven't tested this with a BT product...and I suppose anything is possible.
Still, I would be extremely surprised if this worked.
The AirPort Extreme might "join" the BT network if you try this......but the AirPort does not provide any additional wireless signal coverage when it "joins" a wireless network. In fact, it really does nothing when it "joins" a network except enable the USB port.

I just got an apple at&t iphone 4 and I have it unlocked. But I want to connect it to t-mobile, so I trimmed my sim card and once the phone was unlocked I inserted the sim and it says no sim, activation error. What can I do to fix this? What is wrong?

I just got an apple at&t iphone 4 and I have it unlocked. But I want to connect it to t-mobile, so I trimmed my sim card and once the phone was unlocked I inserted the sim and it says no sim, activation error. What can I do to fix this? What is wrong?

JayleneC wrote:
Wait.. Everything on iTunes worked, but when I insert my sim it brings me to the start were I have to choose my language, etc... Then it says activation error.. Are you sure it's the sim card?
As you addressed me that is exactly what I said
Dodgy trimming ?? get a new micro sim from T-Mobile

I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen

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* http://www.nexusmods.com/skyrim/mods/modmanager/
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I had the same issue. I tried everything unchecking / rechecking, formatting Iphone and restoring from backup etc etc.
In the end it was a simple issue which might of might not help you.
A number of months ago I relocated by Itunes folder to a NAS drive. It appears when I did the last I tunes update Itunes set the destination path of the Itunes media to the default location, the result was Itunes couldn't install music,apps, video until I set the correct destination path.
The bit that confused me was it was transferring some media. This was of course the media I had downloaded since the last Itunes update which had gone to the default location.
I hope that makes sense and is off some help.

PC Suite/Ovi Suite: Connection to the phone was lo...

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