Pc suite/ovi suite loses software connectivity via...

Hi there,
Software in use:
PC Connectivity Solution:
Version 10.50.2.0
Nokia Connectivity Cable Driver:
Version 7.1.36.0
Operating system:
Microsoft Windows 7 64-bit Edition
Language: English
In both lastest Nokia Pc Suite or Ovi Suite, very often , most frequently when using the messages area, the connectivity it's lost with the phone at the software level (E51).
The telephone still looks connected via USB, but I'm not able for example to refresh/resync messages, or send messages.
However phone still present in device manager, and the usb symbol on the phone screen it is still present without disconnection.
I've tried uninstalling of pc suite, using also the pc suite cleaner, upgrading to the latest firmware for the phone, but no luck.
The issue arrised after upgrading to a version of pc suite, latest at that time, maybe two - four weeks ago or so (7.1).
If you have any suggestions kindly please share.
Also if any of you have a link to an older version for pc suite 7.0 I'm thinking to try a downgrade.
Many thanks,
Eugene.

Downgraded to 7.1.50.2 , issue still persists.
Problem started not after software upgrade as I wrongly assumed, but after switching from 32 bit to 64 bit system.

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Hi guys
Have an 5800 running v50 software and recently tried to check for an update to 51. Phone is not locked to any network or anything - in fact recently flashed by service centre due to locking up.
Anyway always used PC Suite for updates but now says use Ovi Suite.
However since then although I can sync etc in Ovi Suite I get the Support Software Installation Failed message on the PC.
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Please try either to update the Nokia Software Updater to the latest version from Nokia.com or uninstall the Nokia Ovi Suite and PC Connectivity Solution from Windows Control Panel (Programs and Features) and then reinstall Nokia Ovi Suite 2.2.1.23.
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Downloaded and installed Ovi Suite. It won't connect to server through the computer's wifi connection. All other internet-related programs are connecting and working just fine. I have gone into my firewall and made sure that Ovi Suite is allowed to connect.
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System Details:
Nokia Ovi Suite 2.2.1.23
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 10.33.1.0
Connectivity Cable Driver 7.1.31.0
Nokia Ovi Suite Software Updater 2010.27.0.60741
Maps Service API 4.0.15.0
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Ovi Desktop Sync Engine 1.3.0.32
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: English
Detected internet browsers:
- Microsoft Internet Explorer 6.0.2900.5512
- Mozilla Firefox 3.6.9 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 5512)
Detected USB drivers:
- Default Hub Driver for USB 5.1.2600.5512
- USB Modem Driver 5.1.2600.5512
- EHCI eUSB Miniport Driver 5.1.2600.5512
Thanks!

r u raising this as ur issue / suggestion
Correct me if i misunderstood ur post...
Bcoz, AFAIK users can't connect internet via OVI Suite using wifi connection as of now.
If my post helped you, click on Kudos button and if my solution provided is opt 2 u, accpt my solution

Nokia Ovi Suite has lost connection with your devi...

5 months has passed and many hours on the phone to Nokia. The phone has been completely reset /reboot by Nokia time and time again and still the phone gets this message when trying to update software..."Nokia Ovi Suite has lost connection with your device"....We were optimistic that the software upgrade would solve the other problems we are having with all the Nokia phones at work. They are all E52's

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Actually I had connection lost all the time with all previous versions of Ovi Suite too... it has never been reliable.
Using original Nokia USB cable, connected securely. Tried different PCs, different USB ports, same issue.
Just now I'm trying software update and it looses connection during the backup process all the time... very disappointing. Screenshot attached if anybody is interested.
Attachments:
nokia_conn_lost.jpg ‏40 KB

E5: Ovi Suite has lost connection with your device...

I am trying to update the software on my E5 using OVI suite but I keep getting an error during the install phase (after backup). The following error and instructions are displayed in the OVI suite window but makes no difference when I follow these instructions (just end up back with the same error).
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4. Click 'Ok' below to continue updating."
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Any ideas?

Yep having the same issue. Just got a replacement handset due to the random restarting issue, soon after setting up the new handset I get a message on phone saying software update is available. Both OVI suite and Nokia software updater say version 43.115 is available (about 200mb in size), I currently have the same version as you 42.007. It claims to do a lot of improvements to the handset. The update downloads fine but when it comes to installing I keep getting the same issue. Phone simply will not restart automatically and the update restarts then fails at the same point over and over. Had the same problem with my previous handset.
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I can't Sign Into Ovi in Ovi Suite, probably because I can't define the proxy settings anywhere.

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This is my informations from Help->About Nokia Ovi Suite->System Information..:
Nokia Ovi Suite 2.2.0.241
PC Connectivity Solution 10.24.0.0
Connectivity Cable Driver 7.1.29.0
Nokia Ovi Suite Software Updater 2010.18.0.60492
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Lingua: Italiano
Browser Internet rilevati:
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- Mozilla Firefox 3.6.3 (Browser predefinito)
Stack Bluetooth rilevati:
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For some very odd reason the only way I can connect to OVI Suite is by Bluetooth.
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Solved!
Go to Solution.

Success!!
Nokia Care came through for me!
Pretty complex procedure though.
Try this:
1. Disconnect your phone from your computer.
2. Go to Add/Remove programs in the Control Panel.
3. Remove Nokia Connectivity Cable Driver
Remove Nokia Ovi Suite
Remove PC Connectivity Solution
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http://www.nokia.dk/produktsupport/download-software/pc-suite/how-to/nokia-pc-suite-cleaner
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http://www.nokia.dk/produktsupport/download-software/nokia-ovi-suite/compatibility-and-download
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13. Start OVI Suite after Windows reports that the installation was succesful.
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Connect Oracle e-Businss suite 11i or r12 via internet

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T61 [7663-V5M] XP ENG SP3 AND CONNECTION VIA NOKIA PC SUITE WITH NOKIA 6230i

Hi everyone,
I've got T61 and Nokia 6230i. I'm not able to establish connection between T61 and Nokia 6230i via Nokia Pc Suite. When I try to connect those two devices via Nokia Ps Suite. I've got error message that connection can't be established. BT is in both devices enabled.
-> IBM T61 - XP PROF ENG SP3 BIOS NEWEST VERSION
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This is not a simlar problem as in post http://forums.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=24380; ! ! !
Message Edited by cubus1981 on 12-07-2008 12:04 PM
Message Edited by cubus1981 on 12-07-2008 12:05 PM
Message Edited by cubus1981 on 12-07-2008 12:14 PM
Message Edited by cubus1981 on 12-07-2008 12:15 PM
Tak rób, jakbyś miał wiecznie żyć, a żyj tak, jakbyś miał jutro umrzeć

Hey...sorry if you are expecting for an answer but I would like to inquire to you my problem, hoping that you have through this also or someone asked you of the same problem
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I really could not get more frustrated with Nokia than I am at the moment.
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Unfortunately your dad has bought you a counterfeit phone.
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