PC-to-Mac video calling issues

Why is it that PC users can see me but I can't see them when using Skype? Is there something I need to download? I have an iMac OS X 10.6.2. Please somebody help me!!!

I assume you have a webcam ? (Just checking!)
Run the Skype setup which includes a little window that shows the video working as a test. If you can be sen there you should be okay.
Also, ask the person you are calling if on their status window, if there is a small camera next to your name indicating you have a webcam available. If it isn't there, it suggest that your system is not making the webcam available.

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Lync 2013 Mobility Client - Video Call Issue (Everything Else works).

Hey Technet’ies,
I have been struggling for a couple of weeks now to resolve one of the final issues with a Migration/Upgrade Project on Lync Server 2013.
I have nearly every Lync Client Scenario working well except the Mobility Client (outside of the domain) which cannot successfully complete a Video
Call to a Windows Desktop Client (inside the domain) – the toast pops up, but when we click accept - it just times out after 15 seconds
K
The strange thing is every other Video Call scenario works;
Mobility Client (Outside Domain)
àWindows Desktop Client (Inside Domain)
= Unsuccessful
Mobility Client (Inside Domain)
à Windows Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Windows Desktop Client (Outside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (Inside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Outside Domain) = Successful
Mobility Client (Outside Domain)
à Mac Desktop Client (Inside Domain) = Successful
Mobility Client (All Scenarios)
à Mobility Client (All Scenarios) = Successful
Our setup is pretty standard;
All OS servers are Win Server 2012 R2
Lync 2013 Standard FE Server
Lync 2013 Edge Server
Reverse Proxy IIS AAR (Also Win Server 20012 R2)
Lync 2013 Desktop Clients, Lync 2011 Mac Clients, IOS and Android Mobility Clients – all latest versions.
External NAT (via Cisco Routers ACL’s)
Internal Windows Firewall Currently off on all Servers
All Certs / DNS Configured as per Technet Recommendation
I have reviewed / analysed a number of log/trace files – looking for some/any information on the problem;
Mobility Client (cmlogX.log)
Windows Desktop Client (*.etl) / Microsoft Message Analyzer
Lync 2013 Server (CSController)
With all my looking I could not make out an error except a timeout (15 seconds) on the Mobility Client log (which I currently can’t find).
Clearly we are missing something and I have gone up and down our implementation a number of times, the only semi-unknown is our old 2010 Pool / Central Management Server (which is currently pretty much redundant but the majority of users still on).
I would really appreciate any feedback anyone can provide or any insight anyone may have on this challenge.
Thanks in advance, Alex.
Alex

Hi Andrew,
Thanks for the quick contact!!
Sorry - typo in my post, I have now corrected it;
Mobility
Client (Outside Domain) àWindows
Desktop Client (Inside Domain) = Unsuccessful
So I completely missed that blog post of yours (out of the 100's I have read) and you are the first person to clearly say (in simple terms) to point the lyncweb.contso.com to the public IP address on my internal DNS, I have just made that change and see
if it will correct the issue - will wait for replication.
Also I am running IIS / AAR as Reverse Proxy (not ISA) and had the Internal DNS Host A of lyncweb.contso.com and lyncdiscover.contso.com point back to my Reverse Proxy Internal NIC (i.e. 10.1.1.32) as the External NIC is isolated on in the Perimeter Network,
is this correct?
So it now goes like this
*Inside Domain*
lyncdiscover.contson.com --> 10.1.1.32 (Reverse Proxy Internal Nic) --> 10.1.1.26 (Front End Server)
lyncweb.contson.com --> 201.183.0.1 (Reverse Proxy External Nic - Public IP) --> 10.1.2.16 (Reverse Proxy External Nic) --> 10.1.1.26 (Front End Server)
Does this make any sense, I know ISA and IIS/AAR are pretty much interchangeable.
Thanks again Andrew and look forward to any feedback,
Alex.
Alex

CUPC video call issue

                   Hi there,
                             i am facing the issue ,CUPC 8.5 video call is not working ..i have cucm 8.0. and CUP 8.0 ..any help will be higly appreciated..
Thanks
Shib

Hey Shib,
For CUPC Desk Phone Troubleshooting, assuming both end points are Personal Communicator Clients, follow the below steps:
1) CAST Issue
For both End Points, make sure that the CAST shows connected under CUPC -> Help -> Show Server Health -> Desk Phone Video Section
The phone must be connected to the computer on which Cisco Unified Personal Communicator is running by Ethernet cable.
2) Firmware Issue
If the end users are controlling 79xx, make sure that the firmware is 9.2(3) or higher. If you are running SCCP9-2-1S, then you will run in the Defect: CSCtq48538    Phone does not send CallStateMessage through CAST connection to PC and have to upgrade the firmware to 9.2(3)
3) Roles and Permissions
Besides the Standard CTI Enabled and Standard CCM End User, if the end users are controlling 99xx or 88xx, then make sure they also have these additional Roles and Permissions
Standard CTI Allow Control of Phones supporting Connected Xfer and conf
Standard CTI Allow Control of Phones supporting Rollover Mode
4) Video Enabled
This setting should be enabled by default, however, make sure that under the Device Configuration Page (CCM Admin -> Device -> Phone -> Affected User's Device
The PC Port and Video Capabilities fields must be enabled for the phone in Cisco Unified Communications Manager.
Now if after verifying all of the above configuration the video call fails then I suggest testing CUPC Soft Phone Video by changing to Soft Phone Mode on both the End Points (You can only change to soft phone mode, if you have the Client Services Framework Device deployed for the end users). If that fails as well, I suggest to engage Cisco Tac for further troubleshooting as we would then need to collect the following:
Clean Detailed PRT from CUPC on both End Points
Detailed CCM and CTI Traces from Call Manager
Calling and Called Party Info
Best Regards,
Jas

Mac video call problems

I installed Skype on my mac and installed it on my android phones, but cannot add both the phone to a group video, when I do I just get the skype people logo, I can do them one at a time
Attached a picture
Attachments:
Skype.jpg ‏54 KB

Mobile devices like ones based off Android can't participate in group video calls with video enabled.
https://support.skype.com/en/faq/FA12286#5

Lenova K3 Note 3G video call issues

I had Purchased Lenova K3 Note on 22.07.2015 Video Call Option Not found in Calls log Unable to make video calls by 3G Idea Cellular network or Skype & other app downloaded.unable access Mobile banking to login please resolve issues at earliest.

Are you having problems connecting to all wifi's or just this one? If just this one, you could try updating the router fimware.
Your Lumia supports video calling using Skype.

Mac 10.6.8's video calls not working! Please help!

Reposting the text below because there was no reply to the last message. Ack! Please help. Skype, is there a solution yet? Or even just an explanation and a time frame so we know when we can expect video calls to work again? Thanks! ---------------I have a Mac laptop, version 10.6.8. I have the most updated version of Skype available for my computer, Skype version 6.15. For the past few months, I've been unable to use video chat or file sharing. I can receive some files, but cannot send files. Other people can video chat with me and I can see them, but they can't see me. My built-in camera works just fine for other purposes, so I know it's not an issue with my camera. I've also noticed that a lot of Mac users seem to be having trouble with Skype lately. I've checked my audio/video preferences for Skype and my computer's camera preferences, and everything is as it should be. Does anyone know how to fix this?
Thanks in advance for any help!

See: How to perform a "clean install" of Flash Player in Mac OS X
In addition to these steps, I recommend, BEFORE emptying the trash:
Go to: [User]/Library/Preferences (hold the "Option" key when clicking "Go" from the Finder menu to reveal the hidden Library folder)
Trash the ENTIRE Macromedia folder from there
Aside from that additional step, follow the rest of the instructions to the letter and you should be back up and running.

Need help to run video calling in iBook G3 with Mac OS 10.4.11

hello there, I have an iBook G3 PowerPC processor based with Mac OS X 10.4.11 (600 MHz, 384 MB SDRAM), i am using skype version 2.6 - 2.8 on it. As a voice calling it is working perfect without any issue but when i tried to do video calling i can only hear voice & in place of video it only shows Black Screen (for both parties). Can anyone please suggest what to do. Its very urgent.
Thanks in advance.
Anu

iMacG3Girl wrote:
Most logitech webcams only work with windows and need the software to run.
They need the software to run, all right, but many do work with Macs.
http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/20730/~/logitech-web cam-software-v2.x-for-mac-release-notes
But whether it will work with an older PowerPC-based Mac depends on which model the webcam is. Newer ones require a newer Mac.
Unless you have a newer Mac mini, you're not likely to need a webcam because newer Macs (MacBooks and iMacs) have built-in webcams.

Video display issues with Mac Pro and GeForce 7300?

I'm just wondering whether anyone else has experienced any video strangeness with their Mac Pros with GeForce 7300 cards? Basically, twice now I've had the mouse cursor stop responding and the entire screen turn black, then a second later everything's back to normal (with the cursor moving and the display back). I seem to recall a similar issue on my Windows PC with a Quadro FX 1100 card, so I'm hoping it's just a video driver issue.
Bryan

I am not sure if its the monitor, the MP, or the video card, but, I have had my computer completely replaced after reporting to my local Apple Store about my G5 fans over heating and my monitor either not being able to wake or refusing to sleep. I called AppleCare and did all the normal trouble shooting but they said take it in to store. But now that I have a brand new MP 3.0 I am getting the same issue but no fan noise. I have a 23Cinima HD (the strore said it was fine when they had both my computer and monitor in) but last night after hours of inactivity the monitor had the screen saver on but didn't got to sleep. I then put in to sleep but when I got up this morning I couldn't wake it up. When I got my new computer (3 days ago) I didn't migraite any of my old stuff. I have been slowly reinstalling all my software and updated anything before I install anything else as an added attempt to not have any bad files. I have 2 gig of ram and 500 hd with the 7300 card. I am at a lost I checked and rechecked all my setting. The only other thing I have connected is my airport extreme base.
Any idea's anyone?
Ops one last issue, I have blown my apartment circut breaker three time while attempting to start the new PM and once it did it when I was trying to wake it just by tapping the space bar. Is it the computer being more power hunger?
Mac OS X (10.4.8)

Facebook video calling freezing issue!

When I start a video call on facebook with Google chrome or Safari I experince this issue:
After starting a video call and the other person accepts the call and it starts to load, then once the person is conneted I see a small screen with my webcam's view at the top right corner of my browser but the issue is the big screen also has a frozen view of my webcam (a photo of me when I first got connected to the call) and the other person can see/hear mebut I'm only able to hear him/her without being able to see them!!!
These are my details:
Macbook Pro - 13-inch, Late 2011
Software: Mac OS X Lion 10.7.5 (11G63)
The diffrent browsers I have tried using are:
1-Google Chrome Version 29.0.1547.76
2- Safari Version 6.0.5 (7536.30.1)
*Ps I have no issue using Skype
please if anyone knows how to solve this reply to the post.
Best Regards,
Khaled

It sounds like it might be a software issue. Check for latest versions of third-party software like chrome, facebook extensions, etc., and either update or uninstall them to test whether the problem remains.
It might also be a problem with network speed or signal quaity. Both ends of a video connection must meet minimum system requirements, so both of you should test with other callers to find which end(s) of the connection has the cause of the problem.
Also click this -> Troubleshooting FaceTime link for other ideas.
Message was edited by: EZ Jim
Mac OSX 10.8.5

How can i get back the video calling on my facebook after i downloaded the os x mavericks on my mac?

i downloaded the new system os x mavericks but why i lost the video calling on my facebook???i need someone to answer this question...i thought this application will be for good..

You can't. iSync has been discontinued since Mac OS 10.7 Lion. iSync has no connection with iCloud anyway.

Lync 2011 Mac Book air Video calling

I cannot seem to get the Lync video calling to work on the Mac Book air, I have tried a few different copmputers but the video button in the client is always greyed out - am I missing something or trying to do something that just doesnt work ?
I tried MAC > PC, MAC > MAC - none of which work, PC > PC is fine.
Thanks :)

Hi,
If you use the USB vedio device, please restart the Lync client after you plus the USB device in the PC.
Please refer the following article about devices certified for Mac: http://blogs.technet.com/b/uc/archive/2011/09/02/what-devices-have-been-certified-for-mac.aspx
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Has anybody found a fix to Facebook video calling in Mavericks, or am I being a moron over the whole issue?

I'm having, and have for a while now, since installing Mavericks had a issue with using video calling for Mavericks. Even though the video icon for video calling is availible in safari, Firefox etc the java app will not download and install. I know there were issues with this initially but have they been resolved? It is doing my proverbial head in, I've searched forums looked at my library playlists etc etc etc, but a fix has evaded me. please please please please somebody give asome sort of affirmitive answer one way or another as to: 1. can it be fixed or 2. will it be fixed!!!!!!!!!

Hi Jerry,
thanks ....
I've just sussed an action .... after I wrote out my own question, I started thinking about it in a different way, the 300 dpi secondary issue was just a niggle after all .... I was coming back to close this question as solved .... I went back to the initial re-size / action logic
Thanks for you help, your answer was spot on, the erroneous results that I was getting earlier were just frustrating ....
action screen-shot attached .... the 2nd step independently from the 1st seemed to answer both height and resolution requirements ....
Gary

I have a Mac os x 10.58. Please could someone illustrate exactly what settings I should have on my computer to make video calls with Skype?

I have a mac OS X 10.58 Please could someone illustrate exactly what settings I should have on my computer to make video calls with Skype? Thanks.

Then all you need is an external compatible webcam with your Mac Mini. Skype is currently compatible with your Mac and operating system
http://www.skype.com/intl/en-us/get-skype/on-your-computer/macosx/

Problem video calling mac

Hi!
I have a problem, I have a macbook air with the version 10.7.5 with the Version 6.15 of Skype and since a few day it's impossible for me to make video calls. I think it's since I've donloaded skype for mobile, I can only make video calls with my friends who have skype mobile when I'm on my computer.
Please help I've tried everything, my camera works fine, I've tried donload the newest version of skype but it isn't compatible with my computer...
Please please help I'm away from my family and I would like to see them.

For all new downloads of Skype for Mac going forward the minimum supported OS X version is Mavericks. Skype might run on older OS versions, but it won't be tested and they won't guarantee it works. Skype is aligning to the support strategy of Apple here given that Mavericks is a free update for quite some time now.
As a result of recent improvements to the way Skype video works mixed older version of Skype might not work in video mode.
If you are experiencing video calling difficulties it might be because you or your friend are using an older version of Skype for Mac. Make sure you’re both using the latest version of Skype on your device.
http://blogs.skype.com/2014/06/20/making-way-for-the-next-generation-of-skype-on-desktop/

3G video call and wifi open network issues

I have bought Lumia 920 few days back. I'm facing some issue with WiFi.when I'm connecting with WiFi open network, connection getting connected but web page is not opening, but in my previous Samsung mobile is getting connected and working ok. I don't know why Lumia 920 only making trouble and also one more thing there no 3G or 4G video calling option in the mobile. So could you please help me regarding this issues.

Are you having problems connecting to all wifi's or just this one? If just this one, you could try updating the router fimware.
Your Lumia supports video calling using Skype.

PC-to-Mac video calling issues

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