PC will not connect to wireless network

I have desktop P6620p with Windows 7. Until yesterday I was using mobile hotspot to connect to Internet via wireless connection. Yesterday evening I started having problems, I couldn't connect, the computer could not even find the wireless network there was nothing wrong with the mobile hot spot because the internet connection on my laptop woked just fine). Later, the computer completely crashed and our only option was to go back to "factory settings" (fun). Now, we have tried to start over but we still have the same problem with the wireless network, it won't connect because it won't even find the network.I tried to troubleshoot but it didn't help.  I am not computer specialist, we are out of warranty and we had that computer only little over 2 yrs. Anyone can help? Thanks.

Hi ivanka4233,
I see that you are having problems connecting to your wireless hotspot, is that correct?
I have a few troubleshooting steps that you can try. Here is a link to those steps.
They will differ somewhat because you are using a hotspot and not a router.
Microsoft also has some helpful tips on connecting, here is that link.
If following those steps do not help then I would like for you to try the following:
Click Start, type command prompt in the Search Programs and files box, right-click Command Prompt and then click Run as administrator.
Type the following command:  netsh winsock reset
Let me know if this helps.
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