PCs not seeing Mercury Playback Engine GPU Acceleration (CUDA)

We have 6 new HP HP Z840 running Nvidia K5200 but neither Prem Pro or AE 2014.2 are seeing the cards for cuda playback. We have installed the latest Nvidia drivers from HP support site. Any help would be appreciated. I tried editing the supported ray trace text file but the card was still not seen

What Nvidia driver version is installed?
Actually just ran into this with a client and a 670GTX card. For some reason the latest update in Premiere is not recognizing the Nvidia driver version/ GPU as acceleration enabled without the Cudatextfiles in the Premiere and AME folders. I had to copy them after updating to the latest Nvidia driver from the Creative Cloud version folder into the Creative Cloud 2014 folders for Premiere and AME. Something did not get compiled from the previous update right when they released this update since Adobe removed the cudatextfiles themselves a few updates ago. The Quadro K5200 wont be on the text files copied from CC so you will have to add them to those. Adobe needs to look at this last update.
Eric
ADK

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Premiere CC 2014: Message on loading project from older version: This project was last used with Mercury Playback Engine GPU acceleration (CUDA)...

After installing Adobe CC 2014 I have each time a message when loading an old Adobe pro project. Message:This project was last used with Mercury Playback Engine GPU acceleration (CUDA), which is either not available or not certified on this system. Mercury Playback software will be used. I have very recent HP Zbook 15 with a NVIDIA Quadro K2100M. At webinar today it was explained how to solve this, but sound was not understandable at my machine at that moment. Help? What need I to do.

Problem is solved since yesterday via Adobe helpdesk. It appeared that the newest driver for the NVIDIA were note present. So after downloading the new drivers it work. But I think Adobe should mention those issues when they launch new versions of Adobe CC like in June.

How can I open a project that has been created with Mercury Playback Engine GPU Acceleration software, on my trial version of Premier Pro CC?

Hi,
I'm working with a colleague who is using Mercury Playback Engine GPU Acceleration software on his PC version of Premier Pro CC. I am using a mac and have a trial version of Premier Pro CC. When I try to open a project file that he has sent me I get an error message-
"Missing renderer: This project was last used with Mercury Playback Engine GPU Acceleration (CUDA), which is either not available or not certified on this system. Mercury Playback Engine Software Only will be used."
When I click OK and locate the files I get a message saying "File format not supported".
Can anyone tell me what to do so that we can share project files?
Many thanks,
Jessie

Shouldn't really be the MPE at fault here ... what is the codec of the footage/sequence/project?
Second, can you create a new project in PrPro, then in the media browser, import that sequence from the other project?

Mercury Playback Engine GPU Acceleration

I was an happy customer of Adobe CC till few days ago.
It were a few weeks I did not update the software in CC due to a problem with connection.
Needed to use Premiere Pro CC. It always crushes my MacBook Pro retina 2012 (16 giga ram) during export of the video. The monitor became black and there was no way to restart.
The Macbook worked smoothly with all the other softwares. Deleted CC and reinstalled everything, which was quit painful. However, at the end of the day, Premiere Pro CC works but I cannot use Mercury Playback Engine GPU Acceleration (open CL) which I used all the times before with huge advantage (exporting a 1 minute video in good quality needed 2 minutes with GPU accelerator, 20 minutes without).
When I open old projects of Premiere Pro cc I read this message "this project was last used with Mercury Playback Engine GPU acceleration (OPEN CL), which is either not available or not certified on this system. Mercury Playback Engine software only will be used". There is no way to change the rendered from Project setting - Mercury Playback Engine software is the only option.
My question: is it a problem with Adobe Premiere Pro CC or with my graphic? How to fix if is due to the software.
thanks

giacomonovara wrote:
--- GPU Computation Info ---
Did not find any devices that support GPU computation.
Any idea of the meaning?
It means your nVidia GPU isn't active. Either it's toast, or OS X has turned it off for some reason. My laptop is nearly identical to yours, and this is what my output is:
# /Applications/Adobe\ Premiere\ Pro\ CC/Adobe\ Premiere\ Pro\ CC.app/Contents/GPUSniffer.app/Contents/MacOS/GPUSniffer
--- OpenGL Info ---
Vendor: Intel Inc.
Renderer: Intel HD Graphics 4000 OpenGL Engine
OpenGL Version: 2.1 INTEL-8.26.34
GLSL Version: 1.20
Monitors: 1
Monitor 0 properties -
   Size: (0, 0, 2880, 1800)
   Max texture size: 16384
   Supports non-power of two: 1
   Shaders 444: 1
   Shaders 422: 1
   Shaders 420: 1
--- GPU Computation Info ---
Found 1 devices supporting GPU computation.
OpenCL Device 0 -
   Name: GeForce GT 650M
   Vendor: NVIDIA (Apple platform)
   Capability: 1.2
   Driver: 1.2
   Total Video Memory: 1024MB
See the difference? The nVidia GPU is listed.

Cannot enable Mercury Playback Engine GPU Acceleration

Cannot enable Mercury Playback Engine GPU Acceleration.
Just bought a Asus GeForce GTX 560 Ti just so that I can use the graphics acceleration on Adobe Premiere Pro CS5.
Followed every step in most tutorials such as this great one http://vimeo.com/13440307 and yet the Mercury Playback Engine GPU Acceleration option is still faded out.
http://www.urbanistgame.com/wp-content/uploads/2012/06/Cuda-supported.gifAdded the last two lines as wasn't sure if it required "Ti" it only came up as "supported" in the cmd after the "Ti" so I'm guess that's what it required.
You can see in bold I've set the Multi-display/mixed-GPU acceleration option to "Compatibility performance mode"
   Splash screen confirms Version as 5.0.3 (update to enable Mercury Playback Engine GPU Acceleration).
After all that the "Video Rendering and Playback" option is still faded out.
Any ideas? System Information
List of installed Nvidia programs
Hope someone can help.

PROBLEM SOLVED.
I reinstalled CS5 on the bookdisk and it worked fine. Spent 9 hours trying everything else its really was the only thing left and the last thing I wanted to do.
Results:
Rendering a 32min clip with Gaussian Blur effect
Before CUDA it took 4 hours and hence my move to purchase a CUDA card.
After CUDA 23mins! using Encoder
Question:
I noticed that the GPU is not stressing that much still. Only running at 30% activity???

How do I know if I have Mercury Playback Engine GPU Acceleration (OpenCL)?

To anyone who can help,
BACKGROUND
I am new to Premiere Pro and just started my first project on CC 2014. A tutorial recommended I select 'Mercury Playback Engine GPU Acceleration (OpenCL)' over 'Mercury Playback Engine Software Only' in the VIDEO AND RENDERING section of the PROJECT SETTINGS window. Since the former option isn't grayed out, I'm assuming I have both to choose from, however, when I select 'Mercury Playback Engine GPU Acceleration (OpenCL), only the audio will play back in my source window; the video no longer plays back.
HARDWARE
I am on an (early 2008) Mac Pro desktop with two 2.8 GHz Quad-Core Intel Xeon processors, and two ATI Radeon HD 5770 graphics cards.
I am running OS X 10.9.5.
QUESTIONS
1. Is there a way to figure out if I actually have this 'Mercury Playback Engine GPU Acceleration (OpenCL)' thing?
2. Is opting for 'Mercury Playback Engine GPU Acceleration (OpenCL)' over 'Mercury Playback Engine Software Only' (the default) really even going to make a noticeable difference in how my 1080p 24 fps movie is rendered?
Thanks in advance to any advice offered!
Shaun

I am not realy a mac person but Premiere can only use one graphics card. Can you disable one of the cards.
Might want to read this on how MPE works:
CUDA, Mercury Playback Engine, and Adobe Premiere Pro « Premiere Pro work area

Adobe Premiere Pro CC crush - no Mercury Playback Engine GPU acceleration (OPEN CL)

I was an happy customer of Adobe CC till few days ago.
It were a few weeks I did not update the software in CC due to a problem with connection.
Needed to use Premiere Pro CC. It always crushes my MacBook Pro retina 2012 (16 giga ram) during export of the video. The monitor became black and there was no way to restart.
The Macbook worked smoothly with all the other softwares. Deleted CC and reinstalled everything, which was quit painful. However, at the end of the day, Premiere Pro CC works but I cannot use Mercury Playback Engine GPU Acceleration (open CL) which I used all the times before with huge advantage (exporting a 1 minute video in good quality needed 2 minutes with GPU accelerator, 20 minutes without).
When I open old project of Premiere Pro cc I read this message "this project was last used with Mercury Playback Engine GPU acceleration (OPEN CL), which is either not available or not certified on this system. Mercury Playback Engine software only will be used". There is no way to change the rendered from Project setting - Mercury Playback Engine software is the only option.
My question: is it a problem with Adobe Premiere Pro CC or with my graphic?

Ask in the Premiere forum.
Mylenium

When will newer EVGA video cards be approved for Mercury Playback Engine GPU Acceleration?

I built my system for video editing, Windows 7 Ultimate, i7 920Mhz, 24Gb RAM, ASUS Rampage III Extreme motherboard and EVGA GeForce GTX 570 video card. I decided to upgrade my video card to EVGA 660Ti with many more CUDA processors and 3GB memory, but when I rendered some video I got this message "The project was last used with Mercury Playback Engine GPU Acceleration, which is not available on this system. Mercury Playback Engine Software only will be used." and it seemed the rendering was slower. Even though the EVGA newer Video cards have more memory and processor power and more CUDA cores and score better on Windows Experience Intex, Adobe does not approve them and say they use Merecury Playback Engine GPU Acceleration. Why? The Quadro cards are much more expensive have less memory, fewer CUDA cores but are rated higher by Adobe for Premiere and rendering, why is that? What gives? Why are the EVGA cards that seem more powerful and less expensive rated lower than the Quadro cards? Will this ever change?

LOL!
Hunt

What do I do?: Mercury Playback Engine GPU Acceleration missing

After using Premiere Pro for about 2 months, this morning I get the message "Mercury Playback Engine GPU Acceleration Missing"
Not sure what to do?

Can you please provide more info. You can use this post for guidance FAQ: What information should I provide when asking a question on this forum?
First question is
- Have you tried re-installing the CUDA driver?
Thanks,
Peter Garaway
Adobe
Premiere Pro

Nvidia Geforce 670 and the Mercury Playback Engine GPU Acceleration for Adobe Premiere Pro

Will Adobe test and certify the Nvidia Geforce GTX 670 for use with the mercury playback engine GPU acceleration feature of Adobe Premiere Pro CS5 in the near future? Any advice would be much appreciated, thanks in advance for any help.

Adobe only certifies after extensive testing... For many others, with at least 1Gig of video ram, use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file - and Mac http://www.vidmuze.com/how-to-enable-gpu-cuda-in-adobe-cs6-for-mac/

Missing Mercury Playback Engine GPU Acceleration after computer crash. How can I get it back

Hi, I'm missing Mercury Playback Engine GPU Acceleration after computer crash. How can I get it back? I had my husband update my graphic driver. How what do I do? When I check the project settings > general, it still has the field of Mercuy Playback software only grayed out.

restart your computer and retry.
if that fails and you have a mac and premier, How to Enable Premiere Mercury Playback GPU Acceleration CUDA on iMac

Any recommendations for a new Graphics card for Prem Pro 2014 (Windows) that offers Mercury Playback Engine GPU acceleration?

Hi.
I am led to believe I could benefit from GPU acceleration when editing as my PC is a little under spec. I do have a card but when I switch to GPU acceleration it does work but every time I stop moving / playing / scrubbing on the timeline the preview screen goes black.
I am not sure which might be the best card to obtain for my reqs. I dont think I put the biggest of demands on the software but it does still struggle. Most of my editing is 3 - 10 min long interviews. 2 camera multi-cam editing. I invariably have need to edit RGB curves, three way colour corrector, transitions and sometimes Neat noise reduction. Any of those leaves my PC struggling. All the usual titles, music & voice-overs etc but nothing too heavy going like making films or inserting lots of video lines.
I also do an occasional bit of work in After effects too.
PC spec is:
Intel Xeon CPU 1.86GHz (2 processors)
12GB RAM which I am going to upgrade to 16GB
64 bit op system
Windows 7
Radeon HD 5450 graphics card.
Any guidance would be much appreciated

Thanks for insight. I am not technical but I suspect your right about the base technology of my PC. The processors and RAM (even if I upgrade) are probably too limited. I was not so sure about the relationship between the main processor and the graphic card. I rather hoped that the card would get round the limitations of the CPU's.
I maybe need to invest some time looking in to improving the spec of my PC. Any thoughts on a suitable spec from anyone would be helpful bearing in mind my relatively narrow editing needs.
Even so I will look at the GTX 660 and see what it might offer. The only reason I thought the 5450 might offer GPU acceleration was because the option was available to select in the preferences in PremPro. Figured it wouldn't be an option otherwise. Certainly doesnt seem to work correctly or offer any advantage so gone back to software only.
This is not going to be a quick or inexpensive resolution by the looks of it :-)
Thanks again for input.

Cannot select "Mercury Playback Engine GPU Acceleration (OpenCL)" as my Renderer

I have a AMD FirePro 4900 card in my HP Z420 desktop. I bought the card as a result of it being listed as one that supports GPU acceleration (as found on this list). I have updated the driver for the card to the most recent from AMDs site. When I try to create a new project, I am not able to select the OpenCL renderer from the dropdown. Any help with this would be greatly appreciated; this is a clean install (Adobe CC apps are the first thing to be installed on a clean Windows 7 install).

Has been resolved. When doing Windows Update it installed the driver version shown above (v 9.3.3.3000). Even though I had installed the driver through Catalyst Suite it still reverted to the Windows update driver. I did the removal tool (found here) to remove all traces of catalyst, and then reinstalled catalyst, which found the more updated driver (v 12.104.2.0). All seems to be working well and I can select to set my FirePro (open cl) to be the renderer in Premiere Pro! YAY! (see below for updated GPU-Z output, showing OpenCL firing on all cylinders)

Mercury Playback Engine GPU acceleration isnot available on this system

When using Adobe Premiere Pro CS5 with a new system I brought 5 days a ago I get the message MPE not available on this system.
OS Win 7 Pro 64bit
Inte i7 quadcore 2600k 3.4GHz 1155 CPU
Intel DH67BL mATX mobo
2x750GB Sata HD RAID 0
16GB DDR3 1333 MHz
Gigabtye Geforce GTX 570 OC 1280GB PCIe
750 watts PSU
According to the specs on Adobe website this system should work with Adobe Premiere Pro CS5 MPE.
Is there something I'm missing?
Have anyone else had this problem before?
I'm thinking maybe the card is defective.

The GTX 570 is not on the list of cards that Premiere Pro CS5 will use for CUDA processing.
That card is on the list of cards that Premiere Pro CS5.5 will use for CUDA processing.
See this page for a list of cards added for CS5.5.

Mercury Playback Engine GPU not available

I've been reading through forum postings and have not found a solution, so I apologize if there is a solution posted elsewhere.
I have a 27" iMac (late 2012) with NVIDIA GeForce GTX 680MX graphics card running Mac OS 10.8.5.
I'm using Adobe Premiere Pro CS6.0.3, and when I updated my OS to 10.9 Maverick, I began to experience several problems, including:
The dreaded spinning beachball and "Premiere not responding."
"This project was last used with Mercury Playback Engine GPU Acceleration (CUDA) which is not available on your system. Mercury Playback Engine Software Only will be used.
Video files - I think they were all .MOV - became "squished" to the top of the Program Monitor (movie only took up about 1/3 of program monitor window).
After a long chat with Adobe Support, he indicated that the update to 10.9 Maverick was the problem, so I:
Updated to Premiere 6.0.5, but that did not fix any of the issues.
Logged in as "Root," which worked for a while but I also received 3 "Premiere encountered problem and must shut down."
Deleted preferences, repaired permissions, basic troubleshooting practices, etc, but problems persisted.
No help.
Eventually I restored my computer from a Time Machine backup to a day prior to the OS 10.9 update, and this seemed to fix all the issues. So I was back to Mac 10.8.5 and Premiere 6.0.3.
But the .MOV-compressed-in-the-program-monitor problem began to surface again (see photo below).
So I updated to Premiere to 6.0.5 (but not my OS - it's still 10.8.5), and the "Mercury Playback Engine" error is back.
And the .MOV files are still compressed in the Program Monitor. I have a project that I completed in 6.0.3, but is now messed up in 6.0.5.
Help please. Is the only solution downgrading to Premiere 6.0.3, and if so, must I do a clean install of the program from the DVD?
Thanks,
RW Harris, Director of Training
Express Oil Change & Tire Engineers
Birmingham, AL

harris1966 wrote:
Thanks so much for your quick responses.
@Kevin, the strange thing is this: Express purchased this iMac and the Adobe Creative Suite back in January of this year, and the computer and software have worked flawlessly since that time.
It was only after upgrading, first to Mac OS 10.9 Mavericks (which I later downgraded back to 10.8.5), and then to Premiere 6.0.5, that I began experiencing problems.
Prior to these upgrades, I never received the "Missing Renderer" message, nor did I experience any lagging problems or problems relating to .MOVs in the Program Viewer.
Hi Randy,
I'm sorry. I really don't know the answer to your question, or how that happened. All I know is that the card is not supported for CS6. I guess we have a mystery on our hands.
harris1966 wrote:
Any insight on why I never experienced problems until upgrading software?
Sorry, it is behaving as if your text file was hacked prior to you receiving the computer. After you updated the OS, a new text file without your card was created. Your card would not be listed in that file because it is not supported.
harris1966 wrote:
Are you saying that PP doesn't support NVIDIA 680 MX cards "now that the software is at 6.05"? Or PP doesn't support that card at all, under any software version?
The card is supported for Premiere Pro CC, but not prior to that.
harris1966 wrote:
Again, thanks so much for your help.
You're welcome!
Thanks,
Kevin

PCs not seeing Mercury Playback Engine GPU Acceleration (CUDA)

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