Pdf 1.3 display incorrectly in Acrobat 9

I have a pdf 1.3 which was exported from CS4, When I render the file on our rip I get squares on a particular font which is embedded subset.
The weird thing that the pdf displays the way it intended to be " the font displays correctly" in Acro 9.
When the same file is opened in Acro 5 the screen result is exactly as reproduced on our print i.e Squares.
Finally received a call from an Adobe Tech,
The answer was: We do not support Acrobat 5 anymore.
The developers have changed so many things in Acrobat 9, and I cannot find any documentation to answer your questions.
In other words I HAVE NO IDEA!!!

My engineers are just starting to upgrade to Acrobat 9.0 standard.   We were forces to from out 6.0, which worked just fine.  So far only one person has noticed their screen going black and the toolbars disappearing.  He does not have any READER installed which shouldn't matter.  It appears from what I've read here there is no solution at this time.  It doesn't happen to him all the time but it's very frustrating when it does.  The only thing he can do is quit out of the window and start up another window.

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