PDF and Preview related problems

Hi:
A user in our office (MacBook Pro, v10.5.6) is having difficulty viewing and creating PDF files. To wit:
--Opening a PDF file results in a morass of symbols throughout.
--Opening a PDF file may show exclamation points substituted for tab characters.
Some other files appear to be just fine using Preview, and occasionally the latter of the two above will open and appear to be just fine and dandy. The files appear to be just fine on another Mac.
The two files appear correctly when viewed with Adobe Reader 9.0.
Also:
--Creating a PDF file may result in exclamation points substituted for tab characters.
I tried a full system software archive and install...no luck.
I tried deleting the Adobe Reader and Preview preferences files...no luck.
I dragged and dropped a copy of Preview (v4.1) from my computer to hers...no luck.
I created a Second User, and the previously mangled PDF files open and appear to be just fine. I can also create PDF files that are true to their source document (no exclamation points for tab characters). I did only limited testing of this; however I did use the files above and created a new PDF file using the original source document. No problems.
I don't believe this is a missing font problem.
So that makes me think there's something wrong in the user's home directory with Preview and the PDF creation process. Some preference file or something.
Before I go ahead and move my data over to a new home directory...
1. Has anyone seen this before?
2. Has anyone fixed this before?
3. How do I know which files to move to the new home directory and which (corrupted ones) to leave behind..if that indeed is the fix?
4. How do I know that the creation problem doesn't extend beyond this user, and that I wasn't just lucky when Second User's PDF-created file was fine?
TIA,
mm

You need to resolve the conflict/corruption in the original account. This can be a laborious process, but is guaranteed to resolve the problem. While logged into the newly created account (if it's an admin account; otherwise create a new one), backup the bad account's folder (to another volume, partition, or disk), delete the bad account, selecting the save data option (which is stored in /Users/Deleted Users/ as a disk image), recreate the bad account using the same username/password combo, log out and back into the recreated original account. Run Preview and, If the problem's solved (which it should be), open the saved data dmg file in /Users/Deleted Users/, open the /Library/Preferences/ folder from the saved data, open the current /Users/restored account/Library/Preferences/ folder, and slowly copy plist files from the saved data folder to the current one that don't exist in it, keeping track of what you're moving to the new account so you can remove them if you encounter problems in the next step. Log out and back in to ensure there's no conflict and things still work correctly. Good luck.

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