PDF attachments are blank.

I have been composing and sending emails with pdf attachments for years through my gmail account with no problems...in the last few days, my customers are all complaining that the pdf files are blank. All the pages send, but they have nothing on them. I have been double checking before hitting send, and everything is fine. I go to my sent items and the pdf's are indeed blank. It is quite frustrating.

Hi namtrag,
Please refer the doc: https://forums.adobe.com/docs/DOC-4621
Regards,
Rave

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PDF's are blank in Preview

I hope this is an appropriate place to post this question...
I have come across some PDF files that when opened in Preview are blank. The number of pages will be correct, but each page is blank. I can open these PDF's just fine using Adobe's Acrobat Reader, however I prefer to use Preview for its speed and simplicity. Does anyone have any idea why some PDF's are blank when opened using Preview? I want to note that one of the PDF's that I tried to open recently did not have anything special about (no forms, no extra JavaScript), it was just a plain old PDF. Any ideas?

A form has to be saved in Preview in order for it to be corrupted, not merely opened. What OS is used when opening a corrupted PDF in Reader/Acrobat doesn't matter.

PDF documents are blank but epub documents are not

Hello All;
I have an install of ACS 4. Installed on the following.
Linux version 2.6.28.1-xxxx-std-ipv4-32 ([email protected]) (gcc version 4.3.2 (Debian 4.3.2-1) ) #2 SMP Fri Jan 30 09:55:02 UTC 2009
I have a production license and I am able to fulfill books - both epub and PDF.
However, when I attempt to download/view the books in Adobe Digital Editions, the PDF files are blank. I should mention that the PDF files that are blank, are PDFs that I grabbed from public domain sites (archive.org). The epub documents that I grabbed from the same source, work find in Adobe Digital Editions.
I would also add that the sample books that are included with Adobe Content Server work just fine. So, I am to assume that there is something 'wrong' with the PDFs that I have.
Anyone see this before? Anyone know where I could look for answers?
Thanks much.
Glen

Digital Editions supports essentially the PDF/A profile (plus some extras see the FAQ at http://www.adobe.com/products/digitaleditions/faq/ for the full list). The most commonly noticed thing that is missing compared to the current PDF 1.7 spec is JPEG2000 support.
What happens when you view these files in Digital Editions before your package them?

Why are PDF attachments are showing up on the body of emails, instead of as actual attachments?

PDF attachments are showing up in the body of my emails rather than as attachments. I need to be able to open them in other programs, eg notability, mad can't do that if they're not real attachments. On my other devices they're showing up at regular attachments.

When a PDF that has only one page is attached to an email the Mail app will display the conte tents of the PDF in the body of the email. But the PDF is still an attachment. Tap on the PDF to open in iBooks or forward it to your computer to open it there. Again, the one page PDF will display the contents of the single page but the PDF is still an attachment and can be used like any other attachment.
When a PDF that has more than one page is attached to an email the Mail app only displays the icon for an attachment.

File Attachments are blank - PDF IO Exception

Hi Everyone,
I have a Web Dynpro Java Application form that when submitted generates an Adobe Interactive form along with any attachments and starts a guided procedure. Today I'm experiencing a random error (see below), if I preview the Adobe form before the workflow starts then the attachments seems fine (correct size) but once submitted the first approver will get a null pointer exception and the file attachments appear blank. I've used the same data over and over again but it only happens randomly. I can't replicate it in my DEV or TEST to be able to debug nor can I find the cause. Anyone know what this error is?
Processing exception during a "GetAttachments" operation.
Request start time: Tue Jul 27 10:54:35 CDT 2010
com.adobe.ProcessingException: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
Exception Stack Trace:
com.adobe.ProcessingException: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
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     at com.adobe.ads.request.ADSRequest.process(Unknown Source)
     at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)
     at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
     at com.adobe.AdobeDocumentServicesLocalLocalObjectImpl0_0.rpData(AdobeDocumentServicesLocalLocalObjectImpl0_0.java:120)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:331)
     at com.sap.engine.services.webservices.runtime.EJBImplementationContainer.invokeMethod(EJBImplementationContainer.java:126)
     at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:157)
     at com.sap.engine.services.webservices.runtime.RuntimeProcessor.process(RuntimeProcessor.java:79)
     at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:92)
     at SoapServlet.doPost(SoapServlet.java:51)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Caused by: com.adobe.ProcessingException: PDF IO exception occurred while retrieving attachments from PDF: C:\usr\sap\EPP\tmp\adobewa_EPP_14530150\DM7282322298662574320.dir\DM6780062554593568486.tmpjava.io.EOFException: Unexpected end of ZLIB input stream
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     at com.adobe.ads.operation.GetAttachments.execute(Unknown Source)
     at com.adobe.ads.operation.ADSOperation.doWork(Unknown Source)
     ... 30 more
Thanks,
Wael

Hi namtrag,
Please refer the doc: https://forums.adobe.com/docs/DOC-4621
Regards,
Rave

I have OSX Maverick on an iMac using Outlook e-mail. PDF attachments are included in the e-mail as the whole document rather than just the PDF icon. How can i have just the PDF icon as an attachment?

In Outlook my PDF attachments appear as whole documents and not just the PDF icon. How can I have attachments included as PDF icons and not the documents?

For your own viewing, you can of course control-click on the attachment and select "View as Icon".
For others' viewing, it depends upon their email reader. To ensure that attachments are not displayed expicitly you can put them all in a zip file (via control click and "Compress") then attaching them, or you can use third party stuff like Attachment Tamer.
charlie

PDF attachments are trying to open in Microsoft Publisher

Why are my PDF attachments trying to open in Microsoft Publisher. I click on the attachement, Publisher opens up with a File Conversion windown opening as well. It will not open. I have to save the file, then open Adobe Acrobat, then open the file. It just started doing this a few weeks ago. Anyone know what the problem is??

I'm not sure how the issue would have started, but it sounds like you need to change your file associations so that your computer knows what program to use to open a file with a .pdf extension. Assuming you have a Windows system, below are the directions for fixing this problem (copied from the Microsoft support website):
To change which program starts when you double-click a file, follow these steps:
Open Windows Explorer by right-clicking the Start button, and then click Explore.
Click a folder that contains a file of the type that you want Windows to open in a program that you select.
Right-click the file and, depending on the programs installed on your computer, complete one of the following steps:
Click Open With to choose the program that you want.
Point to Open With, and then click Choose Program to choose the program that you want.
The Open With dialog box is displayed. Use one of the following methods to select the program that you want to use for this file type:
In the Programs list, click the program that you want to use.
Click Browse, locate and then click the program that you want to use, and then click Open.
Click Look for the appropriate program on the Web to browse the Internet for the program that you want to use.
Click to select the Always use the selected program to open this kind of file check box if it is not selected.
Click OK.
Let me know if you need more help.

PDF converter and combine PDF pages are blank?

I signed in to Adobe and tried to use the PDF converter, but the page is blank. The combine PDF page is blank also. What happened? I can see the other tabs, but these two are blank. Need to know what is going on. Thanks.

Now it shows up after 30 minutes of trying.

My pdf attachments are not readable

Recently when I sent pdf attachments to people they are not readable. When I send the same pdf attachments through gmail they are. My smpt is on my server (not gmail). Any idea why this does not work?
Thanks

tried another SMTP server, just to test?

Some PDF attachments are corrupted when emailed using javamail

I have a java class that takes a file name, 'To' email, and 'From' email as parameters, and then emails the named file to the specified address as a Multipart email.
The problem that I am facing is that sometimes the PDF cannot be opened when it arrives because it is corrupt. I know that prior to sending, the PDF opens without issue, so the problem is in the code somewhere.
There are a couple of oddities here:
1) PDFs that get corrupted and PDFs that do not get corrupted are generated from the same source (Oracle Report), so I believe that rules out a problem with malformed emails?
2) If I compare the PDF before it gets sent to the PDF that arrives in my inbox using a hex editor (XVI32), the files are identical except that an extra character is getting added to the corrupt PDFs at the end of each line - hex '0A', which corresponds to ASCII linefeed. This indicates to me that maybe there is a problem with the way that the file is getting encoded when it is read. If I remove all of the 0A characters, the file opens correctly.
I believe that the code I am using is set up correctly, as I have looked at countless examples of this online to try to find my problem. Hopefully someone can point me in the right direction. Code is included below.
Thanks,
Nick
import java.util.*;
import javax.activation.DataHandler;
import javax.activation.FileDataSource;
import javax.mail.*;
import javax.mail.internet.*;
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}Edited by: nbacon on Sep 2, 2010 12:12 PM

Normally pdf files are text, with any binary data represented as encoded text. If your pdf files
include raw binary data, JavaMail can be confused. JavaMail will try to guess what encoding
is appropriate for your data. If the data is mostly text, JavaMail will use quoted-printable encoding,
and will canonicalize the text lines to end with CRLF (0x0D, 0x0A). A 0x0D in the binary will look
like an end of line and will turn into 0x0D, 0x0A.
You can force JavaMail to use base64 encoding for your data, which will preserve the binary
data exactly, by using
attachFilePart.setHeader("Content-Transfer-Encoding", "base64");
after setting the content for the part.
Alternatively, you could figure out how to generate pdf files that don't include raw binary data.

PDF attachments are showing up as WORD doc attachments

For some reason, my Gmail program shows PDF attachments (that were created using Adobe) as a WORD attachment? When I double click on the attachment, it tries to open in WORD and just shows gobbledygook. Yet, if I don't try to open it and save it to MY Docs, and then go in through Adobe and open it there, it works fine. This has just started in the last month or so. It's the same with every single attachment.

In WIndows 7 or Vista Go to Control Panel>Programs>Default Programs>Set Associations.
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PDF Attachments are the same in a signed/encrypted email

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Hi,
Are the PDF files showing with the PDF icon or other icons in your local disk?
Please start Outlook in sate mode and test again. To do this, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
In addition, you may also try to clean out the Temporary Outlook Files folder to check the result. See:
http://www.howto-outlook.com/faq/securetemp.htm
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

The pre filled fields from downloaded pdf forms are blank; e.g.; prefilled pdf forms from insurance companies.

I download pre filled pdf claim forms from the web site of my insurance company. The fields are not pre filled with my personnal data ( name, address, etc) like it is supposed to. Furthermore, I cannot even type my own data in the blank fields. All of this works all right with another browser.

The new built-in PDF viewer does not have the capability to do fill-in forms. Development is still underway on enhancements to the PDF viewer.
In the meantime, you will need a PDF application that can do fill-in forms (Adobe Reader and Foxit Reader are 2 free PDF applications that can fill-in PDF forms).
*You have Adobe Reader 9.3.4 installed, but it is a very old version and needs to be updated due to security issues.
*Check your Plugins - https://www.mozilla.org/en-US/plugincheck/
*Info about Adobe Reader - https://support.mozilla.org/en-US/kb/use-adobe-reader-plugin-view-or-download-pdf-files?esab=a&s=pdf&r=0&as=s#os=winxp&browser=fx19
You can change Firefox settings to use another application's plugin to fill-in forms in Firefox instead of using the built-in PDF viewer as a default. Here's how to do that - https://support.mozilla.org/en-US/kb/disable-built-pdf-viewer-and-use-another-viewer

Fields in PDF form are blank: Another Preview question...

So I get that filling out a form in Preview can create a problem where the end user cannot see the info in those fields unless they click on them. But I have some additional questions:
1. Is just viewing a PDF in Preview without making any changes enough to cause this problem?
2. Is it only Windows users reporting this problem or are Mac users having it as well (when trying to view it in Acrobat or Reader)?
Here's why I ask: We created this form but send it out to clients to fill in and return. I sometimes view these returned forms in Preview because the info loads faster than it does in Acrobat. No issues there. But with one form in particular that we received today, anyone trying to subsequently open the form in Acrobat is having a problem. It seems to be just this form that is causing the problem. I'm not sure what the client used to fill it out, but they sent back other forms that don't seem to be a problem, so it seems unlikely this one would have been filled out using a different tool from the others.
Also it appears that Mac users AND Windows users are having issues seeing the fields in this form properly filled out. Heretofore, I've only read of Windows users having this problem.
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A form has to be saved in Preview in order for it to be corrupted, not merely opened. What OS is used when opening a corrupted PDF in Reader/Acrobat doesn't matter.

In outlook 2013 emails,pdf attachments are not showing in pdf formats

Hi,
We are using outlook 2013 as pop account for our official email communication.One of the laptop is having windows 7 professional operating systems and the email we are using as outlook 2013 in that laptop.
The issue is that when we try to attach the pdf documents in outlook 2013,it is attaching but it is not showing in pdf format and it is showing as notepad or word file.
when we try to open the notepad ,word file,it is opening in pdf format and also the client is receiving in pdf format.
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Some settings are changed and i need your support to fix the issue.
Regards
Pradeep

Hi,
Are the PDF files showing with the PDF icon or other icons in your local disk?
Please start Outlook in sate mode and test again. To do this, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
In addition, you may also try to clean out the Temporary Outlook Files folder to check the result. See:
http://www.howto-outlook.com/faq/securetemp.htm
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

PDF attachments are blank.

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