PDF attachments not showing

Getting really annoyed now.
A client of mine has 6 curve 9300s.
The issue is when they are sent emails from macs containing PDFs. There appears to be no attachment. The issue is not the size of the PDF (tried very small PDF). Its not the mac itself. (i know the issues of HTML email/plain text/rtf).
If it is sent from outlook for PC, it is fine. 2 handsets (same OS version - the latest orange UK version), getting an email sent from the same mac, to email accounts on the same external host at the same domain. 1 works, 1 doesnt. The recipients use the same version of Mac mail and both see it fine on their mac. If i go into messages options, then the one that fails has the sub choice of Email Account Management, this doesnt exist on the one that works.
Yet its the same version of software!
The one that works now, didnt work yesterday until i upgraded to the latest OS version. That didnt fix it for the other one.
I just want emails sent from a mac, regardless of format, to get to the blackberry. Is that so hard???

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