PDF button not enabled in Print dialog box

When I am in any application that allows printing and I select File > Print, the Print dialog box opens, but I can't select the PDF button (or the Preview button for that matter). I can see the buttons, but they are not selectable.
I have a $HOME/Library/PDF Services folder set up properly.
How can I enable the PDF button for printing?
(And for the quinella, the Preview button in the same dialog box.)

I am sorry my post got corrupted as these new Discussions format modifications can muck up when using the ~ (tilde) symbol. !!!!!
What I wanted you to do was go to the Home folder, then Library, then Preferences and locate two files,
com.apple.print.custompresets.plist
com.apple.Preview.plist
and delete those two files in particular, not your document that you are trying to preview. My mistake for omitting this information.
So please try this suggestion.
regards roam

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