PDF causes IE 10 freeze
We are migrating our machines on Win7. We faced number of issue with PDF files. Below is the summary:
1. Large PDF files were not rendered in IE10. It was causing IE 10 to freeze.
Resolution - Instead of rendering PDF in browser, we opened it in Adobe directly. We realized it was issue of Adobe 11. In Adobe 10 it was working fine but adobe addon was very slow with Adobe 10. Hence we decided to open file in adobe reader by disabling
adobe add-on.
It fixed the issue of IE freezing as now PDF files directly opens in Adobe reader. However, there is another issue now:
Q: If we download multiple PDF files after some time IE freezes randomly at some time.
We tried Adobe 9.5, 10, 11 however nothing works. IE 10 freezes randomly after some time while downloading PDF files.
we are using Win7+IE10+Adobe11.
Please suggest.
Hi,
Please try this:
1.Close Internet Explorer.
2.Open the Registry Editor, locate to:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth, set its value as
1
3.Re-open Internet Explorer and try to open a pdf.
If it can't resolve the issue, disableEnhanced Protected Mode
for test:
1.Start Internet Explorer for the desktop.
2.Tap or click Tools, and then tap or click Internet options.
3.On the Advanced tab, click to clear the Enable Enhanced Protected Mode
check box under Security.
4.Tap or click OK.
Note: You must restart your browser for this setting to take effect.
Karen Hu
TechNet Community Support
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Process: Mail [5924]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.1 (1251)
Build Info: Mail-1251000000000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [152]
Date/Time: 2011-11-16 13:49:08.207 -0500
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000602
VM Regions Near 0x602:
-->
__TEXT 000000010bfa0000-000000010c352000 [ 3784K] r-x/rwx SM=COW /Applications/Mail.app/Contents/MacOS/Mail
Application Specific Information:
objc[5924]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CorePDF 0x00007fff8a6a7817 CGPDFNodePurge + 41
1 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
2 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
3 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
4 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
5 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
6 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
7 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
8 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
9 com.apple.CorePDF 0x00007fff8a6a7907 CGPDFNodePurgeChildren + 73
10 com.apple.CorePDF 0x00007fff8a6a9cf6 CGPDFNodeRelease + 77
11 com.apple.CorePDF 0x00007fff8a6a3413 _CGPDFLayoutFinalize + 25
12 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
13 com.apple.CoreFoundation 0x00007fff835d88a2 __CFBasicHashDrain + 450
14 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
15 com.apple.CoreGraphics 0x00007fff878ef02c CGPropertiesRelease + 33
16 com.apple.CoreGraphics 0x00007fff87902ee9 pdf_page_release + 60
17 com.apple.CoreGraphics 0x00007fff87902e34 CGPDFPageFinalize + 30
18 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
19 com.apple.CoreGraphics 0x00007fff87902ddc CGPDFDocumentFinalize + 56
20 com.apple.CoreFoundation 0x00007fff835d4256 CFRelease + 502
21 com.apple.PDFKit 0x00007fff862e1a81 -[PDFDocument dealloc] + 249
22 com.apple.PDFKit 0x00007fff86332a2c -[PDFViewLayout dealloc] + 129
23 com.apple.PDFKit 0x00007fff862d550d -[PDFView dealloc] + 537
24 com.apple.mail 0x000000010c1d6978 0x10bfa0000 + 2320760
25 libobjc.A.dylib 0x00007fff8c3b803c (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 434
26 com.apple.CoreFoundation 0x00007fff835fcf75 _CFAutoreleasePoolPop + 37
27 com.apple.Foundation 0x00007fff8c8a27a3 -[NSAutoreleasePool drain] + 154
28 com.apple.AppKit 0x00007fff845666d1 -[NSApplication run] + 634
29 com.apple.AppKit 0x00007fff847e580c NSApplicationMain + 867
30 com.apple.mail 0x000000010c078d88 0x10bfa0000 + 888200
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff859137e6 kevent + 10
1 libdispatch.dylib 0x00007fff887315be _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff8873014e _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c8aa04f -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
6 com.apple.Foundation 0x00007fff8c8a9f3b -[NSRunLoop(NSRunLoop) run] + 62
7 com.apple.MessageFramework 0x00007fff86d98891 +[_NSSocket _runIOThread] + 80
8 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
9 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
10 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
11 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c9040ab +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 335
6 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
7 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
8 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff85912df2 __select + 10
1 com.apple.CoreFoundation 0x00007fff8364cf9b __CFSocketManager + 1355
2 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
3 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8591167a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff85910d71 mach_msg + 73
2 com.apple.CoreFoundation 0x00007fff835fbb6c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation 0x00007fff836042d4 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation 0x00007fff83603ae6 CFRunLoopRunSpecific + 230
5 com.apple.Foundation 0x00007fff8c8aa04f -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 267
6 com.apple.Foundation 0x00007fff8c8a9f3b -[NSRunLoop(NSRunLoop) run] + 62
7 com.apple.MessageFramework 0x00007fff86d790b1 -[RSSInterchange _runManager] + 1345
8 com.apple.Foundation 0x00007fff8c8f87fe -[NSThread main] + 68
9 com.apple.Foundation 0x00007fff8c8f8776 __NSThread__main__ + 1575
10 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
11 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 6:: WebCore: LocalStorage
0 libsystem_kernel.dylib 0x00007fff85912bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff859bb274 _pthread_cond_wait + 840
2 com.apple.JavaScriptCore 0x00007fff8c0e6c40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff8ab8bdca ***::MessageQueue<WebCore::LocalStorageTask>::waitForMessage() + 132
4 com.apple.WebCore 0x00007fff8ab8bd23 WebCore::LocalStorageThread::threadEntryPoint() + 99
5 com.apple.WebCore 0x00007fff8ab8bc6b WebCore::LocalStorageThread::threadEntryPointCallback(void*) + 9
6 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
7 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff85913192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff859b9594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff859bab85 start_wqthread + 13
Thread 13:
Thread 14:: CVDisplayLink
0 libsystem_kernel.dylib 0x00007fff85912bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff859bb2a6 _pthread_cond_wait + 890
2 com.apple.CoreVideo 0x00007fff83ebe63f CVDisplayLink::waitUntil(unsigned long long) + 279
3 com.apple.CoreVideo 0x00007fff83ebdaa5 CVDisplayLink::runIOThread() + 559
4 com.apple.CoreVideo 0x00007fff83ebd85d _ZL13startIOThreadPv + 148
5 libsystem_c.dylib 0x00007fff859b78bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff859bab75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x0000000000000602 rcx: 0x0000000000000174 rdx: 0x00007fe0938856b0
rdi: 0x0000000000000602 rsi: 0x000000000000007c rbp: 0x00007fff6bb9f280 rsp: 0x00007fff6bb9f270
r8: 0x0000000000000006 r9: 0x00007fe092b1ca20 r10: 0x0000000066db7486 r11: 0x0000000023ec256c
r12: 0x00007fff8a6a33fa r13: 0x0000000000000001 r14: 0x0000000000000001 r15: 0x0000000000000000
rip: 0x00007fff8a6a7817 rfl: 0x0000000000010202 cr2: 0x0000000000000602
Logical CPU: 1
Binary Images:
0x10bfa0000 - 0x10c351fff com.apple.mail (5.1 - 1251) <6497E6E9-53F7-3772-ACC1-6E5E96449353> /Applications/Mail.app/Contents/MacOS/Mail
0x10c84c000 - 0x10c850ff7 libFontRegistryUI.dylib (??? - ???) <F617D431-0BCD-3E1F-9BFC-599FDFAC99A0> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
0x10d87b000 - 0x10d87dfff apop.so (??? - ???) <B40CE86C-1757-3261-848C-F166F3D513EA> /usr/lib/sasl2/apop.so
0x10d881000 - 0x10d897fff dhx.so (??? - ???) <9AB7809C-2651-3FCF-9357-8E1CDEAB6466> /usr/lib/sasl2/dhx.so
0x10d8a4000 - 0x10d8adfff digestmd5WebDAV.so (??? - ???) <8D39C8C0-ACCE-34D4-815A-87825A1A4492> /usr/lib/sasl2/digestmd5WebDAV.so
0x10d8b2000 - 0x10d8b4fff libanonymous.2.so (??? - ???) <99136B94-8BE0-3563-9E2A-9C826971B6E9> /usr/lib/sasl2/libanonymous.2.so
0x10d8b8000 - 0x10d8bbfff libcrammd5.2.so (??? - ???) <5EEE3304-D132-3C9B-A54D-C21D7C34DA28> /usr/lib/sasl2/libcrammd5.2.so
0x10d8c0000 - 0x10d8c9fff libdigestmd5.2.so (??? - ???) <6DD64225-CFFF-379B-A5BA-5409F777F307> /usr/lib/sasl2/libdigestmd5.2.so
0x10d8ce000 - 0x10d8d3fff libgssapiv2.2.so (??? - ???) <DC1BA305-26FA-3CC7-8400-6A45521EF2A3> /usr/lib/sasl2/libgssapiv2.2.so
0x10d8d8000 - 0x10d8dafff login.so (??? - ???) <48CD069F-68F5-32C4-BFAC-AC0EFB7B9489> /usr/lib/sasl2/login.so
0x10d8de000 - 0x10d8e3fff libntlm.so (??? - ???) <1B9D16BE-D0DB-31A3-8B84-7830509B5ECA> /usr/lib/sasl2/libntlm.so
0x10d8e8000 - 0x10d8effff libotp.2.so (??? - ???) <1DDBDDF7-3F84-3AF0-A878-9E64EEBE0ED5> /usr/lib/sasl2/libotp.2.so
0x10d8f8000 - 0x10d8fcfff libpps.so (??? - ???) <26172BC5-1758-3BE6-9B8D-F254A727478A> /usr/lib/sasl2/libpps.so
0x10d902000 - 0x10d905ff7 mschapv2.so (??? - ???) <F62C8BE2-B2E4-3E36-AC52-B4E149AFC186> /usr/lib/sasl2/mschapv2.so
0x10d90a000 - 0x10d90cfff libplain.2.so (??? - ???) <C98A873A-4373-3E3A-8257-D9BB5F857C85> /usr/lib/sasl2/libplain.2.so
0x10d910000 - 0x10d93efff com.apple.DirectoryService.PasswordServerFramework (7.0 - 7.0) <58E9CACA-9438-3B86-84DC-272533F2B704> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x10d953000 - 0x10d956fff shadow_auxprop.so (??? - ???) <DF9DE842-FBFA-368A-AA8C-E29CF334FF69> /usr/lib/sasl2/shadow_auxprop.so
0x10d95b000 - 0x10d95dfff smb_nt.so (??? - ???) <C6D59817-4DB8-34F9-BD71-2FDDA857CBA8> /usr/lib/sasl2/smb_nt.so
0x10d961000 - 0x10d964fff smb_ntlmv2.so (??? - ???) <A2FD1300-B742-32BE-B640-74732490CC94> /usr/lib/sasl2/smb_ntlmv2.so
0x1104ca000 - 0x1104dcff7 com.apple.mail.WebPlugIn (5.1 - 1251) <70599F64-C649-32D0-B215-E49AFF0372AC> /Applications/Mail.app/Contents/PlugIns/MailWebPlugIn.webplugin/Contents/MacOS/ MailWebPlugIn
0x1104f4000 - 0x1104f5fff ATSHI.dylib (??? - ???) <F13B3CE7-DFD5-3FB4-B56F-73F6348A80EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x11069d000 - 0x1106a0ff7 libCoreFSCache.dylib (??? - ???) <D4B5EFEA-7878-3674-A973-BA1D675E5A3C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x1106c2000 - 0x1106c8fef libcldcpuengine.dylib (1.50.61 - compatibility 1.0.0) <EAC03E33-595E-3829-8199-479FA5CD9987> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
0x1106d0000 - 0x1106d0ffd +cl_kernels (??? - ???) <7AE4D880-E91C-43B4-B37A-9B3C76D35F19> cl_kernels
0x110702000 - 0x110795ff7 unorm8_bgra.dylib (1.50.61 - compatibility 1.0.0) <3ED8B0D5-4A55-3E39-8490-B7BC1780F67B> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
0x1107b7000 - 0x1107b8ff3 +cl_kernels (??? - ???) <F85939D7-E62C-4303-A9C9-BC0F24BB1258> cl_kernels
0x1107dc000 - 0x1107dcff1 +cl_kernels (??? - ???) <33B46E8D-B0B1-4794-BE6A-C06AE7A05BD3> cl_kernels
0x1107de000 - 0x11086fff7 unorm8_rgba.dylib (1.50.61 - compatibility 1.0.0) <278541F2-18CC-3BE4-AD6B-24A3E983ACB5> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_rgba. dylib
0x110893000 - 0x110894ffc +cl_kernels (??? - ???) <BBFFC990-D439-46A1-811B-5A32EBAA9D2D> cl_kernels
0x110cfb000 - 0x110cfcff3 +cl_kernels (??? - ???) <181E997C-B5FF-4D61-8D7B-CE37EECA9E88> cl_kernels
0x110d08000 - 0x110d08ffd +cl_kernels (??? - ???) <350841BE-EA65-40C4-9FD7-9F3FD83C8AA5> cl_kernels
0x110d0c000 - 0x110d0cff5 +cl_kernels (??? - ???) <68272BF8-2063-4CA1-959D-6448D0087039> cl_kernels
0x111a62000 - 0x111a67ff7 libgermantok.dylib (??? - ???) <BEE85384-A58E-3D6B-914B-74E5FF3155F3> /usr/lib/libgermantok.dylib
0x111d29000 - 0x111d56fff com.apple.datadetectors.actions (3.0 - 172.3) <0657E36B-31CE-3EDA-9CCE-29B9349DF903> /System/Library/PrivateFrameworks/DataDetectors.framework/Versions/A/Resources/ Actions.datadetectors/Contents/MacOS/Actions
0x111d6b000 - 0x111d99ff7 GLRendererFloat (??? - ???) <16DF14A0-7264-31A4-83F6-E6F96CF4AB3D> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x111eb2000 - 0x111eb3fff com.apple.heimdalodpac (1.0 - 1) <D9358C3C-300C-36BF-879F-D7852A87109E> /System/Library/KerberosPlugins/KerberosFrameworkPlugins/heimdalodpac.bundle/Co ntents/MacOS/heimdalodpac
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0x7fff8ba71000 - 0x7fff8bb76ff7 libFontParser.dylib (??? - ???) <B9A53808-C97E-3293-9C33-1EA9D4E83EC8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x7fff8bb77000 - 0x7fff8bbc0fff com.apple.framework.CoreWLAN (2.1.1 - 211.3) <0FBC6087-6872-3403-A317-CE888969CF4C> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x7fff8bbc1000 - 0x7fff8bc22fff com.apple.ExchangeWebServices (2.0 - 123) <74F90633-C43E-31F2-A9CF-2E91E306E46F> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
0x7fff8bc29000 - 0x7fff8bc8bfff com.apple.coreui (1.2.1 - 164.1) <F7972630-F696-3FC5-9FCF-A6E1C8771078> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8bc8c000 - 0x7fff8bc9afff com.apple.NetAuth (1.0 - 3.0) < -
My MacBook freezes @ least once a week. I have to shut it down. What might be causing it to freeze & is there another way to bring it out of frozen other than shutting it down?
Not enough free space on the disk can cause the system to freeze...
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space
Check the startup disk in case it needs repairing > Using Disk Utility to verify or repair disks
MacBook, Mac OS X (10.6.5) < your profile
If that is correct, when you can, you need to update to v10.6.8
Updates are available from your Apple menu > Software Update...
Not enough RAM can cause the operating system to freeze also. You may want to consider increasing memory. To see how much memory you have installed click your Apple menu icon then click About This Mac. That will prompt the System Profiler. See Memory under Hardware on the left. -
Quitting Mail with no free disk space causes it to freeze.
I run out of disk space frequently and, as a result, have encountered one recurring problem.
Mail will attempt to retrieve new messages without disk space on which to store them.
After freeing disk space, Mail remains caught in a loop. Clicking "Get Mail" doesn't refresh the process. Attempting to quit causes Mail to freeze and only a force-quit will end the process.‘Other’:
http://support.apple.com/kb/HT6047 -
Internet Causes Mac to Freeze Up
SilSiliMac 27" (Late 2012)
3.4 GHz Core i7
32 GB DDR3-1600
GeForce GTX 680MX 2GB
OS X 10.8.3
Safari 6.0.4
I was watching Netflix on the left side of the screen and reading about computer hardware on the right side, both using Safari. Then the screen froze and the cursor froze one second afterwards. I could still hear audio, but the computer was unresponsive: Force Quit didn't work, mouse didn't move, no keyboard input, etc. I held down the power button to force shutdown and then powered it back up again.
The same thing happened about an hour later. I did a full system scan for viruses and malware using two different utilities, both of which reported a clean iMac. I checked the hard drive with Disk Utility and got nothing. I started up using Apple Hardware Test (hold D while booting) and did a quick test which reported nothing. The full test, with 32GB of RAM, will take an entire day.
I have noticed this freezing up when watching video online, mostly through Netflix, but also through YouTube and Vimeo. I thought it was Safari, but I tried it with Firefox, Chrome, and Opera and they all end up freezing at some point. I can't tell how I'm making it freeze or how long it takes to freeze, but it happens when viewing video. It does not happen when watching video through iTunes - only online, regardless of playback method (Flash and Silverlight both cause it).
I dual-boot Windows and do not have the problem in Windows 7.
I thought it might be a problem with my video card, but I can play FIFA and Skyrim for a couple hours without issue. I thought it might be a problem with Flash, but as far as I can tell Netflix uses Silverlight and that was what caused the initial freezes.
Any ideas?I'm not really sure what you're looking for. This is some of the lines from Console before the most recent BOOT_TIME. Then I pasted the contents of System Diagnostic Reports Kernel_2013_04_27 etc., but I don't know if that's what you're looking for. That report was awhile ago, so it doesn't seem like any of my recent problems have been recorded.
5/9/13 10:07:55.471 AM mdworker[459]: Unable to talk to lsboxd
5/9/13 10:07:55.511 AM sandboxd[460]: ([458]) mdworker(458) deny mach-lookup com.apple.ls.boxd
5/9/13 10:07:55.515 AM sandboxd[460]: ([459]) mdworker(459) deny mach-lookup com.apple.ls.boxd
5/9/13 10:07:55.000 AM kernel[0]: Sandbox: sandboxd(460) deny mach-lookup com.apple.coresymbolicationd
5/9/13 10:15:56.184 AM mdworker[485]: Unable to talk to lsboxd
5/9/13 10:15:56.238 AM sandboxd[487]: ([485]) mdworker(485) deny mach-lookup com.apple.ls.boxd
5/9/13 10:15:56.258 AM sandboxd[487]: ([486]) mdworker(486) deny mach-lookup com.apple.ls.boxd
5/9/13 10:15:56.000 AM kernel[0]: Sandbox: sandboxd(487) deny mach-lookup com.apple.coresymbolicationd
5/9/13 10:17:22.000 AM kernel[0]: AppleBCM5701Ethernet: 0 a BCM5701Enet::replaceOrCopyPacket timedout
5/9/13 10:19:32.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=500[GoogleSoftwareUp] clearing CS_VALID
5/9/13 10:19:56.870 AM mdworker[502]: Unable to talk to lsboxd
5/9/13 10:19:56.934 AM sandboxd[504]: ([502]) mdworker(502) deny mach-lookup com.apple.ls.boxd
5/9/13 10:19:56.954 AM sandboxd[504]: ([503]) mdworker(503) deny mach-lookup com.apple.ls.boxd
5/9/13 10:19:57.000 AM kernel[0]: Sandbox: sandboxd(504) deny mach-lookup com.apple.coresymbolicationd
5/9/13 10:32:02.000 AM bootlog[0]: BOOT_TIME 1368113522 0
Interval Since Last Panic Report: 3314726 sec
Panics Since Last Report: 1
Anonymous UUID: D84038B4-E2E5-FDC9-B5D3-481682E2AD11
Sat Apr 27 15:36:40 2013
panic(cpu 6 caller 0xffffff8008ab7e95): Kernel trap at 0xffffff7f8aeba2ce, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000b528000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff804bad0800, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000040
RSP: 0xffffff83983cba90, RBP: 0xffffff83983cbab0, RSI: 0x0000000000000002, RDI: 0x0000000000000000
R8: 0x0000000000000011, R9: 0x0000000000000000, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0x0000000000000111, R13: 0xffffff804aa90800, R14: 0xffffff8063bac000, R15: 0xffffff804aa90800
RFL: 0x0000000000010246, RIP: 0xffffff7f8aeba2ce, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff83983cb730 : 0xffffff8008a1d626
0xffffff83983cb7a0 : 0xffffff8008ab7e95
0xffffff83983cb970 : 0xffffff8008acd4dd
0xffffff83983cb990 : 0xffffff7f8aeba2ce
0xffffff83983cbab0 : 0xffffff7f8aeb6b1e
0xffffff83983cbb20 : 0xffffff7f8aeb4cf0
0xffffff83983cbb40 : 0xffffff8008e308db
0xffffff83983cbb80 : 0xffffff8008e303fe
0xffffff83983cbc10 : 0xffffff8008e2c390
0xffffff83983cbc50 : 0xffffff8008e2c09f
0xffffff83983cbc90 : 0xffffff8008e2bf54
0xffffff83983cbcd0 : 0xffffff7f890562bd
0xffffff83983cbd00 : 0xffffff7f89056b68
0xffffff83983cbda0 : 0xffffff7f89a22ad7
0xffffff83983cbdd0 : 0xffffff7f89a225b9
0xffffff83983cbe40 : 0xffffff7f89a21f6c
0xffffff83983cbe60 : 0xffffff8008e308db
0xffffff83983cbea0 : 0xffffff8008e303fe
0xffffff83983cbf30 : 0xffffff8008e2c390
0xffffff83983cbf70 : 0xffffff8008e30f59
0xffffff83983cbfb0 : 0xffffff8008ab2977
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000->0xffffff7f8909bfff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89017000
com.apple.driver.AppleUSBComposite(5.2.5)[EB8C0C1A-8DB0-396C-AD77-5390E817381B] @0xffffff7f89a21000->0xffffff7f89a27fff
dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000
com.razer.common.razerhid(1.5)[4C322766-8C83-E164-64F0-64CD0173060E]@0xffffff7f 8aeb3000->0xffffff7f8aec7fff
dependency: com.apple.iokit.IOUSBFamily(5.5.5)[A276B40E-978D-3623-93D3-8621B3CEECFC]@0xffff ff7f89040000
dependency: com.apple.iokit.IOHIDFamily(1.8.1)[FD2B6401-9BFA-32D5-ABEB-E523C061548D]@0xffff ff7f891ca000
dependency: com.apple.iokit.IOUSBHIDDriver(5.2.5)[547419EB-025B-3C4D-AAE1-89316747D025]@0xf fffff7f8924a000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000008800000
Kernel text base: 0xffffff8008a00000
System model name: iMac13,2 (Mac-FC02E91DDD3FA6A4)
System uptime in nanoseconds: 342990285795937
last loaded kext at 342990271437807: com.razer.common.razerhid 1.5 (addr 0xffffff7f8aeb3000, size 86016)
last unloaded kext at 341983256705407: com.apple.iokit.IOFireWireFamily 4.5.5 (addr 0xffffff7f890c1000, size 471040)
loaded kexts:
com.razer.common.razerhid 1.5
com.mice.driver.Xbox360Controller 1.0.0d11
com.apple.driver.AppleUSBCDC 4.1.23
com.apple.filesystems.exfat 1.3
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.udf 2.3
com.apple.driver.AppleBluetoothMultitouch 75.19
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.filesystems.autofs 3.0
com.apple.filesystems.ntfs 3.10
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.87
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.1.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleIntelHD4000Graphics 8.1.0
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleBacklight 170.2.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.AppleIntelFramebufferCapri 8.1.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBXHCI 5.5.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.driver.AppleMultitouchDriver 235.29
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.4
com.apple.nvidia.gk100hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.iokit.IOAcceleratorFamily 30.14
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleThunderboltEDMSink 1.1.8
com.apple.driver.AppleThunderboltEDMSource 1.1.8
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPOutAdapter 1.8.9
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.CoreStorage 296.16
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.2.6
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
System Profile:
Model: iMac13,2, BootROM IM131.010A.B04, 4 processors, Intel Core i7, 3.4 GHz, 32 GB, SMC 2.11f14
Graphics: NVIDIA GeForce GTX 680MX, NVIDIA GeForce GTX 680MX, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x04CD, 0x46332D313630304331302D38475351000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: APPLE HDD WDC WD10EALX-408EA0, 1 TB
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
USB Device: Optical USB Mouse, 0x046d (Logitech Inc.), 0xc016, 0x14100000 / 2
USB Device: Razer Nostromo, 0x1532, 0x0111, 0x14400000 / 1
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Cruzer, 0x0781 (SanDisk Corporation), 0x5530, 0x1a120000 / 4
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8511, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2412, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x828b, 0x1d181300 / 6 -
Will not enough RAM cause iTunes to freeze?
My computer does not have the required RAM that Apple says you need for iTunes 9. Will this cause iTunes to freeze?
It's possible. Whenever a computer doesn't meet system requirements for a particular piece of software, it's possible the software may work just fine and it's also possible that some issues may be encountered. I ran iTunes 7 (required 512 MB RAM at least, as I recall) on an XP box with only 256 MB RAM. iTunes worked but lagged, and video playback was pretty much not an option.
Hope this helps.
CG -
InDesign CS5.5 PDFs cause Indesign 2.0 on OS9 to quite when importing
InDesign CS5.5 PDFs cause Indesign 2.0 on OS9 to quite when importing. Is there a fix for this?
I'm trying to trouble shoot a client issue and telling them to upgrade is not an option.Try the press quality setting. It should work.
And suggesting that they upgrade is certainly option you should present them with. If they don’t want to, that’s another issue all together.
ID 2.0 is more than 10 years old.
Bob -
I have a problem with MS Office on my MacBook Pro causing it to freeze. Apple have said I need to uninstall and reinstall office. Anyone else had this problem? How do you uninstall Office as I believe there is a remove software file but can't find it.
MS Office 2011, Macbook Pro Oct 2102You might want to ask in the Office for Mac forums located here: http://answers.microsoft.com/en-us/mac?auth=1
-
downloading itunes causes computer to freeze because of high computer usage...how do i fix it?
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Pdf attachments cause mail to freeze
When I receive emails with single page pdf attachments, mail freezes while trying to show preview of the pdf. I then have to force quit mail.
These files aren't particularly large- the last one to freeze was 2.6 megabytes. This is a new and powerful computer, why cant a simple thing like a pdf be previewed in mail without crashing?Mail is very glitchy in mountain lion. I own the same laptop and I am very frustrated as well.
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HELP! Conversion to Adobe PDF - Causing Word 2003 to Freeze Up!!
I searched the forum and couldn't find anything addressing this. I'm trying to create 508 compliant PDFs out of Word 2003 (Windows XP), using Acrobat 8.0 Professional. So far, no success.
I open the Word document. The Adobe PDF and Acrobat Comments menus are displayed on the menu bar. I select "Standard" settings, then "Convert to Adobe PDF."
Word gets about 10% into the conversion, opens a "Now printing Page 1..." popup, and that's it - the application freezes completely and I have to restart the program.
Is there some setting that's conflicting with this command? What can I do to make this work?? It's driving me COMPLETELY crazy.You likely do not have AcroTray running in the background and so the print process fails.
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How to read data from a website
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Photos on my computer are fine. when they are sent to my iphone via standard sync, they become distorted. The pictures have green "blobs", black lines and "macroblocking". example. Photo on my computer. http://members.aol.com:/phansson/iphonegood Dam
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MM-SUS: Purchase Order transferred but not displayed
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OfficeJet 8620 ADF scans are tilted
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