PDF created with LiveCycle will not display

  All the other PDF links in the email work.  However, the document created with LiveCycle give me this error in Firefox.  I have made all the updates according to Firefox for Adobe Reader and Java.  Still receiving this.  Any suggestions???  I can see it in Explorer but not firefox or Chrome.  Not everyone that will get this particular document will use Explorer.  Unfortunately, I need a fast answer.

Well, since I fixed it in Chrome, it works for me.  However, my partner beside me doesn't have Chrome and he gets the same generic screenshot that I had earlier, even though we made the changes in his Firefox.  We're baffled...... The interactive form is the only form we can't pull. 

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