PDF document opening blank with just a frame.

I have a computer when it opens up a PDF file that is created by a certain user I get a blank document with a frame. If I open the same PDF on another computer it opens fine. I can open other PDF files on this computer with no problems just when I try to open PDFs from this one user. Is there a way to set Acrobat Reader back to its default settings to see if that will help.
Things that I have tried.
- Uninstall and reinstall Acrobat Reader
- Running version 9.3.3
- Running Windows XP SP3
- Tried a new user profile on the computer
Thanks
Matt

Hi usatravel,
I'm having the same exact trouble with opening a pdf file. I'm able to view it from another computer and I can view other PDF files from my computer but when it comes to opening certain docs in the company database, I'm not able to view, I get just gray screen. I'm sure it has something to do with the settings. My technical support team is baffled and he can't seem to find the trouble. He's uninstalled the program and re-installed it, but to no avail the same problem. If anybody out there is familar with the problem, please help!

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http://www.art-shots.net/

I don't want to install Adobe reader...
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Thank you, problem solved.
Søren Boensvang
e-mail: [removed]
Den 01/07/2013 kl. 16.40 skrev C F McBlob <[email protected]>:
Re: PDF documents opens with black background.
created by C F McBlob in Adobe Reader - View the full discussion
Quit Safari.
Go to /Library/Internet Plug-Ins
Move the Adobe PDF Browser plugin (or just PDF Browser plugin) to the Trash.
Relaunch Safari. Try a PDF file.
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Thank you Jeff,
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blogs.adobe.com We are excited to announce that Adobe CreatePDF application is now available on iOS. With this, Adobe brings rich, high-fidelity and Acrobat-like PDF creation to the iOS devices. You can now convert all your documents on iPad, iPhone & iPod touch devices to PDF for reliable, secure sharing and viewing across PCs, tablets & Smartphones.
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I have downloaded Adobe Acrobat X onto my new computer running Windows 7 but cannot open documents like pdf online credit card statements online. All I get is a blank page. Also, I cannot download a pdf from an email as a pdf. The option I get to "save as" is "all files". I am able to open pdf documents that I have transfered to the computer on a thumb drive. I am able to save documents as PDF in Word.
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Dear Irosenth
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PDF document opening blank with just a frame.

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