Pdf documents cannot be read by others

For the last month or so, word documents that I have convered to pdf cannot be opened/read by my clients. They either cannot read them at all or receive a message to install a new version of adobe. I end up having to send them word documents instead. In other words, whatever online software Adobe is using to convert documents ends up producing documents in a pdf format that is not generally readable.

This document, for instance. I converted this from word to pdf using my subscription. I am told by people I send it to that they either cannot read it without installing a new fonts package, or that it just opens as blank pages (no prompt). Either way, I cannot send documents to my clients that forces them to install new software.
Many thanks, Sabine

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