PDF element missing on some systems & on import into ID

I was sent a PDF to include in a magazine I layout. This PDF was originally created by one person and has one element that was added by another (presumably in an application like Word) and then distilled again.
When I open this in Acroboat (9.5.1) it looks as it should. On my main system when I print it, the new element is missing (it does not show up in the print preview either). However, I have tried the same PDF on 3 other systems and on all of those, it prints and previews correctly.
However, on all systems if I try to place it into an ID (6.0.6) document, that new element does not appear (and does not print). If I open it in Illustrator that new element does not appear. But if I open it in Photoshop, that element is there.
I am trying to figure out what is going on so that I can tell the advertiser what they did wrong and how to avoid it in the future. Of course it prints fine for them too.
Any idea what to look for?

I got some more information from the person who sent me the file. Rather than adding that element in Word as I'd thought, she says she created it as a stamp in Acrobat. Additionally, I will note that when I open the file in Acrobat, I can delete every element on the page except for that one (the stamp) and even with only that left on the page that does not print.

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