PDF email attachments show up as win.dat on ipad

We have a client that we routinely send emails with PDF attachments and he has been able to open them on his iPad.  Now the PDF attachments are showing up as win.dat attachments and he can not open them.

Does this help? http://support.microsoft.com/kb/138053

Similar Messages

  • Email attachments show up as win.dat.

    Ok, apple is really hitting a nerve with this.  My iPhone 4 used to have attachments show up as the appropriate extensions up to about 8 months ago.  All the forum and blog post say it is a problem with my mail server/source. Ie outlook, rich txt, HTML .  Well I've tried everything and was not able to fix the problem.  We just got two iPads.  And I was playing around with them.  I sent a message with attachments to both our email addresses when opened on her ipad she was able to download and view the attachments.  However on mine the attachments showed up as a win.dat.  I no longer believe this is an outlook issue anyone have any suggestions other then purchasing some third party software or telling me something is wrong with my outlook.

    Does this help? http://support.microsoft.com/kb/138053

  • Problem opening  Microsoft Office & PDF Email attachments

    Just got a Motorola Razr.  Having a problem opening Microsoft Office (e.g. Work, Excel) and PDF Email attachments.   Receive message "winmail.dat Unsupported file type".   Can open jpg files.  I have Quick Office, which is suppose to enable you to do this, but does not seem to make a difference.   Wonder if it is an Android 2.3.5 issue.  I used to have a Blackberry and this was not an issue.  This is a showstopper for me and I will return the phone if I can't read Microsoft Office and PDF files attached to emails.  My email server / client is Verizon.
    I would appreciate any recommendations.

    Hope this is one of those "better late than never" scenarios.
    The problem sounded familiar, and it's one that's been around for a long, long time.  I don't think it's a Razr problem, or a Droid problem, but it is about email clients.  I've had similar issues with email on computers.
    The problem starts with Outlook's RTF format.  It saves the document's formatting info (bold, underline, etc.) and other info in the winmail.dat file, and some email clients simply can't decode it. 
    The sender can change the format of what they're sending, though, and I believe that the most recent versions of Outlook can change those format setttings on a person-by-person basis (don't want to start a rumor here because I could be wrong about that).
    Just copy and paste the error message into Google (or your preferred search engine, and you'll see some info that might be helpful.

  • When I receive e-mails w/ attachments in PDF they show up as win.dat attachments and will not open w/ Acrobat

    When I receive e-mails in Mail w/ PDF attachments they appear as win.dat attachments and will not open w/ Acobat Reader or Professional.

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  • .pdf email attachments open in photoshop.  How do I get them to open in Reader?

    Hey,
    .pdf email attachments open in photoshop.  How do I get them to open in Reader?
    thx

    You need to change your file association to open .pdf files with Adobe Reader.
    See http://windows.microsoft.com/en-us/windows/change-file-open-program#1TC=windows-7

  • Opening PDF Email Attachments

    My PDF email attachments open in Microsoft Word and can't be read. How can I open PDF attachments in Adobe without first having to do a 'Save As'? I have Adobe on my laptop.

    nyrozzie wrote:
    My PDF email attachments open in Microsoft Word and can't be read. How can I open PDF attachments in Adobe without first having to do a 'Save As'? I have Adobe on my laptop.
    The problem is a file association. 
    If you are using Verizon's webmail then you need to fix the file association in your web browser.
    If you are using an email client (Outlook, Outlook Express, Thunderbird, etc.) you need to fix the file association in your computer (varies as to how based on OS and client).
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Pdf email attachments won't open

    After upgrading to IOS 7 the pdf email attachments are not opening...just says "loading" and never loads.

    Hi DVFFTI,
    I'm not sure from your description if you're having the same problem I was having.
    In my case, PDF attachments would only display as a single image of the first page of the PDF.
    The only option I had was to Copy or Save the image. I couldn't open a preview of the full PDF in Mail or tap to 'Open in...' a different app.
    Turns out that I had too many apps on my iPhone that can read PDFs, for example, Dropbox, Evernote, iBooks, Kindle, etc. even a Canon app for remote printing.
    Removing one of them fixed the issue for me.
    I remember this happening before and seeing other threads about this, so I don't think it's specific to iOS 7.
    Give it a go and see if it fixes your problem. Hope it helps.

  • How can I move PDF email attachments into ibooks?

    How can I move PDF email attachments into iBooks?

    When you tap on the PDF to open it, a curved arrow icon will appear in the upper right corner. Tap that icon and the option to "Open In" appears. Select that option - tap open in - and you can select iBooks from there.

  • Can't open PDF email attachments from mail app. (iOS7, iPad2)

    Since upgrading to iOS7 I cannot open PDF email attachments from the "Mail" app. The attachment appears as a "tap to download" icon, after downloading it appears as an image of the first page of the PDF. An extended press of the PDF image results in "save image" and "copy" options, but no "open in" option.
    I have tried closing and re-opening mail, restarting the iPad, several different attachments. Still no "Open in" option.
    Any help with this?

    I work in a support organization and we've seen variations of this issue develop on various iphones and ipads with ios7.  Oddly, not everyone is experiencing this, just some people.
    In my own case, I simply downloaded Acrobat Reader for free and can read the things fine.
    We use an exchange activesync email server and when each email comes in it indicates at the very bottom that it has been downloaded as plain text and to click to download the entire message.  I've tried clicking to download and not clicking and I can read the PDF either way.
    In my own case I can view PDF files and/or also save them by pressing and holding the icon of the PDF in the email.
    The other thing one of our end users noticed: if she emailed the PDF directly to her iPhone5 and iPad it would not be readable but if she forwarded it to her offsite Yahoo account and then forward to her corporate email it would open.
    I think there's definetely something going on with the formatting of the PDF (was it created by a true Adobe PDF distiller or one of the many clones?), what email application attached it? (Outlook, Eudora, IOS Mail, etc) and how many PDF reading apps are on your IOS devices?
    For instance I have the default PDF reader, iBooks, Kindle, Adobe Acrobat Reader, and there may be others that I don't even know has PDF capability.   Only Apple probably has a good idea of how many apps utilize this.
    Message was edited by: aliensporebomb - clarification

  • My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

    My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

    My email Box show blank messages with date 31/12/00.This bug passed my 3GS to 4S.How can i fix this?

  • Why can I not open PDF email attachments?

    Normally on my iPhone I'm able to simply click on the PDF attachment at the bottom of an email and it opens for me to read but I just got an iPad and it doesn't seem to do that. When I click attachments in my email nothing happens.  But for instance when I try to open attachments I have saved in Dropbox they open perfectly fine.

    Well something has changed since IOS came out. I can't open email attachments anymore in all apps.
    Up until say 3 weeks ago I would tap on an email attachment (a PDF) and a menu of apps would appear. Normally I would choose Goodreader or iBooks to open the PDF. No problems. My iPad2 would switch to the app and open the PDF.
    Now that IOS 6 is out when you touch the email attachment icons appear. Goodreader and iBook show up. But when i touch either one of these icons nothing happens. It won't switch to the app and open the PDF anymore.
    Two other things. I do have other apps that appear such as PDFSplicer. If i choose it the iPad2 switches to that app and opens the PDF. It's only Goodreader and iBook that won't work anymore.
    second, I went to my local Apple store and talked to the guys at the genius bar. I demonstrated the problem to them. They said it looks like a bug and suggested I send a bug report to apple. Never heard back from them.
    Any ideas?

  • IPad Email Attachments showing up as empty/missing icon question mark

    So this is a very odd bug that is happening on both the iPad and iPhone os, albeit it occurs more on the iPad.
    When I sent PDF attachments that shows up on my normal apple mail (as a preview PDF inside the email content), it is showing up as a empty icon in the ipad mail even though iPad mail does note it has an attachment with the paperclip mark.
    Keep in mind my email acct is synced over imap on the iPad, iPhone, and apple mail. The pdf attachment opens in apple mail without problems.
    This problem also occurs on my iPhone but it is less often.
    I hope a described the problem well. If anyone like to see the email for themselves contact me at [email protected] and i I'll forward you the email with the PDF attachment.
    Message was edited by: Apple Issac

    Apple Issac wrote:
    I'm not sure what you mean. Are you talking about my ipad or my mac?
    I was talking about your Mac, but you should probably check that setting everywhere. On the Mac it is in Mail Preferences > Accounts for each account. On the iPad it is in the Settings > Mail. There is also a "Load Remote Images" setting that could have an effect.
    I honestly think it is a bug. Does anyone know where is the best place to report this to apple?
    The Apple Bug Reporter. But before you report a bug, you really have to try to identify a sequence of steps that can reproduce the error on demand. Otherwise, you are wasting your time and Apple's and they will ignore it. I know that when I submit a bug or enhancement report and an Apple engineer responds with something like "hold down command and shift as documented in the online help" I feel like a real schmuck.

  • Problem opening PDF email attachments

    How do I get email attachments to open as PDF files in Adobe Reader instead of Photoshop Element?

    In windows explorer, right-click a closed PDF file’s icon and select “Open with”→ Adobe Reader from the pop-up menu. Turn on the “Always use the selected program to open this kind of file” checkbox to set Reader to open all PDF files.

  • Adobe 2.0 Can't Open PDF Email Attachments

    Hi. I am using WM5 on an HTC Wizard (Cingular 8125). I installed Adobe 2.0 for viewing PDF's and it works great. The only problem I have is that I get an error every time I try to view a pdf that is an email attachment.
    When I open an email with a pdf attachment, I tap the attachment and Adobe 2.0 starts up. I then get the following errors:
    "The file is damaged, but is being repaired"
    "There was an errror opening this document. The file is damaged and could not be repaired."
    If I try to save the pdf attachment and then view it I get the same two errors listed above.
    If I copy the pfd attachment from my PC to the device I can open it, but I suspect that is because some type of file conversion has taken place.
    Should I be able to view pdf attachments on my device using adobe 2.0 or will the pdf attachments always need some type of coverting before I can view them on my device?
    Adobe 2.0 works great, but so far I am unable to view pfd email attachments.
    Thanks for the help.
    Rob

    >>> The .pdf must be transferred from a PC into the mobile device folder and conversion must take place in order to view the file on the mobile device. <<
    There are likely a number of ways which will render pdf's non viewable on ppcs... some thoughts on this specific issue;
    The activesync "plugin" is a "tagger" subject to failure... if the file can't be directly opened from the file menu of ppc reader, it is likely another problem.
    ppc reader is acrobat 5... most pdf's are created with "backward compatibility" but it's also possible that the original generator specified acrobat 6 or 7
    The "file associations" are often wrong with respect to pdf files... attachments apparently have another level of file association, so, before making any conclusion, save the file to the "My Documents" folder, start reader and open the file using the ppc reader's file menu.
    >>> it would be nice if Adobe and Microsoft could put their heads together to straighten this out. <<
    Remember something said long ago about "when pigs fly" ;-) ...we are on our own as there is zero evidence that anyone from adobe even reads these posts, and then you have to couple that with the fact that reader users are not adobe's customers... they have almost zero incentive to address ppc reader problems... wanna do something about it... get a major full acrobat user to complain to adobe that their pdfs are not really ppc readable.
    Beverly Howard [MS MVP-Mobile Devices]

  • Why are my email attachments showing as being attached but the recipient does not get an attachment?

    I currently use the Mail program on my MacBook Pro and am having issues with email attachments. I have read through a few forums and I seem to be doing everything correctly but I am still having problems. I have 3 different email accounts that I have set up through Mail and all 3 are having problems. The steps I take when attaching any document is to compose to a new email, click the paperclip icon or go through the File drop down menu and select Attach Files. With either option, I can see my document inside of my message but when I send the email the recipient only receives the text portion of th email, not any attachment. When I go to my Sent mailbox and find the email I sent, I can see the document within the message but there is not a paperclip icon next to the recipients name indicating that there was an attachment sent.
    I have made sure that 'Always send windows-friendly attachments' is selected, and I have tried sending them with 'Always attach at end of message' selected and with it unselected but there has been no difference. I have only noticed this within the last 2 months. Anyone have any advice?

    The issue with not seeing the paper clip in your Sent mailbox seems to be totally removed from anything related to recipients, and is something to perhaps yet be addresses in a future update.
    To the issue with recipients, I would guess the recipient is using Outlook or Outlook Express, and the message is being sent in Rich Text (a form of HTML) and the recipient either cannot open the attachment, or they have an over zealous anti-virus filter that is removing the attachment out of fear caused by the presence of HTML.
    More info about the recipient's platform, please.
    Ernie

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