PDF Error/Doc View

When I try to open a document on my PDF view i get an error that says:
"PDF View has encountered an error. We apologize for thie inconvenience.
Error Message:
Render document failed"
Why is it doing this and how can I fix it?
Also, on the doc view i have a similar error message when trying to open up a power point. I previously had a palm centro and was able to make new documents on it with word, excel, and powerpoint. Is this not capable on a palm pre plus?
Post relates to: Pre Plus p100una (AT&T)

read this an weep. it is from Palm: they know about the problem, but have refused to move in a timely fashion to fix it. it does raise some interesting questions about the delay of release of 1.4.5 in the USA? what were they testing so long? As it did not result in a better product being released, just a delay. I hope that hp solves their palm issues quickly, as they will not only lose the current base of customers, but any credibility. these types of errors are not minor inconveniences, but catastrophes.
[9:27 PM] Connecting to Rescue Gateway:
[9:27 PM] Connected to Rescue Gateway. A support representative will be with you shortly.
[9:27 PM] Chat session established with Sandford.
[9:27 PM] Sandford says: Hello D. Thank you for contacting Palm Technical Support. Please give me a moment to review the info you provided.
[9:28 PM] D says: pdf files cannot be so called, 'rendered' since 1.4.5
[9:29 PM] D says: when does palm expect to correct this situation? if not, does palm want to see it on youtube?
[9:30 PM] Sandford says: I understand that you are unable to open the PDF files on the Palm Pre after weboS 1.4.5 update, am I correct?
[9:31 PM] D says: you are correct. not one pdf file has been able to be opened.
[9:32 PM] Sandford says: Sorry for the inconvenience, let me help you with that.
[9:33 PM] D says: go ahead
[9:34 PM] Sandford says: Please give me 3 minutes to go through your previous chat.
[9:37 PM] Sandford says: Thank you for waiting.
[9:37 PM] D says: welcome
[9:38 PM] Sandford says: It seems that you have already performed the trouble shooting steps, Our Engineering team is working on it and the issue should be fixed in next update.
[9:38 PM] D says: not perfect
[9:38 PM] Sandford says: I understand your concern.
[9:39 PM] Sandford says: I will transfer the chat to my supervisor, he will help you further.
[9:39 PM] Transferring session to another technician...
[9:39 PM] Chat session established with Austin.
[9:39 PM] Austin says: Hello, I am Austin, the Supervisor here.
[9:39 PM] Austin says: I see that you wish to know the status of the issue related to PDF file.
[9:40 PM] Austin says: D, I really apologize for the inconvenience caused to you in this regard.
[9:40 PM] Austin says: We are aware of the issue. This has been reported to our Engineering team.
[9:40 PM] Austin says: They are working on it and this should be resolved in our next update.
[9:41 PM] Austin says: As of now we do not have an estimated time frame for the release of the update.
[9:41 PM] D says: and when will that be. i can't get work done that was done on the phone.
[9:41 PM] D says: who does your beta testing? they are not doing a very good job.
[9:42 PM] Austin says: Our Engineering team does the testing.
[9:42 PM] Austin says: Once tested, the same update would be delivered to customers phones by an over the air update system.
[9:43 PM] Austin says: Customer input is an important consideration when we make enhancements and introduce new features as well as the existing issues.
[9:44 PM] Austin says: We request your patience in this regard.
[9:44 PM] D says: get better beta testers, they remind me of the easywriter team that provided my first word processing program. they never beta tested the program on a document longer than 16 pages, they didn't think anyone wrote longer documents. i couldn't get my NIH grants on the program and they crashed the computer. you guys hired the easywriter team from the 1980's?
[9:45 PM] Austin says: D, I will forward your suggestion.
[9:45 PM] D says: have a good night.
[9:45 PM] Austin says: However, we are here to provide the information available to us.
[9:45 PM] Austin says: Can I help you with another issue?
[9:45 PM] D says: the clock is running on getting this fixed in a rasonable time frame.
[9:45 PM] You have ended the session.

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