PDF "FILE DAMAGED AND CANNOT BE REPAIRED".

I work at a software firm. We have a web app. Users are complaining that when they download a document in the Web app, they can't use that PDF, as the ERROR Message is "FILE DAMAGED AND CANNOT BE REPAIRED." Known issue. But, how do I fix it. It has to do with encoding and my suggestion is to call the ISP, but is that all that I can do? Is there anything in this forum I can point to?

there is something with the pdf itself that is stopping FF from opening it, as when i try opening the same in Crome ... there also i encounter the same problem (the file opens partially and then stops opening). But if i download the same then i can view the same in Acrobat reader properly.
May be the way the pdf was created used something which FF s not able to render (the graphics used in charts etc)
The work around that is available is that you download the file and save it somwhere, then open the same in Acrobat reader separately

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