.PDF file not downloading with .pdf extension

Hi there,
I recently received the following from a user:
Hi I downloaded the PDF copy of the Good Design plan from the link: http://www.designcouncil.org.uk/en/Design-Council/Files/System-Files/Download/ Tried a couple of times, and the link downloads a file simply called "The" and it is not recognised as a PDF I manually added the suffix.pdf and the file is intact and working but just wanted to let you know. I'm using Firefox 2.0.0.16 on Mac
The original file was called, The_Good_Design_Plan.pdf, and we have renamed it to, thegooddesignplan.pdf - it now works correctly.
I'm guessing that all .pdf files need to be named without any ascii characters within their file name for them to work properly?
We have a large number of pdf's that are named as such: 'this_is_a.pdf' - should we remove all instances of '_' to avoid the above problem in the future?
Thanks for any help or advice.
Warren Vonk
UK Design Council

We use underscores in file names all the time with no issue.
Not sure what the issue was. Might have been on the clients end.

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