Pdf file won't convert to word.doc but gives me no error code to fix it

I'm using ExportPDF and when I try to access a file to convert from pdf to word document, it won't allow but doesn't give me an error code so I can find out why it won't open.

Hi Harri,
Would you mind providing more information?
What was the original document type before becoming a PDF? Is it a scanned copy?
How large is the file?
Looking forward to hearing back from you.
Kind regards, Stacy

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    Would you mind providing more information?
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