PDF File Won't print text, just watermark and image

Hello,
I have created a fillable/saveable PDF.  I have one client who states that when he attempts to print it, it only prints the watermark and our logo in the upper right corner.  He says that it won't save either.  He has made an attempt at two different computers.  There is a similar PDF we created that he can print and save properly.  So far it's just the one we are having trouble with.
When we check it on our end, it works fine.  We can save and print it fine.  I have asked what browser he is using and await a reply.
Any ideas on a setting on his computer, browser or Adobe Reader I can have him check?
Many thanks!,
Dave

As far as the printing, he likely does not have document and markup selected. The document is the original PDF and the markup would be form fields and such.
As for saving, if he is using Reader he will not be able to save unless you have activated Reader Rights. There are license restrictions on using the activation you should read before you go on your merry way, generally restricting the number of uses (500) of the form for data collection in that case.

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