PDF files created in Preview won't open in Adobe Reader

I consider Preview to be a swiss army knife when it comes to working with PDF and graphic files. Lately (since the last OS update?) PDF files created in Preview won't open in Adobe Reader. Reader either crashes or just becomes unresponsive. I've been able to open the files in older versions of Adobe Professional but Reader 8 or 9 can't open the files. Anyone else experiencing these problems?

Yes. We noticed this problem after upgrading to 10.6.7. When we made a PDF from Word 2011 or even Text Edit through Adobe's "Save as Adobe PDF" it would hang. When we made a PDF using Apple's "Save as PDF" it would lock up Acrobat Pro 9 and also Acrobat Pro X. NOTE that this only happened using Adobe OTF fonts.
I posted this problem on Adobe's forum and received a message from admin there that this was caused by a change in font handling with Apple's 10.6.7 update.
As of yet, no solution has been posted. I also received a message from Adobe's Tech Support that it was forwarded to their engineers.
Still waiting.

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I created a brochure in pages and exported it to a pdf format. The pdf looks and opens perfectly using preview but when opened in adobe reader (which my printer uses), fonts look odd, transparencies don't display...etc. Tells me error exists on page?

I created a brochure in pages and exported it to a pdf format. The pdf looks and opens perfectly using preview but when opened in adobe reader (which my printer uses), fonts look odd, transparencies don't display...etc. Tells me error exists on page?

Does this essentially mean there is no way to fix this problem on my end? It's a pity because the design and branding of my brochure will suffer if I remove transparencies and use different fonts. It also concerns me moving forward because it means the quality of print on my pieces will be significantly lower because most commercial printers use Adobe products.

PDFs saved from Safari won't open in Adobe Reader

PDFs saved from Safari won't open in Adobe Reader - damaged file
iMac late 2009 8Gb 3.06 Intel Core 2 Duo - Safari 6

I encountered the same problem and tried doing what Suzanne did by right clicking the file and saving it to the computer first and then opening it.
And then after double clicking the saved file windows prompted whether I want to open it with the newly installed Adobe reader 9.0 or with Microsoft Word. I chose the Adobe Reader 9.0 and clicked on the check box asking whether we always want to open this type of file using this program.
I managed to open the file and best of all is after that I was able to directly double click on the pdf email attachments to open it.
Seems like that we need to let windows associate the file type with the program first.

Firefox repeatedly asks me what to do with PDF files, even after I tell it to use Adobe Reader to open them.

For some reason, Firefox repeatedly asks me what to do with certain PDF files (but not all) even after I have indicated that I want it to use Adobe Reader X to open them and checked the "always use this application" box. I have gone through all of the troubleshooting steps on the Firefox support website to no avail. However, unlike what is shown in the troubleshooting section, when I go into Tools/Applications/Preferences, I do not see a listing for "Adobe Acrobat Document." Instead, there is a listing for "pdf file," which opens with "Adobe Reader"--no "(default)" or "(in Firefox)" appended.

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox > Preferences > Privacy > Cookies: "Show Cookies"
See also:
*http://kb.mozillazine.org/File_types_and_download_actions

PDF files created on PC don't open properly on Mac

Our homeowner's association has documents on a website that is serviced by a Homeowners Association company. The documents are PDF documents that have been created at various times but primarily on PCs. Some of them open correctly on my MacBook Pro (OS 10.6.4) using Adobe Reader (9.4.0) while others appear to open the pages (multiple page documents show all of the pages) but with blank pages. Of course, when I contact the local administrator, he says I should get a PC. I was wondering if the difficulty is with my Adobe Reader or perhaps the way in which the documents were converted from Word to a PDF file.

Beverly A Johnson wrote:
when I contact the local administrator, he says I should get a PC.
I certainly hope he isn't serious, if so, I'd put the blame squarely on him for producing a non-compliant PDF. That is a seriously ignorant statement on his part (no, I'm not defending Macs, I run many different platforms).
First thing to be sure of an a Mac is that Mac Preview isn't accidently opening the file instead of Reader. I assumed you checked that already.
Second, if you are opening it within a browser by clicking on a link try right>click (or Control>Click) to get the dialog that has an option to save the file to your hard drive. Once saved, open Reader and use File>Open to open the PDF that you saved to your machine.
Does that work?
If not, with the PDF open go to File>Properties>Description. What does it say next to Application. Then go to File>Properties>Description Advanced. What does it say next to PDF producer and PDF version?

.swf file created from Indesign won't open in Flash Player

I have created an interactive flash presentation using Indesign. For several weeks I have made edits, exported a .swf file and opened the file by double-clicking it to open in Flash Player. From there I was able to export an .exe file with an embedded projector for users that may not have flash player. The file does not open and asks whcih progrma I would like to open with when clicking the file.
I am running Windows XP, Adobe CS5
Thanks for your help.

That sounds more Windows file association issue.Have you tried to Right-Click your SWF and choosed Open With (or something like that), you can choose Flash Player from that list if it´s installed.

PDF files on the Internet won't open...thanks to new Adobe update?

I'm running OS 10.6.8 on a MacBook Pro. I installed Adobe Reader 10.1.3 and now can't open any pdf files on the Internet. Before I spend $39 calling an Adobe tech, I wonder if anyone can help?

Yachna: Thank you for your post of April, 18, 2012. You wrote:
"If you are using Firefox, Please try launching Firefox in 32 bit modeWe don't support firefox in 64-bit mode
->Go to Applications
->Command click Firefox app to open the context menu
->Choose Get Info Check ‘Open in 32-bit mode’
Launch Firefox now and try to open a pdf. This should work
For Safari,
Please launch your Safari in 64 bit mode and then try viewing/printing the pdf. We don't support Safari 5.1 in 32-bit mode.
->Go to Applications
->Command click Safari app to open the context menu Choose Get Info
->UnCheck ‘Open in 32 bit mode’
Launch now and try to open a pdf. This should work"
In my case, the problem occured only when I used Firefox. I followed your advice in that regard and retried opening several pdf's that previously would not display. All did display in 32-bit mode for FireFox. Your statement that "We don't support Firefox in 64-bit mode." and your self-description as "Emploee" lead me to think that you are an Adobe employee. I'm new to all this, so sorry if my inference about who you are is wrong. But if it is correct, then your advice would seem to be from-the-source-credible. I hope that in the future, Adobe will support Firefox in 64-bit mode.
One question though: If, as you state, Adobe does not support Safari 5.1 in 64-bit mode, why haven't I had the same problem displaying pdf's with version 5.1.5 Safari? Only guess I can make at that is that as of Safari 5.1.5 (vs. Safari 5.1), Adobe does support Safari in 64-bit mode. Anyway, thank you! And I hope that in my newness to all this, I haven't confused things too badly.

PDF files won't open with Adobe Reader.

When I double click on a PDF file Adobe Reader opens to a blank screen for a few seconds & then closes. The same files open fine with Expert PDF software.

Three things to try...
Using Windows Explorer navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement
Can you open Adobe Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].
It could even be a malware issue; see http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

InDesign File created on PC won't open on Mac

My office is collaboraing with a consultant to create a document in InDesign. We are on PCs and she is on a Mac. We have sent her our .indd files and she is unable to open our InDesign files (not sure if there is an error message or what, I will get more information from her ASAP). Any thoughts on why? Suggestions?
It is my understanding that the programs are compatible crossplatform. We are running CS2, unsure what she is running, but if opening different versions works the same as other Adobe programs, it would know, and give you a warning, if that were the problem.
I'll update with more information as I get it, but there may be an easy solution that I am missing.
We are an architecture firm and have minimal knowledge of InDesign. We only use it every now and then for very basic layouts and have never attempted or needed to share files, so bear with me if there is a simple explaintion! Thanks.

Thanks all for the help, but we have decided to work around it differently.
She was using CS1, and the message she was getting was that there are additional plug-ins required, and she said that when she attempted to download them, CS1 was too old a version.
INX also did not work, not sure why, but not too concered at this point.
Thanks anyway.

Pdf attachments won't open in Adobe Reader 9

After installing Adobe Reader 9, I can no longer open pdf files that come as email attachments. Even attachments I opened two weeks ago no longer open. Error message is from Microsoft Outlook and reads "Application not found." I've found Adobe Reader in my "All Programs" list. After opening the email, I right-click the attachment and save it as a file. Then, I can open Adobe Reader and browse to that file and open it successfully. But NOT by double-clicking the attachment in the email. Any ideas? Thanks!
P.S. I posted this message in the "Adobe Reader 9 Won't Download" then realized it was off topic, so I started another topic. Mea culpa!

I encountered the same problem and tried doing what Suzanne did by right clicking the file and saving it to the computer first and then opening it.
And then after double clicking the saved file windows prompted whether I want to open it with the newly installed Adobe reader 9.0 or with Microsoft Word. I chose the Adobe Reader 9.0 and clicked on the check box asking whether we always want to open this type of file using this program.
I managed to open the file and best of all is after that I was able to directly double click on the pdf email attachments to open it.
Seems like that we need to let windows associate the file type with the program first.

Why can't I open pdf files in my browser even though I have Adobe Reader 9.4.1 downloaded?

This is an irregular problem. Sometimes pdf files open; sometimes not. The message is always that this type of file is not supported by my browser.

Are you saying that Adobe Reader or Preview can't read PDF file that you download? Or, are you saying that you can't display PDF files in your Safari broweer? If the latter, then delete any AdobePDFViewer plugins you find in /Library/Internet Plug-ins/ and restart. That should allow Safari to display PDFs in its window. BTW, that's the worst place to view them. Better to download them and use Adobe Reader or Preview.

When trying to open .pdf files i get a gray screen with message"adobe reader can"t open file.If running please exit and try again 15:3"..any ideas

Cannot open >pdf files..Keep getting gray screen with following message "error trying to open file..if adobe reader is running exit and try again 15.3"

I have the same problem also but solved with the solution from http://www.brain-cluster.com/blog/orange/2011/03/06/there-problem-adobe-acrobatreader-if-it-running-please-exit-and-try-again

PDF won't open with Adobe Reader

I have Windows 7 OS, after an update several months ago, I cannot open any PDF's in Internet Explorer. It opens fine in Firefox and Chrome. I've tried to uninstall and re install the Adobe Reader, but still doesnt open in Internet explorer

Please right click the Adobe Reader icon, and in the properties dialog box. Click on the "Compatiablity" tab and check the Run this program in compatiblity mode with Windows XP. Click on "Apply" and OK
Now launch IE11 to view any PDFs, see if that works.
~Deepak

Pdfs print fine with preview, not at all with adobe reader

this is a relatively new issue that popped up sometime in the last month or so. when i try to print any pdf document with adobe reader, to my HP laserjet P1505, i get the following error:
/usr/libexec/cups/filter/pstoraster failed
if i open up the same document with preview, it prints fine. i updated my printer software, and reinstalled adobe reader with no change. what gives?

here's what popped up in that log just now when the print failed:
thanks for looking at this!
D [10/Sep/2010:08:38:48 -0400] [Job 215] argv[6]="/private/var/spool/cups/d00215-001"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[0]="<CFProcessPath>"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[1]="CUPS_CACHEDIR=/private/var/spool/cups/cache"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[2]="CUPS_DATADIR=/usr/share/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[3]="CUPS_DOCROOT=/usr/share/doc/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[4]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[5]="CUPS_REQUESTROOT=/private/var/spool/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[6]="CUPS_SERVERBIN=/usr/libexec/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[7]="CUPS_SERVERROOT=/private/etc/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[8]="CUPS_STATEDIR=/private/etc/cups"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[9]="HOME=/private/var/spool/cups/tmp"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[10]="PATH=/usr/libexec/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[11]="[email protected]"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[12]="SOFTWARE=CUPS/1.4.4"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[13]="TMPDIR=/private/var/spool/cups/tmp"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[14]="USER=root"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[15]="CUPS_SERVER=/private/var/run/cupsd"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[17]="IPP_PORT=631"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[18]="CHARSET=utf-8"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[19]="LANG=en_US.UTF-8"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[20]="APPLE_LANGUAGE=en-US"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[21]="PPD=/private/etc/cups/ppd/HPLaserJetP1505.ppd"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[22]="RIPMAXCACHE=8m"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[23]="CONTENT_TYPE=application/postscript"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[24]="DEVICE_URI=usb://Hewlett-Packard/HP%20LaserJet%20P1505?serial=CA4467F "
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[25]="PRINTER_INFO=HP LaserJet P1505"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[26]="PRINTER_LOCATION=MOS525macSobeck"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[27]="PRINTER=HPLaserJetP1505"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[28]="CUPS_FILETYPE=document"
D [10/Sep/2010:08:38:48 -0400] [Job 215] envp[29]="FINALCONTENT_TYPE=printer/HP_LaserJetP1505"
D [10/Sep/2010:08:38:48 -0400] [Job 215] Started filter /usr/libexec/cups/filter/pstops (PID 99017)
D [10/Sep/2010:08:38:48 -0400] [Job 215] Started filter /usr/libexec/cups/filter/pstoraster (PID 99018)
D [10/Sep/2010:08:38:48 -0400] [Job 215] Started filter /Library/Printers/hp/laserjet/hplaserjetzjs.bundle/Contents/MacOS/rasterToHPZJS (PID 99019)
D [10/Sep/2010:08:38:48 -0400] [Job 215] Started backend /usr/libexec/cups/backend/usb (PID 99020)
D [10/Sep/2010:08:38:48 -0400] [Job 215] Starting ESP Ghostscript 7.07.1...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Running /usr/local/bin/gs -dQUIET -dDEBUG -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOMEDIAATTRS -sDEVICE=cups -sstdout=%stderr -sOUTPUTFILE=%stdout -c -
D [10/Sep/2010:08:38:48 -0400] [Job 215] /usr/libexec/cups/filter/pstoraster: line 58: /usr/local/bin/gs: No such file or directory
D [10/Sep/2010:08:38:48 -0400] [Job 215] Page = 612x792; 18,14 to 594,778
D [10/Sep/2010:08:38:48 -0400] [Job 215] slow_collate=0, slow_duplex=0, slow_order=0
D [10/Sep/2010:08:38:48 -0400] [Job 215] Before copy_comments - %!PS-Adobe-3.1
D [10/Sep/2010:08:38:48 -0400] [Job 215] %!PS-Adobe-3.1
D [10/Sep/2010:08:38:48 -0400] [Job 215] %ADODSCEncoding: MacOS Roman
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%Title: 125vocab2.pdf
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%Creator: Adobe Acrobat 9.3.4
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%For: osu
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%CreationDate: 9/10/10, 8:37 AM
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%BoundingBox: 22 40 590 774
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%HiResBoundingBox: 22.4091 40 589.5909 774
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%CropBox: 22.4091 40 589.5909 774
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%LanguageLevel: 2
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentNeededResources: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentSuppliedResources: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentNeededFeatures: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentSuppliedFeatures: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentData: Binary
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%PageOrder: Ascend
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%Pages: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%DocumentCustomColors: (atend)
D [10/Sep/2010:08:38:48 -0400] [Job 215] %%EndComments
D [10/Sep/2010:08:38:48 -0400] [Job 215] Before copy_prolog - %%BeginDefaults
D [10/Sep/2010:08:38:48 -0400] [Job 215] usb: AppleLanguages="en-US"
D [10/Sep/2010:08:38:48 -0400] [Job 215] STATE: +connecting-to-device
D [10/Sep/2010:08:38:48 -0400] [Job 215] Looking for 'Hewlett-Packard HP LaserJet P1505'
D [10/Sep/2010:08:38:48 -0400] [Job 215] load_classdriver(/System/Library/Printers/Libraries/USBGenericTOPrintingClass.p lugin) (kr:0x00000000)
D [10/Sep/2010:08:38:48 -0400] [Job 215] Opening connection
D [10/Sep/2010:08:38:48 -0400] [Job 215] load_classdriver(/System/Library/Printers/Libraries/USBGenericTOPrintingClass.p lugin) (kr:0x00000000)
D [10/Sep/2010:08:38:48 -0400] [Job 215] STATE: -connecting-to-device
D [10/Sep/2010:08:38:48 -0400] [Job 215] Sending print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Read 59 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] CUPSSC_CMD_DRAINOUTPUT received from driver...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Wrote 59 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Read 16 bytes of back-channel data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Using unbuffered writes.
D [10/Sep/2010:08:38:48 -0400] [Job 215] Executing Shutdown().
D [10/Sep/2010:08:38:48 -0400] [Job 215] CommandInterface does not exist.
D [10/Sep/2010:08:38:48 -0400] [Job 215] Releasing the Command Interface.
D [10/Sep/2010:08:38:48 -0400] [Job 215] Entering ProcessStatusMessages(60.000000)
D [10/Sep/2010:08:38:48 -0400] [Job 215] About to read CUPS back channel...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Read 319 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] CUPSSC_CMD_DRAINOUTPUT received from driver...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Wrote 319 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Got USB transaction timeout during read
D [10/Sep/2010:08:38:48 -0400] [Job 215] ...back channel read returned; -1 bytes returned.
D [10/Sep/2010:08:38:48 -0400] [Job 215] Exiting ProcessStatusMessages
D [10/Sep/2010:08:38:48 -0400] [Job 215] Entering ProcessStatusMessages(1.000000)
D [10/Sep/2010:08:38:48 -0400] [Job 215] About to read CUPS back channel...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Read 18 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Wrote 18 bytes of print data...
D [10/Sep/2010:08:38:48 -0400] [Job 215] ...back channel read returned; -1 bytes returned.
D [10/Sep/2010:08:38:48 -0400] [Job 215] Exiting ProcessStatusMessages
D [10/Sep/2010:08:38:48 -0400] [Job 215] Sent 396 bytes...
D [10/Sep/2010:08:38:48 -0400] [Job 215] Got USB transaction timeout during read
D [10/Sep/2010:08:38:48 -0400] [Job 215] End of messages
D [10/Sep/2010:08:38:48 -0400] [Job 215] printer-state=3(idle)
D [10/Sep/2010:08:38:48 -0400] [Job 215] printer-state-message="No pages found!"
D [10/Sep/2010:08:38:48 -0400] [Job 215] printer-state-reasons=none

Firefox Crashes Consistently after closing tab with a pdf file displayed. Signature = LookupNPP Already tried updating Adobe Reader with no remedy.

While using www.airset.com, within File App, I open a pdf file (which opens in a separate window, then close the separate window with the pdf fil ==> Firefox crashes consistently (with AirSet Connector Extension enabled). Crash does not occur if AirSet Connector is disabled. Gary

Since it doesn't seem like you are looking for support, locking this thread.

PDF files created in Preview won't open in Adobe Reader

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