.pdf files don't open after having download the creative cloud because of a previous trial version

Dear,
I used a trial version of acrobat pro for a month. After the trial I downloaded the creative cloud to enjoy all the programs.
The creative cloud is well installed on my computer but now every time I try to open a .pdf document it refers to the trial saying that it is over and that I should subscribe, but I did!
I am kind of desperate, I can't open .pdf files.
Can anyhow help?
Thank you!
Lionel

I am not one to recommend reinstall, but that might be required. One of the problems with CC is that it leaves some info in the system that makes it think it is installed, even after you uninstall it. There is a fix for that, but I don't remember it (right now I am not remembering much with pneumonia). If you decide to uninstall, you should go through the uninstall process (there may be a special uninstall for CC that I have not seen). Then run Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs. Remove any leftover part of the Acrobat folder, reboot, and reinstall. It may reinstall or you might run into that other fix that is needed. In that case you will have to search the forum.

Similar Messages

I can't open PDF files, can't open, update, or download Adobe Reader ( I had it until recently) and don't have an "edit options"

I can't open PDF files, can't open, update, or download Adobe Reader. (I had it until recently.) None of the "helps" seem to help. I can't even open Adobe Reader now.

Ignore the instructions about "edit options", to install Adobe Reader download the installer from http://get.adobe.com/reader/ and run the installer. Alternatively, a direct link for the latest version of Adobe Reader is:
http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3.4/enu/AdbeRdr934_en_US.exe
The following article should help you set it up - [[opening PDF files within Firefox]].

PDF file won't open after saving it from the web. get error message file is damaged.

My PDF files won't open after saving them to Docs from the web. I get error message file is damaged. Can someone help me correct this problem on Mac Air w Mountain Lion?

I wonder if the image is being embedded somehow and there is not enough scratch disk space to render the file. Just a hunch. Check your hardrive to see how much free space is available. Also, check your RAM and see if you can upgrade ( install more, install much more ) to max out as much RAM as possible. At a minimum, check for fragmentation and do a "Correct Permissions" via Apple's Disk Utility.
But, weird things start happening when a font becomes corrupt. Not that one is, but it may be in your best interest to acquire a font management utility like Font Agent PRO ( if you don't have one already ). A good font management program can detect and disable corrupt fonts.
CS1 and OSX10.4 should be fairly compatable with the 7500, but you may have gone as far as you can go. Think about upgrading to a G4 or a G5. I believe the 7500 was pre G3 ( which I think is the minimum requirements for CS1 ).

The green forward and back arrows under File and Edit disappeared after I downloaded the new Firefox Toolbar. How do get them back?

The green arrows for page forward or back at the top left under File and Edit disappeared after I downloaded the new Firefox toolbar (for 3.6) and were replaced by Most Visited, Getting Started and Latest headlines Icons, which I have little use for. How do I get the Original Toolbar back?

Is the Navigation Toolbar not being displayed? See below.
'''Can't see the Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help)?
Turning the Menu Bar on and off is a new feature in version 3.6.
''(~~red:Linux & OSX see~~: [[Menu bar is missing]] )''
''Windows'' Method 1. '''''Hold down''''' the key and press the following letters in this exact order: V T M then release the key
''Windows'' Method 2. Tap the F10 key, while the Menu bar is visible, choose "View > Toolbars", click "Menu Bar" so that a check mark is placed next to Menu Bar
''Windows'' Method 3. Tap and release the key. The Menu Bar will be displayed; then choose ~~red:V~~iew > ~~red:T~~oolbars and click on ~~red:M~~enu Bar so that a check mark is placed next to Menu Bar
The Menu Bar should now be displayed permanently, unless you turn it off again using View > Toolbars. Check mark = displayed, NO check mark = not displayed.
See:
http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
http://kb.mozillazine.org/Toolbar_customization#Restoring_missing_menu_or_other_toolbars
'''Navigation Toolbar, Bookmarks Toolbar and other Toolbars''' under View > Toolbars. Clicking on one of them will place a check mark (display) or remove the check mark (not displayed).
'''To display the Status Bar''', View, then click Status bar to place a check mark (display) or remove the check mark (not displayed).
'''Full Screen mode'''
http://kb.mozillazine.org/Netbooks#Full_screen
Also see:
''' [[Back and forward or other toolbar buttons are missing]]'''
'''[[Navigation Toolbar items]]'''
'''[http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar How to customize the toolbar]'''

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it

I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?

Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath.

I've downloaded the creative cloud app and the photoshop. Now, how do i open the photosop?!! tried clicking on the image but nothing happen.

I've downloaded the creative cloud app and the Photoshop. Now, how do i open Photoshop?!! tried clicking on the image but nothing happen.

Thank you so much. I finally got it to work. I don't know why it has to be such an ordeal when it comes to Adobe products!
Todd
Todd McVey
Art Direction
201-723-0104
[email protected]
www.toddmcvey.com
@mctwitthis

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed.

I've downloaded the Creative Cloud, once completed the creative cloud window pos up with spinning whell in center then the entire window disapears. How do I get it to remain open so that I can download programs needed

right click the executable > click 'run as administrator'.

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

After installing Windows 8, I am unable to download the creative cloud and the program I purchased for school.

I purchased photoshop for my computer. I updated my computer's operating system. I logged into adobe. I am unable to download the program again unless I pay again or use the trial.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.

I have downloaded After Effects via the creative cloud, however it still asks me for a serial number, and I cannot log in to the licencing site.
Please help

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

I have downloaded the Creative Cloud and when it finished, it opened up and was completely blank. Nowhere for me to sign in and no apps for me to click to download. I need this to be fixed ASAP. What is the problem here?

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Hello everyone, I downloaded adobe creative cloud, because I wanted to try after effect, but in the cloud are all the test programs trane after effect, someone could help me

Hello everyone, I downloaded adobe creative cloud, because I wanted to try after effect, but in the cloud are all the test programs trane after effect, someone could help me

means that there are all of the test programs in the cloud for adobe after effect but do not, the logo for download after effect ce.non not know the perche.mi could help

Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

Downloaded the creative cloud, success in installing photoshop but got an error msg 'installation failed. file is corrupted'. what can I do?

Thanks.
I'm using mavericks OS.
Here is a screenshot.
Please let me know what other details you need. I have another team member that wasn't able to install Illustrator.
We both got new computers, upgrading from CS5.5, deactivated the previous version and deleted the file from the old macs.

I downloaded the creative cloud and i cannot find adobe after effects to download. help plz

i downloaded the creative cloud and i cannot find adobe after effects to download. help plz

This has been discussed 500 million times: If it doesn't show up your system doesn't meet the requirements. Check them on the product page.
Mylenium

I'm having trouble downloading the Creative Cloud and I think it many be a problem with my internet speed. We have a cable wireless modem.

I am trying to download the Creative Cloud with Photoshop and Lightroom. It doesn't load and I actually let it run all night and it still didn't load. I uninstalled Creative Cloud and tried again. What am I doing wrong? Could it be that I am using wireless?

Hi Rickeee48,
May I know what is the error you are getting when you try to download Creative Cloud. Also you can follow the below link it may help.
http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
Regards,
Prabs

After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of

After I purchased the creative cloud, I receive an error message when trying to use premier pro cc 2014. It states "Adobe Premiere Pro 2014.2 has stopped working. A problem has caused it to stop working. Windows will close the program and notify you of a solution." When I used the trial I never received this message. Now after purchasing it I receive this error each time I open PP and am unable to use. it. Any ideas or support to fix this issue?

What does the detailed crash report say?
And have you updated your video card drivers from the GPU maker's website? (most crashes on launch are due to bugs in out of date video card drivers)

.pdf files don't open after having download the creative cloud because of a previous trial version

Similar Messages

Maybe you are looking for