PDF files not executing video created with Captivate

I create eLeaning videos with Adobe Captivate and the resultant video is generated in a PDF and HTM files. For some such elearning, the PDF is not working. the window opens and the bar for TOC and a small black window where the video loads, display. It is as if the video is in the process of loading but nothing happens.
I use windows 7 OS. Captivate is not an issue since the HTM files are generating correctly. Adobe Reader is also not an issue since some of the videos are loading perfectly. There are only some videos that are giving a problem. Any idea what could be wrong. Would appreciate if anyone has an advise.

Please add the source file and published output in Flash Player global settings .
You may use the link down below to check the process of adding content to Flash Player global settings. http://help.adobe.com/en_US/AS2LCR/Flash_10.0/help.html?content=00000453.html
If it still doesn't work then please let me know the format of the video which are not working.
Regards,
Rajeev.

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