Pdf files opening up way to large by default in adobe reader

I am wondering if anyone has had the issue with pdf's opening up like 300% way to big by default? I have a customer who says that when ever he opens a pdf he can't even read it because it is toooo large. Any suggestions to help him work it out would be great. I told him it's probably a preference thing, but then why is it doing it by default then?

If it happens to all PDFs, it probably is due to a preference setting: Edit > Preferences > Page Display > Default Layout and Zoom
Note that there's another preference setting that comes into play as well: Edit > Preferences > Accessibility > Override Page Display > Always use Zoom Setting
Documents can be set up with a default zoom setting as well, so that's another possible cause.

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