PDF files opens in Adobe Reader  9 but not Adobe Acrobat Pro 9

After one of my users digitally signs a PDF file, and saves it, he cannot open it again.
He gets either a reference memory error or a Font Capture error.
I can open the same PDF file with Adobe Reader 9 and Adobe Acrobat Pro 8.
If  I take the same file to a system with Adobe Acrobat Pro 9 - same error on the same file.
Happens to my administrator account as well.
Acrobat Pro 9 version: 9.4.1
Adobe Reader version: 9.4.1
Acrobat Pro 8 version: 8.2.5
Windows XP SP3
IE 7
Acrobat Pro 9 has been completely uninstalled, the system rebooted, and the software reinstalled.
Customer's profile has been rebuilt.
The error message in the event log are:
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date:  1/31/2011
Time:  12:56:02 PM
User:  N/A
Computer: XXXXXXX
Description:
Application popup: Font Capture: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".
or
Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date:  1/31/2011
Time:  1:13:06 PM
User:  N/A
Computer: XXXXXXX
Description:
Application popup: Adobe Acrobat Pro: Acrobat.exe - Application Error : The instruction at "0x037c33c9" referenced memory at "0x00000010". The memory could not be "read".

So the option was already checked when opened the document. I went ahead and unchecked, closed, reopened just to test and it's still not displaying correctly.
In response to Bill@VT. The image is on top of a white background so I can't tell if there is space there or not, it's just all white.
She showed me another document that's doing something similar today. This time the pdf was done with a green background and now the background shows as white. It was created the same way with Indesign and it shows fine in Reader and the Windows preview pane just not Acrobat. I'm trying to get the user to find the installation media so I can remove and reinstall, but I'm not sure if she will be able to find it.

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