PDF files that do not print out on paper but are OK on screen

Print PDF files when produced in ADOBE XI from Excel 2010 worksheets
The PDF files appear ok on the screen but do not print out all of the text on paper.
Formating is recognised and printed oK but not text.
Font segoe UI size 9 point - colours used default, blue and brown. What little that is printed shows all colours OK but not all body of text
This problem has been reported to me from dozens of my Clients and I have the same problem when printing hardcopy.
Can anybody help ?

I tried a font change on an abstracted part of the original file. I selected Ariel - the majority of the page printed - headers and footers partialy printed. But it is a step forward thank you.
My choice of Font Segoe UI (True type) font as a default was after reading an article which stated that Segoe and another font, were fast becoming a "Microsoft computer standard font".
A further question falls out of my problem is why is there no problem when a client of mine converted the original Excel Workbook with Adobe 9 and had no such problem ?.
I do not have ADOBE 9 and cannot test it myself - but why should it work with an older version of ADOBE ?

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