PDF files viewed in Safari or downloaded through Safari: Text appears as black and gray boxes

Hi, a client of ours is having issues viewing PDFs on her home computer. When she views them in browser OR if she saves them through the browser and opens them, she gets the same result. All text (it is an uncommon font being used) shows up as boxes:
The error is occuring on OSX 10.6.8 using Safari 5.1.10
The PDF file is being saved out through Word
Client does not have Adobe Acrobat Pro
Is there anything that can be done to get this to display properly on Snow Leopard / in Safari?
Please let me know if you need additional details about the situation, and I'll get them from the client.

Remove any AdobePDFViewer plugins from /Library/Internet Plug-Ins, restart, and the problem should be gone.

Similar Messages

Editing a PDF file with Acrobat XI pro... some "text" is not selectable and vanishes upon saving

Hi folks.
I've googled around for a few hours, but I'm completely stumped with this one.
I'm trying to edit a .pdf file that was generated from Word 2007. Mostly it edits fine, but for reason some of what appears to be text isn't selectable with the text and image editor... in fact it doesn't even have a bounding box around it. When I move around the document or save it in acrobat pro, the "text" then vanishes.
I include a dropbox link to a partial screenshot image which shows what I'm talking about. You can see that the italic bold A doesn't have a box around it in some cases.
https://www.dropbox.com/s/42i8xms78lvw12b/Screenshot%202014-02-07%2011.19.07.png
Can anybody kindly shed some light on what I'm doing wrong?
Thanks!
-- gyre --

Hi Bill. Thanks for replying.
Unfortunately, I don't have the option of using the original DOCX file. The author lost it, leaving only the pdf around
I'm using AA XI 11.0.06. Upgraded this morning. That's running on Windows 7 Ultimate 64.
I get the boundary boxes by clicking on the 'edit text and images' tool, and they appear. Or don't in this case
I only need to change a few characters in the file. However, even just opening up the file in AA and then saving, the "A = " "text" gets deleted.
Could it perhaps be something to do with embedded or missing maths fonts on my machine? I mean, I don't get any warnings, just can't do anything with the A and AB italic bold text.
Thanks!
-- gyre --

When I go to view a video I downloaded from iTunes the screen goes black and won't play. Tried turning it off multiple times. Still downs not work

Worst part is I am on a plane and now have time to kill as I can't watch my movie right now

Quit the video app and try again.
Go to the home screen first by tapping the home button. Quit the app by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on the video app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the app. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Launch the video app again and see what happens.
If that doesn't work - go to the home screen again and swipe to the right to bring up the search feature. Type the name of the movie in the search field at the top. If the movie shows up in the search - tap on the icon and hopefully it will start playing. Let it play for a couple of minutes and tap done. go back to the video app and see if the movie appears there. If so you should be able to play it from there.
If that doesn't work, try resetting the iPad and launch the video app again.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

PDF files will not open or download

Recently my PDF files stopped opening up or downloading in Safari. It just starts to access the pdf file in the browser and then stops.
I reinstalled Acrobat.
Any ideas??
Lee

From a Finder window select MacintoshHD in the Sidebar on the left then open the Library folder then the Internet Plug-Ins folder.
Move the PDF Browser Plug-in from the Internet Plug-Ins folder to the Trash.
Restart your Mac, launch Safari. Try a PDF file.

Is there a way we can use Acrobat Standard to assign a password for opening of signed PDF file once it has been downloaded from DocuSign?

Prior to implementing DocuSign, we used to scan manually signed document to a PDF file and then store the PDF file in a HR file share. We would then use Adobe Writer Standard to assign a read/write password to the PDF file. We now use DocuSign to have documents electronically signed and download the DocuSign PDF in our HR folders. However Adobe Acrobat Writer does not allow us to assign a password. It pops up a dialog box saying ""you cannot change security on this document because the document is signed or certified". We want to continue being able to store the PDF in our HR file share with passwords to restrict who can view off the share. Is there a way we can assign a password to the PDF file once it has been downloaded from DocuSign?

Thanks Bernd. We can't assign passwords before signature process starts as people will not be able to open the PDF without knowing the password. I think we will change our process and simply leave the electronically signed PDF in DocuSign and then "print" the PDF to our local file share for internal HR purposes. thanks again.

I can't open PDF files even though I have downloaded Adobe Reader. I am using a Mac book Pro

I can't open PDF files as the screen message says I have to reopen the computer and sign the Adobe Reader agreement but even though Adobe has downloaded I don't get any screen message indicating where I would do this.
Where is this?

after downloading, did you install adobe reader?

When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the o

When trying to PDF a webpage into a PDF, it does not work, I go through all the steps as normal, and It does nothing. I can repeat my action, where instead of "printing" to adobe, it saves the file, which it doesn't save it at all. I can't even find the original in my work folder. I need to know how to stop this from happeing and get it back to the way it has been working he last 6 months since i purchased this program.

Hi pissedadobeuser,
Does this issue occur with any particular web page?
Are you able to print the webpage to 'Adobe PDF' to convert it to pdf.
Which Browser version, OS version and Acrobat version are you using?
Regards,
Rave

PDF files will not open or download on my mac book pro

pdf files will not open or download on my mac book pro, cannot read bank statements etc. Any solutions would be grear

Did you try using a different browser?

HT5678 I have problems saving pdf files in the web when I use Safari. I don't have this problem with firefox

I have problems saving pdf files in the web when I use Safari. I don't have this problem with firefox.

do they save ok if Safari - Preferences - Security - Allow all other plug-ins is unchecked ?
If so, likely an adobe or other pdf plugin
Re-check the setting above & quit any browsers,
Look in this folder by triple-clicking the line below, then ctrl-clicking it & choosing Services - Open
/Library/Internet Plug-Ins/
remove anything with pdf in the filename & test again
Sometimes, plug-ins can be in the User Library folder :
~/Library/Internet Plug-Ins/

HT1338 exe files won't open after downloaded from Safari on my Mac OS X 10.4.11

exe files won't open after downloaded from Safari on my Mac OS X 10.4.11

I use the free Unarchiver: http://unarchiver.c3.cx/unarchiver
I have just tested it on a self-extracting Windows Internet Explorer and it opened it first time on my Mac.
However, as you have been told, normally Windows executable files cannot be opened or used on Macs.

How do I extract 1 page of a pdf file? How do I send that as a original for mac and windows users?

How do I extract 1 page of a pdf file? How do I send that as a original for mac and windows users?

This is not really a Numbers question. I will provide an answer but suggest you make the question relavent for the forum where you post.
1) Open the PDF in Preview
2) select the menu item "View > Thumbnails"
3) select the page you wnt to share
4) copy (by using the key combination <command> + c OR select the menu item "Edit > Copy"
5) select the menu item "File > New From Clipboard"
6) save as a new name
7) share the new file

Having problems opening a pdf file with reader 10/11 get error msg cannot open close reader and try again any ideas

having problems opening a pdf file with reader 10/11 get error msg cannot open close reader and try again any ideas

Hi George ,
Is it happening with all the PDF' or any specific one?
Could you please share the error message so that we can replicate at our end ?
Try repairing reader once and see if that fixes the issue.
Launch Reader>Navigate to Help>Repair Adobe Reader Installation
Regards
Sukrit Dhingra

HT5655 After clicking Safari prompt box to "Download Flash..." , I'm linked to the Adobe Flash Player Download page. I click the "Download Now". The page advance to next page in the download process but then immediately goes black and nothing happens.

After clicking Safari prompt box to "Download Flash..." , I'm linked to the Adobe Flash Player Download page. I click the "Download Now". The page advance to next page in the download process but then immediately goes black and nothing happens. System preferences firewall is off and apps are allowed from anywhere and in Safari other plug ins are allowed and cookies are not blocked and pop up windows are not blocked. Why won't Flash Player download?

Don't DL Flash from web sites. If you have Adobe Flash installed it should be in System Preferences and you can find the latest version and download from there.
If you are installing for the first time,this is where to DL it.
http://get.adobe.com/flashplayer/

Just updated itunes now menu bar has dissapeared no black and white box at top left and ctr b does not bring anything up. i need file view etc please help driving me crazy

just updated itunes now menu bar has dissapeared no black and white box at top left and ctr b does not bring anything up. i need file view etc please help driving me crazy

Is the iTunes window in FullScreen mode?
If so, press esc key.

HELP! Exporting pdf issues - no email links and gray boxes around text

I'm a newbie to indesign, and trying to learn the program as I go. I need to export my pdf for onscreen viewing. When I "print" it works, but I get no email links, and those annoying white lines here and there. I read that exporting would solve the email link issue, but it opened another can of worms for my project. Now all my graphics have black or gray boxes across them, almost like censor boxes. But my email links work.
Learning Adobe is like learning a new language, and I have far from mastered it. So when I exported, I used the lowest resolution presets, assuming it knew what worked better than I did. After dozens of unsuccessful exports, can someone please help??
Also, I've been reading posts that say to convert all spots to color to resolve the white line issue. But it's grayed out in the ink manager. What is the secret to unlock it?
Thank you!!

Thank you for any and all help!
I have CS5.5, running on windows 7. It is up to date as of 1 month ago. Here's a sample of my problem pages. Also, a screen shot of what it should look like. My guess is it has something to do with the transparencies, since it's 2+ layers of embossed objects. If I export in Acrobat 4 (1.3) these boxes don't happen. But then I get the thin white lines across my graphics, and no email links. As for spot colors, I confess complete ignorance on all color issues, but I'm trying to learn as I go. How can I export this correctly?

PDF files viewed in Safari or downloaded through Safari: Text appears as black and gray boxes

Similar Messages

Maybe you are looking for