PDF font/typeface display problem

Hello. The company I work for was hired as a contractor to create an online training program. We created it in Word and sent the .docx files to the client to put up on their system. They converted the files into PDFs and uploaded them.
The problem is the PDFs they created from the Word docs are barely readable. We used Times New Roman but obviously something went wrong during the conversion process.
What is causing this problem and is there anything that can be done to fix it? Thank you in advance for any help.

Hi Chin
* Ensure that the font you used to develop the report exists on the Server system.
* Inspect uifont.ali to see if you have any font substitution for the font you are using in
your report.
Regards
Sripathy

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