Pdf form field data disappearing?

I am a designer creating fillable field form pdfs (service agreements, questionnaires) for a client (event services management) to send to their customers to fill out, in some cases sign digitally, and email back. In most cases, the fields the customers typed information in is blank in the returned form pdf.
Customers have been using Adobe Acrobat, Apple Preview, and presumably other pdf software. We have started to insist they only use Acrobat, but even in those cases the data fields are coming back blank.
I have read of instances where formatting fields within the form for font and font size can cause problems. Is that really the case?
I do optimize the pdfs when saving to be compatible as far back as Acrobat 4.
Any assistance is greatly appreciated!!!

This was the original file from my computer which hasn't been opened in Preview at any point. Dropbox uses some sort of PDF reader to view PDFs. I had to open up the PDF before I could share it to my Adobe Reader app.
So, now I've worked out how to transfer the original, uncorrupted, PDF file to Adobe Reader on my iPhone by connecting my phone to iTunes on my computer. And the ultimate proof is that the problem still occurs and therefore I believe this is a glitch with the Adobe Reader app specifically (it doesn't happen with my desktop Adobe Reader) which means form boxes with strokes applied don't always work.
You're welcome to try this for yourself - here's the original uncorrupted file. Although I've saved this one into Dropbox so that I can share, I haven't opened it in Dropbox:
https://www.dropbox.com/s/kutwzrrlfo4dpyg/Example%20page.pdf.zip
I've just removed the stroke and it works fine, even after opening in Preview first. This doesn't matter because the Adobe Reader app highlights all the fields by default anyway, so the stroke isn't needed in this case.
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Are you using Adobe Reader XI? And not Acrobat. It does not ask me to save the form if there are unsaved changes.
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