PDF Header not printing via Concurrent Manager.

XML Publisher 5.6.3
Oracle Financials 12.0.6
RTF Template created by Word 2003
When submitting a XML Publisher report request via concurrent manager and choosing a pasta driver printer to print too.
The report prints with no header details.
If you view the PDF report from the concurrent manager by clicking the view output button. The PDF document does have a header and if you print this PDF report via internet explorer the header does print out.
i.e. No header printer via oracle financials concurrent manager
But header printed out via internet explorer
so PDF is getting printed by Linux through CC Manager and no header details appear in the print out.
Any ideas?

All of the complex report logic is handled in your Oracle Report (rdf) file.
If your Oracle report is working OK, then this report should be generating XML.
After running your report, go to the View Requests window. Highlight your request, and click the Diagnostics button. Then click the 'View XML' button. If you see XML data, then you should be OK.
When I faced a similar issue, it was because the '1 step' process didnt work for the particular report I was using. The '1 step' process doesn't work for every report. Which report are you using?
If the report is submitted via a form (not the concurrent manager request form), then you probably need to use 2 steps to produce the desired output.
For more information, see the following thread:
Enhancment to avoid 2 step check printing
HTH,
Mark K

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