PDF only opens in one install of Std 7.1.0, nothing else at all

The business I work for has received a PDF from a customer, that is a version 1.3 file created using PDF-Xchange, and the PDF only opens on one computer in the whole of the business which is running Acrobat Standard 7.1.0.
On all other computers it will not open and Acrobat states that it is damaged. I've attempted to open it on other computers also running Std 7.1.0 with no success, and on my own which is running Pro 9.3.2.
How on earth is the PDF able to open on just this single computer and no others, no matter what software they are running ?.
Thanks.

Thank you both for the replies.   The install had gone well up to step 29 of the process.  I made sure I read the notes closely and applied everything that was needed for the install on V6R1.
Like Luis stated, I realized what was happening with the password because we did find that message in the system history log.   To make a long story short, we have '/usr/sap/trans' on a separate LPAR on our 570 and needed to create the <SID> profiles on that LPAR and grant them authority to the needed transport directories.   What happened though is once I did that I changed the passwords on both systems to match and didn't take into account the install process had the password we installed in the preliminary steps of the install stored somewhere.   So after changing both LPAR's <sid>adm password to the install defined password, all went well.
Again thank you so very much.  Much karma to both of you.
Doug

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