Pdf only prints 1 page

I have one user on windows 7 with Adobe Acrobat Pro 9.4.5 and when he tries to print any .pdf file it will only print 1 copy.  No matter how he attempts it only one copy will print.  We tried a 12 page document, choose page 3 only and 4 copies - nope only 1 copy will print.
Any ideas?

We ran the repair Adobe Installation and found that it is the collate button that is causing the problem.  If we have a multi-page document and the collate button checked it will only print one copy. If we uncheck the collate button on a multi-page document it will print multiple copies.  However if it is a one page document it will only print one copy with or without the collate button checked.  It doesn't seem to matter where the document is located either if it is one from a web page or one save to the hard drive.  And it does it with every pdf.

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