PDF opens fine, but when I try to page down or scroll down with the mouse, it hangs the file

Pdf files open fine in Acrobat 9 pro. I am having problems in page down or scroll down on the document. Only way to close the file is to go to task manager and end the program. In task manager it shows that there are 2 adobe acrobat files opened and not responding. What can I check or do about it? I have tried to disable all plug-ins, but that didn't help.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

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I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

The description says it all. I bought a movie on iTunes but when I try to watch it plays back slowly with no sound. Then the video will speed up and the sound will work for a moment then off again and back to slow motion. I have a dell laptop running windows 7

Hi Normanwh,
If you are having video playback issues in iTunes on your Windows machine, you may find the following article helpful:
Apple Support: Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Regards,
- Brenden

Firefox initally opens fine , but when I try to open another tab Firefox hangs or I get an unresponsive script message

firefox initally opens fine right to my homepage. Then a few minutes later it starts hanging and I cannot scroll or do anything until it connects. Similarly when I try to open a new tab, the new tab either hangs forever, or I get an unresponsive script error message. I have tried resetting firefox and starting firefox in safe mode. nothing seems to help.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it at all.

Without proper system information and the application logs nobody can tell you much.
Troubleshoot Creative Cloud download and install issues
Mylenium

I have adobe editions 4.0 and I've been trying to get library books on my kobo for over 2 hours! The book goes onto my Kobo fine, but when I try to open in on my kobo it says, "Oops! The document couldn't be opened. It's protected by ADRM and is not curre

I have adobe editions 4.0 and I've been trying to get library books on my kobo for over 2 hours! The book goes onto my Kobo fine, but when I try to open in on my kobo it says, "Oops! The document couldn't be opened. It's protected by ADRM and is not currently authorized for use with your Adobe ID." It does it with every single book. I've never had this problem before. I've tried everything! Please help.

same problem for me. I am using abe edition 3 as I don't think 4 can be used with kobo. Book has been downloaded to kobo but it can't be read as it is not authorised.Help please

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

I have a disc of Creative Cloud 6. Acrobat Pro does not work. I have used the other programs and they are fine, but when I try to open Acrobat Pro nothing happens. I am using Microsoft System 7.

what's creative cloud 6? do you mean cs6?
what version of acrobat pro do you have installed and what are you clicking to start it?

Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help!

Having troubles running iTunes! I downloaded iTunes just fine, but when I try to open it, it tells me iTunes is in a locked disk or I dont have permissions to write to this folder. Please help! I purchased an iPod for my son and wanted to put music on it.

Hello there KRerssig,
I was looking through our resources and found an article with information regarding that error message. The article is called iTunes for Windows XP: "Disk is locked" or "iTunes folder cannot be found" when installing or opening iTunes found here: http://support.apple.com/kb/HT1866.
Here is the text but the article contains images for a visual reference:
Verify the location of your Windows XP My Music folder. The default location for this folder is
C:\Documents and Settings\username\My Documents\My Music
If you do not have this folder at the default location and have not moved it to another location, consider creating one inside your My Documents folder.
Download and install Tweak UI from the Microsoft PowerToys website athttp://www.microsoft.com/windowsxp/downloads/powertoys/xppowertoys.mspx
Note: This utility is for Windows XP only. Please review the system requirements before installing.
Once you have installed Tweak UI, open it from the Start menu.
In the column on the left, click on the plus symbol next to My Computer and select Special Folders.
In the right pane under Special Folders, choose My Music from the Folder pop-up menu.
Click the Change Location button. You may see a warning message appear with precautions for changing this setting; after reviewing the message, click Yes.
In the resulting window, browse for the My Music folder as described in step 1, and click OK.
Reinstall or open iTunes.
If these steps do not resolve the issue, the settings for the current user may be corrupted, which could cause iTunes not to install or open. You may have to install and open iTunes in a different Windows user account.
All the best,
Sterling

PSE 13 opens normally, but when I try to Open a file, nothing happens. [was: The problem just occurred out of the blue yesterday.]

PSE 13 opens normally, but when I try to Open a file, nothing happ ens. The Editor screen just stares back at me as if I had done nothing. Should I uninstall/reinstall?

When I do that, the only option I'm given for opening a file is "Open". not
"Open With". Right clicking on a jpeg file and clicking on Open opens the
file in Irfanview, which is the File Association for opening jpeg files. I
suppose I could change the File Association. I'll try it now.
OK, I changed the File Extension Association for .jpg and .jpeg files
to the PSE 13 Editor .exe file shown in my c:/Program Files folder, so now
clicking on any .jpg or .jpeg file opens the Editor, but again, as before,
the clicked on file does not open. It opens fine when associated with
Irfanview (opens in Irfanview, of course). And when associated with PSE
13, the PSE 13 Editor opens and appears to be ready to "receive" the
clicked on file, but nothing happens.
*Learn how easy and rewarding it is to **help a child living in poverty:
www.hopeforafamily.org <http://www.hopeforafamily.org/>. *

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID

I have bought a dvd of photoshop elements 12. I have installed it both as the licensed version and again as a trial version. I can open organiser but when I try to open editor it asks me to sign in. Ive tried it with my ID and also tried creating a new ID with another email address. However i cant get past this screen - it just freezes and wont load or do anything.

Hi,
Can you please elaborate what happens when you try to Sign in?
Also , Can you please share the following logs at [email protected]:
Go to %temp% folder and share PDApp.log , oobelib.log and amt3.log
Thanks,
Shikha

Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still c

Trying to load a Dreamweaver CS5 extension called Image Show Pro to mac operating system 10.9.2. Trial version worked fine, but when I try to load full version, Adobe Extension Manager crashes. I have downloaded new Extension Manager for CS5. and still crashes. Anybody else experience this? email:[email protected]

Hi bigd_bud,
Can you see if the solutions in this post help?
Re: Adobe Extension Manager crashes on mac 10.8
Thanks,
Preran

My iphone 4 has been working fine but when i try to use music, it wont work. For example i try to put a specific kind of song and it will either not play or skip to another.

my iphone 4 has been working fine but when i try to use music, it wont work. For example i try to put a specific kind of song and it will either not play or skip to another.

read http://support.apple.com/kb/TS3217

HT204291 I can play videos from youtube and it does just fine, but when I try to play videos i've bought from itunes in my "videos", it plays the sound but no video. Please advise,,,

Using airplay, with Iphone5 latest os, appletv3, I can play videos from youtube and internet just fine, but when I try to play videos bought from Itunes in my "videos" file, it only plays sound, no video. Please advise,,,

I am also having this issue. Hear but not see. I am using the iTunes video app on my iPad to play a show I bought on iTunes. A little pop up box comes up on the lower left of my tv showing the show , I can hear it but not see it. Rebooted Apple TV and iPad. No help.

TS1368 My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"

My wifi works fine and I can access the store fine, but when I try to install an app, I get the message "cannot connect to iTunes store"

I am guessing there is an issue with the store right now considering so many people are having the same problem on different platforms. I can't access it with my iPod Touch 4th Gen, yet my wifi is working and I can access the internet using other apps, but when I go to update a couple of apps from the iPod, I get the same error message after I try to sign in to the store.

I have an ipad that I purchased in Australia and my iTunes account is Australian, but when I try and watch Australian TV shows on Australian websites it says that the content is not available because I am not in Australia.

Please help! I have an ipad that I purchased in Australia and my iTunes account is Australian, but when I try and watch Australian TV shows on Australian websites it says that the content is not available because I am not in Australia. How can I fix this?

Are you using a proxy server to access the net?
Or another cause could be that your router thinks it's in its home country (probably china)
I just don't know how to fix it. There's a way but I don't know enough to advise.
You could try googling your router model and 'wrong country' or keywords like that and see if something comes up.

I changed by apple id and password on apple web site but when I try to sign in on my touch it asks me to enter the password for my old apple id, how do i get icloud to recongnize my new id?

I changed my AppleID and password on the Apple web site but when I try to sign in on my touch it asks me to enter the password for my old Apple ID, how do i get ICloud to recognize my new ID?

Hi appledapple1964,
After changing your Apple ID information, you may need to manually sign out and sign back in on your devices so that they may recognize the update. You may find the following article helpful:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Regards,
- Brenden

PDF opens fine, but when I try to page down or scroll down with the mouse, it hangs the file

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