PDF Opens Fine in Acrobat Reader (Windows), Won't Open in Acrobat Reader (Playbook)

Hi.  Anyone have a suggestion for a PDF file that opens fine in Adobe Acrobat Reader on one platform (in my case, both Windows Vista and Windows 7), but won't open on another (in my case, Blackberry Playbook)? This is a camera operation manual from Pentax: I have downloaded it from Canadian, US and Japanese websites (different file names, same file size), but always get the same result.
Here are some of the details:
1. I can see the PDF file on both platforms, and it's the same size on both platforms (i.e. it's not a copying error creating a null-sized file on the Playbook).
2. Technically, you could say it "opens" on the Playbook, because Adobe Acrobat Reader launches... but the document reads like a zero-page blank file.
3. All the other PDFs I've ever used on the Playbook are fine: I have PDFs with hundreds more pages than this one, and they read and open OK.
I would get around the problem by saving the PDF in a different format, but password protection is preventing me from doing that.
Any suggestions you can offer will be welcome.
Thanks.

Hi Kenneth, I am having this same issue but I am in a domain controlled environment.  What I discovered is that I had to go to the actual exe file in C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe then right click on the exe, run as local administrator.  Then I got a pop-up talking about this protected mode that I have seen in other places.  I chose to ALWAYS open with protected mode disabled.  Then my reader opened and worked perfectly.  UNTIL I closed it and tried to open it again as my user.  My problem is that I can't even get to the settings as my user to be able to disable protected mode.  It seems the setting change is user to user not system wide.  I hope this helps.  Hopefully though I can get some help on being able to disable protected mode for the whole system.  I currently can't find a registry key...there must be one!!

Similar Messages

  • Acrobat reader 11 won't open anymore.  XP

    Acrobat reader 11 won't open anymore.  XP

    the big haus wrote:
    C:\Program Files\Adobe\Reader 11(2).0\Reader(2)\Javascripts(2)
    This does not look good.  I am also surprised that System Restore would do that; normally System Restore does not touch user data (Program Files); only system data (Windows).
    I suggest that you run the Acrobat Removal Tool http://labs.adobe.com/downloads/acrobatcleaner.html (multiple times, until all Reader installations are gone), then delete these duplicate install folders, and install Reader again.

  • Acrobat 8 Standard won't open Acrobat 9 file??

    Hi All:
    I received an Acrobat 9 PDF file that I need to edit, but Acrobat Standard 8 won't open it.  I can open the file using Acrobat Reader 9 on another machine, so I know the file is OK.  Are there add-ons to allow 8 Standard to work with a 9 file or, conversely, are there ways to convert a 9 file to be compatable with 8?
    Looking for help!

    Thanks for the prompt comments and suggestions : )
    The source of the file is travelling - are there any online tools that can convert a 9 file to an 8 file?

  • When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to

    When I try to open an .ai/pdf file received through my email, it won't open and asks for a password. I have never set up any kind of password for email security, but have tried typing in my standard passwords. Nothing works. I wonder if it has anything to do with the use of my Wacom3 Tablet...I've been having trouble with it and was getting the same message when trying to open the User's Manual in my Applications/WacomTablet file on my hard drive. Any suggestions? I just downloaded the latest version for the Wacom and recently upgraded to Snow Leopard 10.6.7 (which I hate, and my CS3 hates, etc.)

    It sounds like you have a a password-protected PDF. The password was set by the person who encoded it.

  • Help! Mail freeze: window won't open, nor will it close so I can restart

    I've just had a strange problem with Mail. The window won't open - or has issues with opening (it did, but only briefly). It's generally having problems - its menus aren't dropping down - and I would like to quit and restart the computer (a Mac Mini). I've tried an apple q and nothing is happening. So the computer won't restart unless I force a shut down by manually holding down the button.
    Any suggestions most welcome…

    '''mcaleck'''
    Please go to the top of any '''Mozilla.org''' web page and use the
    '''Ask A Question link; https://support.mozilla.org/en-US/questions/new'''
    This will let us look at your system details.
    '''No Personal Information Is Collected.'''

  • Acrobat X Pro won't open.  Even after a reinstall - what can I do?

    My Acrobat X Pro won't open - even after a reinstall.  What can I do?

    Thanks Jeff - what's strange is that I've been prompted a few times since installation to register the software, so I don't know why it would be doing that if it's already registered.
    When prompted, I would follow the links to the registration information page, and then work through the registration process, and then when prompted to enter the serial code it does not accept it. I've tried the serial code that came with the license, as well as the serial codes for the individual products (Illustrator, Photoshop, etc.), and none of those were accepted by the registration form. So "registering to an account which includes your companies information would be sufficient." does not seem to be working for me, unless there is more to "including the companies information" then I've seen in the sign up pages.
    To be clear, I'm not fumbling around blindly here, I've done a lot to try and register the product myself and have yet to succeed.
    My questions are these (and apologies if this is not directly related to the OT), 1) is there a way to confirm the product is registered, 2) if it is not registered, what specifically do I need to tell the purchasing people to do to make sure it is registered properly, and 3) after following the process here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html - does this fix the Acrobat issue for good, or will I have to repeat this process in another 30 days? Does lack of registration potentially affect other products in the Web and Design Creative Suite?
    Thanks again for the assistance, I'm hoping to get enough information to be able to give our IT folks a clear resolution to the registration issue.

  • The hyperlink window won't open in 2014 version.  Anyone else having this problem?

    The hyperlink window won't open in 2014 version.  Anyone else having this problem?  I'm using HP Envy Laptop with Windows 8.1. 

    Sort of. As part of the next update we'll make Muse ignore the 125% scale setting. This will make it easier for you to use that setting with all your other applications, but even when your Display is set to scale 125% the Muse UI will be presented at 100%. Unfortunately the current transition architecture of Muse (part native 64-bit app and part Adobe AIR app internally) combined with how Windows 8 and 8.1 achieve 125% scaling means it will be quite some time before Muse will be able to correctly support 125% Display scaling. Sorry for the inconvenience.

  • Adobe acrobat x cs6 won't open.

    adobe acrobat x CS6 won't open, i tried the acrofix.exe, but still the same, noting that the exit code is 3 not 0,
    can someone help please.

    hi Anubha,  please note that i tried your solution with no luck, noting that the acrofix give exit:3  not 0,
    please find the acrofix.log below:
    2015-02-25 10:56:14 [7444]  ACROFIX: ACROFIX Start
    2015-02-25 10:56:14 [7444]  AXFBLicensing: Failed to load axlib.dll, trying again
    2015-02-25 10:56:14 [7444]  AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
    2015-02-25 10:56:14 [7444]  AXFBLicensing: All function pointers successfully retrieved
    2015-02-25 10:56:14 [7444]  PCDService: PCD Service in non-threaded mode
    2015-02-25 10:56:14 [7444]  ACROFIX: Successfully created the Logger reference
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain 901486533386797672837046 does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain ADOBEIDWTTS does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain ALM-GUID-List-Serialization{|}3.5 does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_AE subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_AE] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_AE
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_GB subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_GB] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_GB
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_IL subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_IL] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_IL
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_MX subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_MX] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_MX
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_US subdomain
    2015-02-25 10:56:14 [7444]  ACROFIX: Found an AXFBLicensedBy DesignWebSuitePremium-CS6-Win-GM{|}en_AE{|}901486533386797672837046
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching FLMap for DesignWebSuitePremium-CS6-Win-GM
    2015-02-25 10:56:14 [7444]  ACROFIX: In LEID DesignWebSuitePremium-CS6-Win-GM inSerial 901486533386797672837046
    2015-02-25 10:56:14 [7444]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-25 10:56:14 [7444]  SLCoreService: Service construction took 0.0 ms and succeed.
    2015-02-25 10:56:14 [7444]  SLCoreService: Syncing to license store...
    2015-02-25 10:56:14 [7444]  SLCoreService: Found client mkey.
    2015-02-25 10:56:14 [7444]  SLCoreService: Loading license references...
    2015-02-25 10:56:14 [7444]  SLCoreService: Found 2 license file(s)
    2015-02-25 10:56:14 [7444]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2015-02-25 10:56:14 [7444]  SLCoreService: Parsing license file [78975165.lic] succeed.
    2015-02-25 10:56:14 [7444]  SLCoreService: License store synchronization took 29.4 ms and succeed.
    2015-02-25 10:56:14 [7444]  ACROFIX: Checking serial
    2015-02-25 10:56:14 [7444]  ACROFIX: Checking serial
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching serial
    2015-02-25 10:56:14 [7444]  SLCoreService: Query license: type = 2, duration = 7 days, remaining = expired.
    2015-02-25 10:56:14 [7444]  ACROFIX: Found matching LEID in license, licenseType 2
    2015-02-25 10:56:14 [7444]  ACROFIX: License has expired
    2015-02-25 10:56:14 [7444]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
    2015-02-25 10:56:14 [7444]  SLCoreService: Service destruction took 0.3 ms and succeed.
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find a valid activated license for DesignWebSuitePremium-CS6-Win-GM
    2015-02-25 10:56:14 [7444]  ACROFIX: Found a matching entry for AcrobatPro-AS1-Win-GM{|}en_XM subdomain
    2015-02-25 10:56:14 [7444]  PCDService: No value for key [AXFBLicensedBy] in hive [AcrobatPro-AS1-Win-GM{|}en_XM] in cache : 519
    2015-02-25 10:56:14 [7444]  ACROFIX: Unable to find an AXFBLicensedBy entry for AcrobatPro-AS1-Win-GM{|}en_XM
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}543 does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}LicLoc does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_AE does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_GB does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_IL does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_MX does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_US does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain DesignWebSuitePremium-CS6-Win-GM{|}en_XM does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain FA_Set does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain LocaleVariants does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: SubDomain MasterCollection-CS6-Win-GM does not match the criteria
    2015-02-25 10:56:14 [7444]  ACROFIX: ACROFIX End
    waiting for your reply,
    thank you.

  • Boris 3D text editing window won't open without deleting FCP preferences

    So, in my FCP7 projects, the Boris 3D text editing window won't open without deleting FCP preferences first. I've tried new projects, old projects, open all new windows on top settings. Once I delete the preferences, viola, opens right up. I can rebuild my preferences and after just a few days it won't open again... without preference delete.
    I'm on a Macbook Pro 17'" i7 and do most of my editing on a 27" Apple Cinema Display. This is the only reason I could come up with. However I did some editing from the Macbook's screen and after 1 day, the Boris 3D editing window again refused to open. I have no idea. Is this is a known bug, etc.?
    Help!

    With Final Cut not running, trash the Boris Title 3D preference file.
    /Library/Preferences/Title 3D Preferences
    Also, you could have a corrupt or duplicate font file. Open FontBook and check it out.

  • Console Window won't open

    Have 2, i7 MBPR. One is running 10.8.5 and one is running Maverick 10.9.4. On the one with 10.9.4, whenever I launch the console.app, the window won't open. Even when I choose "New Log Window" or command n from the menu. The MBPR running 10.8.5, the console.app works as it should. Anyone else running 10.9.x experience the same and found a fix?

    Do a backup. Boot to the Recovery Volume (command - R on a restart or hold down the option key during a restart and select Recovery Volume). Run Disk Utility Verify/Repair and Repair Permissions until you get no errors.  Then re-install the OS.
    OS X Recovery
    OS X Recovery (2)

  • Adobe reader x won't open in xp

    adobe reader x won't open in xp.. I have uninstalled and reloaded it still will not work

    I did the following and it fixed the problem...
    Let us assign permissions to the C drive(or the drive where you have installed the OS) and then check.
    To apply permissions to a file or folder for a user:
    a. Right-click on the C drive and then click Properties.
    c. Click the Security tab, and then click Edit.
    d. Do one of the following:
        i. To set permissions for a user that is not listed under Group or user names, click Add, type the name of the user or group, click OK, select the permissions, and then click OK.
        ii. To change or remove permissions from an existing group or user, click the name of the group or user, select the permissions, and then click OK.

  • Purchased acrobat pro but won't open

    Purchased acrobat pro but won't open when I sign in

    Hi Coloredge,
    What operating system are you on, and what happens when you try to open Acrobat? Do you receive any sort of error message?  Did you run into any trouble when you downloaded and installed Acrobat?
    I look forward to hearing back from you so that we can get to the bottom of this.
    Best,
    Sara

  • My Acrobat X Pro won't open.  It's part of the CS6 suite.  Was working a few weeks ago no when I try to start app it does nothing.  Thanks

    My Acrobat X Pro won't open.  It's part of the CS6 suite.  Was working a few weeks ago no when I try to start app it does nothing.  Thanks

    Hey kalymi,
    You might need to refer this kb file and try resolving the issue:
    Doesn't launch after 30 days | Installed as part of a CS6 suite
    Regards,
    Anubha

  • Reader XI won't open..."file in use"

    Reader XI won't open..."file in use"  Help

    What is your operating system?  What is your Reader version?  Does the message indicate what file is "in use"?

  • My laptop beeps every time I open it, then when the Windows is already open a message window asking

    My HP Compaq Presario Q40 CQ40 beeps everytime I open it, the when the windows are already open and i click an icon a message window appear asking me if I want to delete the said icon even if I dont want to delete it, when i click the no id does not disappear, itjust come keep on coming out as if it want to send the contents all to recycle bin..pls help I really dont know what to do, and by the way my battery needs replacement too and i haven't bought a new one yet.

    I read online about a "clean reinstall" of firefox which seems to have worked! They should include direction on this on their page: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

Maybe you are looking for

  • Icloud drive - direct access from an ios device

    Good morning all :-)  Does anyone know if there is some hidden app that allows direct access to iCloud Drive on either an iPad or iPhone?  I know I can open Numbers, Pages, etc and access my iCloud files that pertain to those specific apps, but is th

  • Hpenvy4500​printer How do I connect my printer to anetwork?

    Instructions say slow blinking light indicates wireless is on but the printer is not connected to a network.  What do I do to fix this?

  • Remote connectivity Issue

    Hi Team, I have an issue with RDC of my Windows server 2008 R2. I could able to remotely connect previously without any issue's, suddenly there was some issue's Remote settings were set correctly to allow connection. But even though I could not conne

  • 2 Mac's 1 Screen

    Hi Folks, I need a solution to the following. I have a 2010 Mac Book Pro, and a 2007 Mac Pro. I have an Apple Cinema Display HD from about 2006. I want both my Mac Book Pro and Mac Pro to share the display and have a switch box so I can switch from o

  • Minimum Requirements for Computer to run an App Express Application

    What should I be telling my application users about the kind of computer power they need to run my App Express application? Thanks, Gregory Message was edited by: Canis Polaris