PDF Printer not working from portal

Hi Experts,
We are on EP7 SPS13 & ITS version 620 patch level 20.
problem we face is PDF printing from Portal. But when we directly access through ITS, PDF printer is working.
Could anyone give some inputs on this.
regards
ambicasony

A server exception would suggest you are using Acrobat in the cloud. I don't have an answer in that case other than trying later. Is the Adobe PDF printer indeed installed on your machine or in the cloud?

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