PDF printing failing to embed fonts

I am an IT administrator over multiple machines each having various versions of acrobat (pro, std, 7, 8, 9, etc.). We have a standard job options settings for all machines which forces embedding all fonts used in a document. We do this for compatibility with government entities (they refuse documents having font references without the embedding). We recently transferred an employee to another machine and setup ver 7 pro on her machine, as she had on her prior machine. We transferred all her different fonts to the new machine as well.
When she now prints to the adobe print driver using the embedding job options we use on other machines, the resulting PDF contains references to Times Roman and Helvetica (without embedding) showing substituted fonts (which have been embedded). I understand that without having the fonts on her machine they will never embed, however on her previous machine and other machines in the office the PDF printer merely removes the references and embeds the substitute fonts, giving us a compatible PDF with all embedded fonts.
All the machines are using the same job options, so what setting am I missing that is causing this one machine to refuse to completely substitute the fonts and change the references to reflect only on the fonts which are embedded? Where else are the fonts given instruction on embedding/substituting?
I should mention, just in case, that these are all windows xp pro machines. Also worth noting: this behavior has occured on this machine with ver 7 std as well as pro, and I have completely uninstalled and reinstalled acrobat to no effect.

Ok, good suggestions I did try the distiller default options before.
More details:
She is printing a form fillable PDF from her browser. (I have recreated the steps exactly and shown different results on 3 computers with 2 properly embeded).
I have also taken the improperly embedded file and run it through another machine resulting in a properly embedded setup (replacing the non-local fonts with their substitutes without reference to original fonts and embedding the substituted fonts).
Thanks

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