PDF reader xi run fine but freezes the moment you try to change a comment tool property

Windows 7 x64
adobe reader xi
video drivers and windows updates are all current versions.
it appears that the program is not allowed to create a preference file because the program also locks up when you access preferences under the edit tab.
I can draw a square ploygon or other tool but the moment I attempt to change the colour the program freezes.
Appreciate any help
Thanks

Can you open Reader by itself? If so, try disabling Protected Mode [Edit | Preferences | Security (Enhanced)].

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PDF reader xi run fine but freezes the moment you try to change a comment tool property

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