PDF saves as gray blur

I just bought a new MacBook Pro. I have tried to save pdf(s) after a scan and in Photoshop. They all look like a gray blur. There is no hint of the design file. Help!

Now it wont even open something I just downloaded.It I update it will it change my toolbar or anything on my pc?Thank you.Maureen
From: sukritd15 <[email protected]>
To: MAUREEN SMITH <[email protected]>
Sent: Friday, February 20, 2015 2:24 AM
Subject: PDF saves as content of last file sent
PDF saves as content of last file sent
created by sukritd15 in Creating, Editing & Exporting PDFs - View the full discussionHi Maureen , Is it happening with all the word 365 doc? Which version of Acrobat are you using?If it is not the latest version ,try updating it to the latest version ,i.e Acrobat 11.0.10Launch Acrobat>Navigate to Help>Check for Updates I believe the PDF producer is Acrobat and not Microsoft. Please share the document with us so that we can check at our end. RegardsSukrit Dhingra If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7213183#7213183 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7213183#7213183 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Creating, Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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PDF saves as content of last file sent

Everytime I save a word 365 doc into a pdf it turns out to be the contents of the last pdf with this name (but date in doc file name changed). I even restarted my pc & updated it, but it doesn't help.
I have windows 8.1, Microsoft 365, internet explorer, and a pc.

Now it wont even open something I just downloaded.It I update it will it change my toolbar or anything on my pc?Thank you.Maureen
From: sukritd15 <[email protected]>
To: MAUREEN SMITH <[email protected]>
Sent: Friday, February 20, 2015 2:24 AM
Subject: PDF saves as content of last file sent
PDF saves as content of last file sent
created by sukritd15 in Creating, Editing & Exporting PDFs - View the full discussionHi Maureen , Is it happening with all the word 365 doc? Which version of Acrobat are you using?If it is not the latest version ,try updating it to the latest version ,i.e Acrobat 11.0.10Launch Acrobat>Navigate to Help>Check for Updates I believe the PDF producer is Acrobat and not Microsoft. Please share the document with us so that we can check at our end. RegardsSukrit Dhingra If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7213183#7213183 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7213183#7213183 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Creating, Editing & Exporting PDFs by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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Hi,
Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document. Initially I thought it was due to Adobe pdf, so I uninstall and reinstall but then it crashes again.
Please see the logs below.
Faulting application name: gui.exe, version: 10.10.0.2307, time stamp: 0x547db992
Faulting module name: MSONSEXT.DLL, version: 11.0.6715.60, time stamp: 0x43306199
Exception code: 0xc0000005
Fault offset: 0x00053555
Faulting process id: 0x1370
Faulting application start time: 0x01d03f88830863db
Faulting application path: C:\Program Files\Bullzip\PDF Printer\gui.exe
Faulting module path: C:\PROGRA~2\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
Report Id: c3accbec-ab7b-11e4-8271-f8bc1260d03b
Faulting package full name:
Faulting package-relative application ID:
Kindly advise how can I resolve this issue.
it seems be similar to this thread
https://social.technet.microsoft.com/Forums/en-US/45cec8c9-b2dc-4ade-8f19-5a9bb72b6527/microsoft-word-crashing?forum=word
Thank you.

Hi Josh,
"I reinstalled bullzip to the latest version before it crashed."
Do you mean you have tried to reinstall the bullzip to resolve the issue or it crashed after we performed a reinstallation.There is a possibility the installation of the software has corrupted .
"Recently, one of my user encounter PDF and Chrome crashes whenever she attempts to save or to open a pdf document."
Will the issue only occur when we try to open an PDF file from the Chrome online or even occur when we open a local pdf file ? This will help us to troubleshoot whether it is caused by the browser.
If it only occurred online ,please try to use another browser to have a check .If that is the issue ,you may need to look for help from the Chrome browser forum for help.
If it occurred with the local files .How many PDF browser do we have ?
We can check the present pdf file association and try to recreate the file association to have a check.
Control Panel\All Control Panel Items\Default Programs\ Associate a file type or protocol with a program.
Apart from this ,we should check the registry at the same time.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts
Best regards

PDF saves as gray blur

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