PDF search problem?!

Dear all,
one of our customers tried to use the search function within Acrobat, but the search function didn't return any result, while the word he was searching for was clearly visible on the page.... (see image)
Does anyone have an idea how this is possible? The PDF version is 1.6, but changing the version doesn't work.
Please help!
Kind regards,
Jochem Verschure

I've Created a replacement and place on your adobe.com workspace. It definitely is the font you used.
To straighten it out I had to covert to a word document the create a Blank Document and Copy and paste the elements the use a a Different version of the Font you were using. To retype the Content. After that the Words Patient is searchable and findable.
You may have open in actobat and edit as need and if Adobe.com will allow me I can upload my Original Word File.

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