PDF Settings are defaulting to Standard

We have a system that when we select PDF settings and choose Press Quality, it always reverts to Standard. The resulting PDF file is not in Press Quality, but in Standard.
We have never seen this before. Is there some master setting that is keeping it from using the Press Quality Setting?
We have tried exporting the file to an .inx file and re-opening it, but that does not solve the problem. It happens on all files, not just some.
Thanks,
David

i am using the indesign cs4 and i exported the file for prepress (a magazine) in pdf press quality. when the print office analyzed it, they told me there was a problem with my images. it seemed that all the parts made of gradients (including the images) were low resolutioned during the pdf procces even if in pdf on the screen u couldnt notice it. When the image was printed it came out like dotted.
then i did a test, i exported the same file with cs3 and it didn't have this problem while its size was bigger.
this makes me turn again at cs3. so is there any option to convert into pdf files without loosing quality with indesign cs4??

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